ALA Residencias

Hotels
•
Independent
9.2 (24 reviews)
C. 22 de Enero, Chetumal, QROO, 77000 , Chetumal , MX
52-9982369404

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Children allowed

Facilities

Free bicycles nearby
Wheelchair accessible
Smoke-free property
Free bicycles nearby
Rooftop terrace
Housekeeping on request
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Great location
Helpful staff
Spacious rooms
Good communication
Cons:
Limited parking
Expensive breakfast
No spa services
Maintenance issues in rooms

Categories

Cleanliness
7
Guests appreciated the cleanliness of the hotel, with no significant complaints mentioned.
Service
8.3
Service was positively acknowledged for being helpful and accommodating. Communication was highlighted as a strong point.
Location
9
The hotel's location near key landmarks, transportation options, and attractions received high praise from guests.
Room Quality
7.6
Guests found the rooms spacious and well-equipped, but some maintenance issues were mentioned.
Amenities
7
While some guests enjoyed the amenities like the gym and pool, others pointed out the lack of spa services.
Value for Money
6
Mixed reviews were given regarding the value for money, with some guests feeling the prices were high for the services offered.
Food and Beverage
7.3
The breakfast and restaurant services were generally well-received, though suggestions for more variety were mentioned.
Overall Experience
8
Most guests had a positive overall experience and expressed willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:33

Property Description

Luxurious Accommodations
Indulge in a stay at ALA Residencias, where each of the 5 guestrooms boasts a private pool, Smart televisions, and premium bedding for a lavish experience.

Relaxation and Leisure
Unwind by taking a dip in the outdoor pool, or admire the city from the rooftop terrace. The deep soaking bathtubs and rainfall showerheads in the bathrooms offer a tranquil retreat after a day of exploration.

Prime Location
Conveniently situated just steps away from Fisherman's Fountain and Explanada de la Bandera, ALA Residencias provides easy access to popular attractions and landmarks, making it the perfect choice for your next stay in Chetumal.

Book now for an unforgettable experience at ALA Residencias!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    No pets

  • Smoking

    No smoking

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

See all policies

Location

Guest Reviews

9.2
Based on 24 reviews
Cleanliness: 7
Service: 8.3
Location: 9
Room Quality: 7.6
Amenities: 7
Value for Money: 6
Food and Beverage: 7.3
Overall Experience: 8
Y
Yamani • partner
8
Pros:

Excellent spacing

2025-06-15 • via Nuitee
L
Luis Fernando • family_with_children
10
Pros:

Excelente lugar, todo muy bien e incluso al irnos olvidamos un cargador e inmediatamente se comunicaron con nosotros para regresar por el. 100% recomendado!!!

2025-06-03 • via Nuitee
Y
Yamani • partner
10
Pros:

Property had very good security features and was very accessible.

2025-06-01 • via Nuitee
P
Patricia • family
10
Pros:

Súper tranquilo, céntrico y bonito el lugar. Sin duda, volvería a hospedarme aquí. En recepción muy amables y nos dieron recomendaciones de lugares para visitar e ir a comer.

2025-04-25 • via Nuitee
P
Patrick • partner
10
Pros:

Got in very late from a train trip. Communication was great helping us get in. Only stayed one night, wish it had been longer.

2025-03-09 • via Nuitee
V
Victor • partner
8
Pros:

Esta bien la ubicación, frente letras de Chetumal y malecón, cerca del ferry a Belice, 10 minutos del aeropuerto y cerca carretera a Belice y Bacalar

2025-03-05 • via Nuitee
L
Louis
8
Great View
Pros:

Location is Chetumal couldn’t be better. Our view looked out on the bay. The studio is big between 700 & 800 square feet. Very large balcony and high ceiling. Staff is very nice but no English. (Google translate) Internet is fine, broke while there and was replaced with new router. Cons: poor water pressure adequate to shower but just barely. I assume it’s condensation from the air conditioning and fridge but there’s intermittent puddles of water below the air conditioner and around the fridge. Couch can open up into a bed but it’s not very comfortable as a couch. TV didn’t have any stations but could connect to Netflix. Despite the cons, if I was staying in Chetumal, I would not be adverse to staying there again.

2025-02-18 • via Nuitee
I
Ivan
4
Pros:

Llegué a la dirección que me mandaron por la app y no era, tuvimos que caminar con las maletas 400 metros

2025-02-09 • via Nuitee
A
Alberto
10
Un buen descansó
Pros:

Excelente lugar, bonito, cómodo y muy bien ubicado

2025-01-14 • via Nuitee
A
Antonietta • partner
10
Pros:

Tiny little boutique Hotel only stayed one night so we could catch the ferry to Belize. But there are good restaurants within walking distance, the staff was so nice and welcoming, the room was perfect, and it was worth what we paid. We would definitely stay here again for a longer amount of time to explore the whole area.

2025-01-14 • via Nuitee
E
EVAN I • family
10
Pros:

Everything was great with our stay Oct 26th 2024 for one night however when I booked 2 days prior it said I would be charged at the property at checkin but was still immediately charged $75.94. When I checked in at the property on 26th they charged me another $76.90. It has been 3 calls now to request a refund and 2 weeks after still nothing. This was my only concern.

2024-11-09 • via Nuitee
R
Rebecca • family_with_children
10
Pros:

Lovely place, we in their private two bedroom home-style rental, a few blocks from the main Ala Residencias building. Property was lovely, sort of a little oasis in town with private parking, a large lawn area, walkway, small plunge pool, two beds, one in the open floorplan studio style area that included the kitchen and living area. The second bed is in a smaller private bedroom. Lovely glass doors looking out onto the lawn area.. we enjoyed our stay here and will be back again.

2024-11-03 • via Nuitee
R
Rebecca • family_with_children
10
Pros:

This is our favorite place to stay in chetumal, right near the park and alot of food vendors - beautiful view of the sea from the pool rooftop, and really nice large rooms. Always a comfortable stay.

2024-09-05 • via Nuitee
R
ranee • partner
10
Pros:

The staff were so kind and helpful beds divine soft walk everywhere full bathroom kitchenette great location

2024-08-01 • via Nuitee
S
Shawn
10
Always a great stay!!
Pros:

This is one of my favorite places to stay! Close to great restaurants and the water! Very convenient for traveling in and out of Belize or headed north to the Riviera Maya! Mirna is a wonderful host!!

2024-06-14 • via Nuitee
S
Shawn
10
Love it!!
Pros:

I love this place!!! The staff are wonderful! Excellent location and very safe!!

2024-05-23 • via Nuitee
M
Maria • partner
10
Pros:

It has a nice view and personnel is very nice and friendly. Thank you!

2024-04-09 • via Nuitee
T
Tayfun • partner
8
Pros:

It is nice and close center, restaurants and shopping and friendly staff

2024-01-28 • via Nuitee
B
Bianca • partner
10
Pros:

Beautiful spacey stay at the Bahia of Chetumal

2024-01-01 • via Nuitee
J
John
10
Pros:

On arrival at ALA Residences, we decided to upgrade ourselves to one of the loft suites (with kitchen, etc) and we couldn’t have been happier - spacious, great facilities, excellent WiFi and TV, comfortable, etc, etc. Great staff too. And all right on the malecon, Great value for the location. Brilliant,

2023-12-31 • via Nuitee