Pan Pacific Serviced Suites Kuala Lumpur

Hotels
•
Pan Pacific Hotels & Resorts
9 (1848 reviews)
Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2706 8688

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Excellent central location near Pavilion, Jalan Alor and shops
Spacious suites with kitchen and washing machine
Helpful and friendly staff cited by many guests
Good buffet breakfast with daily variety
Comfortable beds and very clean rooms
Good value for money / great price
Cons:
Privacy/view affected by very close adjacent building (curtains needed)
Inconsistent check-out time information reported
Pool-area staff behaviour made some guests uncomfortable
Some in-room amenity issues (hairdryer with no hot air, slightly firm couch)

Categories

Cleanliness
9.2
Multiple reviews explicitly note rooms are very clean and well maintained; overall high cleanliness throughout the property.
Service
8.2
Staff are often described as amazing, helpful and polite, but there are service negatives (inconsistent check-out time information, some staff did not greet guests, and problematic pool-staff behaviour) that lower the score.
Location
9.4
Consistently praised as an excellent central location within walking distance of Pavilion, Jalan Alor, transport and many eateries and shopping options.
Room Quality
8.5
Rooms are spacious with good amenities (kitchen, washer/dryer, large TVs, comfortable beds) but some issues noted (need to keep curtains due to a nearby building, a somewhat firm couch, and a problematic hairdryer).
Amenities
8.9
In-room amenities (washer/dryer, kitchen, large TV) and rooftop/25th-floor breakfast area are positives; pool and pool-staff issues and a couple of faulty items (hairdryer) slightly detract.
Value for Money
9.2
Multiple guests comment on good value, great price and excellent suites for families, supporting a strong value rating.
Food and Beverage
9
Buffet breakfast is frequently praised for variety and daily rotation, though one reviewer described it as average; overall positive dining experience.
Overall Experience
9.6
Overall sentiment is highly positive with many guests calling their stays exceptional and saying they would return; a few service/amenity drawbacks are noted but do not dominate the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Accommodations and Amenities
Experience 5-star comfort with air-conditioned rooms, kitchenettes, and city views. Enjoy room service and free WiFi for a seamless stay.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. Guests can also enjoy a game of billiards during their stay.

Prime Location and Attractions
Located near Berjaya Times Square and Starhill Gallery, with Pavilion Kuala Lumpur and KLCC Park just a short distance away. Perfect for leisure and business travelers alike.

Book now for an unforgettable stay at Pan Pacific Serviced Suites Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

9
Based on 1848 reviews
Cleanliness: 9.2
Service: 8.2
Location: 9.4
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9.2
Food and Beverage: 9
Overall Experience: 9.6
S
Soo Kyung • family_with_children • kr
9
Pros:

직원들도 친절하고 25층에서 조식을 먹는 것도 좋았습니다. 가족동반 숙소로 적합한 장소였다고 생각합니다. 위치도 중심가에 있어 파빌리온 쇼핑몰, 야시장, 기타 다른 쇼핑몰 등 도보로 이동하는 것에 불편함이 없었습니다.

Cons:

숙소 맞은편에 너무 가까운 거리에 다른 건물이 있어 계속 커튼을 치고 있어야 했어요. 호텔 내에서 지내는 시간이 많지 않아 크게 불편하진 않았지만 조금 아쉽긴 했습니다.

2026-10-29 • via Nuitee
S
Syed • couple • se
9
2026-10-29 • via Nuitee
A
Andrew • couple • au
9
Amazing!
Pros:

We love the room. It had a kitchen and a washing machine for us to wash out clothes

Cons:

On booking.com, it mentioned that check out was 1pm but we were informed by staff that check out was 12pm. So we informed the staff of the inconsistency information

2026-10-28 • via Nuitee
N
Noor • couple • au
10
2026-10-28 • via Nuitee
E
Elli • family_with_children • au
10
Great location A+ facilities!
Pros:

Room was exceptional, very large and washer dryer was a bonus as traveling with family. Buffet breakfast options great and changed slightly daily which kept it interesting for the week. Lots of options to eat walking distance from accomodation.

