Virgin Hotels New York City

Hotels
•
Virgin Hotels
8.3 (2596 reviews)
1227 Broadway , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Stunning views
Cons:
Service responsiveness
Spa issues with charges
Misleading room description

Categories

Cleanliness
8.7
Room was clean and spacious with stunning views.
Service
7.7
Mixed reviews on service, with some positive interactions but significant issues with staff responsiveness.
Location
9.2
Excellent location, very convenient for city exploration.
Room Quality
8.2
Rooms were generally good, although there were misleading descriptions about the layout.
Amenities
7.7
The spa had issues with extra charges which was disappointing.
Value for Money
8.2
Perceived value affected by service and spa experience.
Food and Beverage
8.2
Some service issues noted but overall dining experience was decent.
Overall Experience
8.5
Overall a good stay but with some notable issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 22:46

Property Description

Luxurious Amenities and Features

Virgin Hotels New York City offers a range of luxurious amenities including a fitness centre, garden, terrace, and an on-site restaurant. With free WiFi and room service, guests can enjoy a comfortable and convenient stay.

Stunning Views and Comfortable Accommodation

Guests can choose rooms with sea views and each room comes equipped with a safety deposit box. The hotel also provides a variety of breakfast options daily, ensuring a satisfying start to the day.

Convenient Location and Nearby Attractions

Situated just 700 metres from the iconic Flatiron Building, the hotel is close to popular attractions such as Madison Square Garden, Penn Station, and the Empire State Building. With LaGuardia Airport just 12 km away, Virgin Hotels New York City offers a prime location for both leisure and business travelers.

Ready to experience luxury and convenience in the heart of New York City? Book your stay at Virgin Hotels now!

Important information:

The poolside seating access is complimentary and requires a reservation.

Guests aged 20 years and below can only use the poolside seating from 08:00 to 11:30.

Please note that the poolside seating is for adults only after 12:00.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

8.3
Based on 2596 reviews
Cleanliness: 8.7
Service: 7.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.5
J
John • solo_traveller • gb
8
Pros:

Location, views, facilities.

Cons:

A/c control

2026-07-18 • via Nuitee
T
Tarun • couple • in
10
2026-07-18 • via Nuitee
G
Gabriel • couple • co
8
Un hotel práctico con necesidad de mejorar
Pros:

Atención del front desk, y check inn, amable y rapida

Cons:

El aire acondicionado defectuoso y la limpieza del piso de la habitación, presión inexistente de la ducha rían shower

2026-07-18 • via Nuitee
S
Sultan • couple • om
8
Spacous room, nice staff, good location.
Pros:

Well located, a lot of things to do within a close 5-15 minute walk. Easy in and easy out. Quick service. Friendly staff. A lot of good restaurants within 5-10 mins.
Blue bottle coffee in the same building, perfect for a quick morning fix.

Cons:

Had a couple of issues with the room that were not resolved during the stay. Had they been resolved this would have almost been a 10 out of 10.

Also, fire alarm went off more than once during the stay at awkward hours, and the instructions on evacuation were not always clear. Not sure if this is normal.

Breakfast was average.

With all of that, would I give it another go? Yes.

2026-07-16 • via Nuitee
G
GEORGE • couple • us
10
Great location with great views being no other buildings crowding the hotel
Pros:

Modern yet simple, excellent staff and great security

Cons:

Nothing

2026-07-16 • via Nuitee
S
sandrine • family_with_children • fr
4
Très bien situé, chambres propres et literie confortable, mais une expérience globalement très décevante.
Pros:

L’emplacement est parfait, avec les métros à 2/3 minutes à pied, vraiment très central

Cons:

Très mauvaise expérience.

Aucune transparence concernant les conditions d’accès à la piscine. À aucun moment il n’est clairement indiqué que les enfants ne sont autorisés qu’entre 8h et 11h30. C’est pourtant une information essentielle qui devrait être communiquée dès la réservation.

