Quality Inn & Suites Castle Rock/SW Denver

We selected this hotel for the kids since it had a pool. Come to find out it was closed for maintenance … I feel that that should be something that was disclosed. My kids were super bummed.
Also, the check in was ridiculous. The front desk guy wouldn’t let my husband and kids check in without me physically present… he had all the itinerary info, confirmation number- he had me on the phone and they guy wouldn’t let them check in!
Insane waste of time

Night manager was very friendly and fun to talk to and helpful. I was disappointed the pool wasn’t open due to maintenance,

Property was clean and well cared for. Room was small but beds were comfortable and it had all the basics.

Only complaint… the continental breakfast was sad. The bagels were so stale it took my husband’s large pocket knife to split one. We thought maybe they were frozen, but toasting only made them even harder. We couldn’t find milk for the cereal. It was a huge bummer

This hotel was great!! soo quiet, if you want you can walk and go to eat. I ask for help like to times and the personal of the front desk help me no matter what time. Very nice staff. The room was clean, the bed soo good. If I go back to Denver i would stay hire again. I love the atention of the hotel. Thanks for all.

Very clean and newly remodeled. We stayed for more than a week and we were comfortable.

Good service

Got the room 3rd party and on the 3rd party site said the pool was open but when checked in it was closed due to broken pipes. So was a little upset all information was not available

Was pleasantly surprised at how clean it was. Very quiet

Will return

The indoor pool is not heated and was freezing cold. We selected this hotel because it advertised a pool, but they didn't disclose that it was unheated to the point where it was unusable.

Gorgeous accommodations, easy check-in, definitely a place to return to

enjoyed the stay and how affordable it was. the receptionists were always so nice and one of them brought their dogs and boy were they cute! there weren’t that many options for breakfast so we always ended up going somewhere else. the walls were also really thin so we can hear our neighbors. but regardless really nice property and wonderful employees.

Bar staff

It was good. We haven’t stayed here before but would again.

The cleaning staff was amazing!!

I did not stay here. I came down very sick and since I hadn’t paid for a cancelable reservation, I lost my money for the hotel. While it was my choice to not purchase the refundable reservation b/c I couldn’t imagine not going on this trip for the funeral of a dear friend, it doesn’t mean I have to be happy about losing my money. I did call and see if they’d give me a break, but they would not. I won’t give them a bad review, but I’m definitely not giving a good review either.

I wasn't able to check in because they wouldn't accept my card, but was still billed for the room, to the same card. I received incredibly poor, borderline hostile non-assistance from the management, and was refused a refund because I used a third party for the reservation.

One of the cleanest rooms we've had. The pillows and beds were comfortable. The snow knocked the satellite out,not their fault. Fairly quiet, not much street or guest noise.

easy to find

Nice place to stay, very clean and safe with a friendly staff.