2026-10-27 • via Nuitee
S
Shelly • couple • au
9
Pros:

Room was so spacious, had plenty of space and it was a nice place to relax after a day of exploring, the location is amazing with major shopping centres around us and Jalan Alor plus sooooo many options for food and activities. Breakfast was great with a nice rotation of food options daily.

Cons:

Everything was perfect, the couch is a little hard on the back rest but overall comfortable to relax on

2026-10-26 • via Nuitee
L
Lars • family_with_children • dk
8
2026-10-25 • via Nuitee
H
Hoda • couple • ae
9
Good location. Big rooms. Pool area was not enjoyable
Pros:

Great location, loved to have a washing machine. Spacious room, perfect for ling stay

Cons:

Hotel needs to pay attention to their staff that they hire for the pool area. Malaysian guy was nice and acted normal. The “other” guy was staring at women unfortunately in a way that we did not feel comfortable using the pool when he was around. He would even take “detours” to pass by in front of you and go to clean the pool area right in front of you if you were sitting there in a bikini. Very obvious why he would suddenly clean the part in front of you.

2026-10-24 • via Nuitee
A
Aimad • family_with_children • sg
10
Good value for money and excellent location
Pros:

Suites were amazing

Cons:

The breakfast was average

2026-10-22 • via Nuitee
C
Colette • couple • au
10
Great price, location and staff - will come here again!
Pros:

Great location, close to transport and shopping/restaurants. Staff were all excellent.

2026-10-21 • via Nuitee
M
Mustaffa • couple • sg
9
Great Choice for Convenient Shops and Eateries
Pros:

The room : cleanliness. Easy access. Good room amenities. Huge TV living and bedroom. Very comfortable beds. Breakfast just nice, after that go to the outdoor area and relax by the pool with your coffee…pleasant

Cons:

In general the staff are very young and no one really greet us in the hotel except the porter at the entrance. The rest of the staff always behind the desk.

2026-10-20 • via Nuitee
S
Sarah • solo_traveller • gb
10
2026-10-19 • via Nuitee
N
nir afizah • family_with_children • my
10
everything perfect
Pros:

Everthing complete inside the suite, washing machine,dryer, fridge, tv at living room n every bedroom the view also nice ,can see KLCC tower from my bedroom. Plus the staff , farid was very helpfull.polite and gv best service to my fmly..fast response when we request for sejadah and another one extra towel. Besides, checkout alsoo smooth.Thnk you

2026-10-19 • via Nuitee
I
Isaac • family_with_children • au
10
Exceptional stay
Pros:

Staff are amazing and very helpful, very clean and great location.

2026-10-18 • via Nuitee
郁婷 • couple • tw
9
整體來說還是很棒，下次還會入住
Pros:

地點很好、房間很舒服、壞境及早餐等很不錯

Cons:

吹風機，一開始吹風機故障已更換新品後，吹風機雖然可以用，但卻沒有熱風可用，美中不足吹風機不太Ok

2026-10-17 • via Nuitee
B
BEE LUAN • couple • my
6
2026-10-12 • via Nuitee
A
AIMI • couple • th
10
Great choice in KL!! See you soon ^^
Pros:

Everything was just Perfect!! Especially the staff team, lobby/ canteen/ room cleaning ~ Super Angels they were!! Thanks so much!!

Cons:

Nothing

2026-10-11 • via Nuitee
B
Bella • couple • au
10
2026-10-10 • via Nuitee
M
Mustafa • extended_group • iq
10
مكان اقامة استثناىي
Pros:

كل شيء مكان اقامة مثالي من جميع النواحي

Cons:

لا شيء

2026-10-10 • via Nuitee
S
suaad • solo_traveller • ae
10
Pros:

التعامل النظافه سهولة توصيل المطلوب

Cons:

لا يوجد

2026-10-08 • via Nuitee