Nous avions choisi cet hôtel en grande partie pour sa piscine. Après de longues journées de visite à New York, c’était le critère numéro un pour permettre à nos enfants de se détendre en fin de journée. Quelle déception de découvrir une fois sur place qu’ils en sont exclus à partir de 11h30.

De plus, le personnel à l’accueil est particulièrement désagréable, peu aimable et donne clairement l’impression que les familles avec enfants sont une contrainte. À aucun moment nous ne nous sommes sentis les bienvenus.

Le plus choquant reste la gestion de l’espace piscine : pendant que les enfants profitent du seul créneau qui leur est accordé, une « influenceuse » accompagnée de son photographe monopolise les lieux pendant de longues minutes, enchaînant les séances photo et des poses parfois très suggestives devant les familles. Personne n’intervient. Le personnel semble bien plus préoccupé par le respect des restrictions imposées aux enfants que par le confort et le respect de l’ensemble des clients.

Au final, cet établissement est loin d’être kids friendly. Si les familles avec enfants ne sont pas les bienvenues, il serait plus honnête de l’indiquer clairement avant la réservation. Nous avons payé un hôtel avec piscine pour en profiter en famille, pas pour découvrir une fois sur place des restrictions non annoncées, un accueil déplorable et une gestion des installations aussi décevante.

2026-07-15 • via Nuitee
R
Rolf • couple • ch
7
good location for a weekend im NYC fairely prizes
Pros:

good location in midtown, close to underground and restaurants

Cons:

AC not working properly, problem not fixed during our 4 days stay by technicians ( 80-90 F)

2026-07-15 • via Nuitee
D
Dragos • couple • ro
8
Overall ok but very lazy
Pros:

Location, pool, large room

Cons:

The reception was a bit lazy as they never wanted to help with anything. They even got the wrong car from the parking lot as they more concerned with appreciating girls in the lobby

2026-07-15 • via Nuitee
C
Caroline • family_with_children • us
8
Pros:

Great. Perfectly located.

2026-07-15 • via Nuitee
M
Maximilian • family_with_children • de
7
2026-07-14 • via Nuitee
V
Vera • family_with_children • de
9
2026-07-14 • via Nuitee
S
Stegall • couple • us
3
Elevators and pool were enough to keep me from booking here again.
Pros:

The hotel is in a great location to see the city. Our room was fantastic and the views were phenomenal.

Cons:

Elevators were terrible. It’s not a hard system, but getting an elevator took way too long. Also, we planned to do a pool afternoon, and we couldn’t get into the pool at all- you had to have reservations and they were sold out for the whole day.

2026-07-13 • via Nuitee
C
Claudia • extended_group • de
9
2026-07-13 • via Nuitee
W
William Adam • couple • us
1
Unimpressive.
Pros:

Nothing

Cons:

The room felt wet, the AC wasn’t working properly, the halls were dirty and hot, it was noisy. Not a pleasant experience.

2026-07-13 • via Nuitee
S
Shani • solo_traveller • il
10
2026-07-13 • via Nuitee
A
Andreas • family_with_children • de
7
2026-07-11 • via Nuitee
E
Eva • couple • ca
8
Great hotel in central location. Lacks lobby to just hang out in.
Pros:

It was very clean, modern and local.

Cons:

The restaurant/bar automatically ads a 20% service tip to every bill.

The pool closes and they kick you out at 11:30am just to reopen at 12.

Does not have a lobby where people can just hang in.

2026-07-10 • via Nuitee
A
Adriana • solo_traveller • nl
8
Pros:

Fijne, schone en ruime kamer. Goed bed.

Cons:

Tijdens boeken leek het alsof het zwembad gratis toegankelijk was. Dit was helaas alleen in de ochtend. In de middag is het verplicht om voor minimaal 60 dollar per persoon een ligbedje te huren.

Tijdens ons verblijf is 2x het brandalarm snachts afgegaan door een storing.

2026-07-09 • via Nuitee
E
Erik • family_with_children • br
3
2026-07-09 • via Nuitee
S
Sara • couple • us
10
Pros:

Limpia, espaciosa good location

Cons:

Everything was great

2026-07-09 • via Nuitee