ibis Santa Cruz de la Sierra

Hotels
ibis
9.8 (564 reviews)
Avenida Cristobal De Mendoza , Santa Cruz de la Sierra , bo

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Issues with room size
Overcharging concerns
Reception service varying in quality

Categories

Cleanliness
9.5
Cleanliness was generally good, but some issues were noted.
Service
9.99
Staff were friendly and attentive, though there were issues at reception.
Location
10
Excellent location, highly rated by guests.
Room Quality
9.47
Room quality varied; some rooms were small and had issues.
Amenities
9.49
Basic amenities were provided, but some guests expected more.
Value for Money
9.97
Good value given the location and services, though some felt overcharged.
Food and Beverage
10
Food quality received positive remarks; breakfast was a highlight.
Overall Experience
10
Overall experience was good despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:56

Property Description

Garden Oasis and Modern Comforts

Convenient Amenities

Close to Key Attractions

Experience a tranquil stay at Ibis Santa Cruz de la Sierra, where lush gardens greet you upon arrival. Relax in modern rooms equipped with air conditioning, TV, and safety deposit boxes for your convenience. Unwind in the shared lounge or savor a delicious meal at the on-site restaurant and bar. With free WiFi, a tour desk, and luggage storage available, your needs are well taken care of. Located near Arenal Park and other popular attractions, this non-smoking property offers easy access to the city's highlights. Book now to enjoy a seamless blend of comfort and convenience during your stay in Santa Cruz de la Sierra.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VVI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.8
Based on 564 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.47
Amenities: 9.49
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
L
Luisa couple gb
10
Great stay overall
Pros:

The room especially and the breakfast

Cons:

Nothing

2026-07-25 via Nuitee
R
Ramiro solo_traveller bo
8
2026-07-25 via Nuitee
M
Marcelo couple br
9
2026-07-24 via Nuitee
I
Isabela extended_group br
10
2026-07-23 via Nuitee
G
Giulio couple it
8
2026-07-23 via Nuitee
R
RODOLFFO couple br
10
EXCELENTE - SEGURO - CAFÉ DA MANHÃ ESPETACULAR
Pros:

TUDO PERFEITO! Ar condicionado perfeito, limpeza, localização, educação dos funcionários e CAFÉ DA MANHÃ EXCELENTE SUPERANDO MERCURE NO BRASIL

Cons:

Não é permitido usar pontos ALL PARA CONSUMO NO HOTEL nem pagar as diárias. Achei um absurdo!

2026-07-21 via Nuitee
M
Mary extended_group us
10
We felt well taken care of at the Ibis.
Pros:

The Ibis is the only hotel we stayed in while visiting friends in Bolivia. Every time we came back in to Santa Cruz we stayed there again. The staff at the desk were very welcoming. The rooms were clean, and the shower was very refreshing. I would stay here again. The breakfast had a large choice of fresh fruit, breads and meats. We also had dinner in the restaurant a couple of times and it was very good as well.

Cons:

The only complaint I had was on our first stay we weren't granted a later check out time and we didn't arrive until like 5am from our flight (after 30 hours of traveling) and we only got to enjoy the room for a few hours before having to check out, and we missed the amazing breakfast (we paid for) so we could sleep. But, with that being said, on our second and third stay we did get to enjoy the breakfast we paid for, as well as a dinner or two. The cost of bottled water was a bit steep at 12 Bolivianos each, but nice that it was available for travelers like us from the US that do not do well without it.

2026-07-21 via Nuitee
A
Ale Abdala solo_traveller py
10
2026-07-19 via Nuitee
M
Marcelo solo_traveller ar
10
2026-07-19 via Nuitee
L
Laurent couple fr
8
Hôtel standard
Pros:

Un hôtel aux normes standards et sans surprises.

Cons:

À l’occasion d’une arrivée en pleine nuit, le réceptionniste a voulu au moment du paiement faire le même taux de change en euro qu’avec le dollar … pas très pro pour cette chaîne.

2026-07-19 via Nuitee
M
MARIANELA family_with_children pe
10
Fantástico
Pros:

Me encantó , excelente servicios
Todo muy limpio
Desayuno muy variado

2026-07-18 via Nuitee
A
ANER solo_traveller es
10
2026-07-18 via Nuitee
J
Juan Pablo Dalence solo_traveller bo
8
2026-07-16 via Nuitee
M
María José solo_traveller de
9
2026-07-11 via Nuitee
M
Margareth couple br
7
Hotel básico, vale o custo benefício
Pros:

Gostei do lanche íbis servido no restaurante e recomendo. Logo que chegamos, tarde no hotel, fomos muito bem recebidos, os funcionários são muito atenciosos. A cama e travesseiro são muito confortáveis, chuveiro a gás bem quentinho.

Cons:

Achei um pouco barulhento, é possível ouvir o barulho da rua, carros e motos passando à noite, a pia do banheiro estava entupida e o box estava com cheiro de esgoto vindo do ralo. O elevador estava bem sujo. O café da manhã achei que poderia ser de melhor qualidade.

2026-07-08 via Nuitee
W
Winicjusz extended_group pl
9
Dobry wybór na krótki pobyt - czysto i wygodnie.
Pros:

Hotel Ibis Santa Cruz de la Sierra to bardzo dobry wybór zarówno na krótki pobyt, jak i podróż służbową. Pokoje są czyste, nowoczesne i wygodne, a łóżka zapewniają komfortowy sen. Personel jest uprzejmy i pomocny, a zameldowanie przebiega sprawnie. Na plus zasługuje również dobra lokalizacja. Hotel oferuje bardzo dobry stosunek jakości do ceny i spełnia standard, z którego marka Ibis jest znana. Z przyjemnością zatrzymałbym się tutaj ponownie.

Cons:

Przydałaby się woda w pokoju — wtedy byłoby idealnie.

2026-07-06 via Nuitee
N
Nathan extended_group fr
8
2026-07-06 via Nuitee
R
Rodrigo solo_traveller br
9
Muito bom
Pros:

Moderna e confortável

2026-07-03 via Nuitee
D
Duilio Beretta solo_traveller pe
9
2026-06-30 via Nuitee
A
Angela solo_traveller us
8
Goodish stay, Ibis generally lacks in some areas
Pros:

The hotel was clean, had a nice breakfast. Staff was friendly and helpful. Nice bed.

Cons:

Ibis generally has a problem with places to put your things, this was no different than any other ibis, a lack of places to put your stuff. TV didn't work, and Lack of outlets in proper places.

2026-06-28 via Nuitee