Santa Grand Signature Kuala Lumpur

Hotels
8.5 (12944 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MYR 15 per day.

Location

Guest Reviews

8.5
Based on 12944 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
S
Sigrid • couple • be
7
2026-03-21 • via Nuitee
D
Daniela • family_with_children • fr
8
Pros:

Le rapport qualité prix et l'emplacement

Cons:

RAS

2026-03-21 • via Nuitee
M
Michaela • family_with_children • id
10
2026-03-21 • via Nuitee
J
Jürgen • couple • be
8
Leuk verblijf
Pros:

De locatie is goed, in het midden tussen 'modern' en 'oud' Kuala Lumpur. Beide districten zijn makkelijk te voet te bereiken. Het hotel ligt ook niet ver van de metro.

Cons:

We hadden eerst een kamer op de 18de verdieping. We hoorden daar veel lawaai, gezoem van de installaties op het dak. Het zwembad bevindt zich daar onder andere. Ook wanneer er 's avonds gepoetst wordt, hoorden we veel lewaai. We hebben een andere kamer gevraagd en ook gekregen. Mijn advies, aanvaard geen kamer op de 18de verdieping.

2026-03-20 • via Nuitee
P
Pauli • family_with_children • fi
9
Hyvä hotelli erinomaisella paikalla lähellä julkisen liikenteen asemia.
Pros:

Hyvä aamiainen. Mukava uima-allas mahtavalla näkymällä. Hyvä sijanti. Ystävällinen henkilökunta.

Cons:

Kylpyhuoneen oven sarana piti kovaa ääntä, erityisesti yöaikaan. Varmaan koko kerros heräsi siihen. Myös televisio meni automaattisesti päälle aina aikaisin aamulla ja valo herätti. Tästä sanoin vastaanotossa ja siellä kerrottiin että television ohjelmisto oli päivitetty. Sama ongelma jatkui myös kahden päivän päästä toisessa huoneessa. Ratkaisin asian ottamalla töpselin pois seinästä.

Hieman pienet huoneet.

Pyyhkeiden määrä vaihteli vähän päivien mukaan. Ekassa huoneessa ei ollut lainkaan käsipyyhkeitä (olimme kaksi erillistä kertaa hotellissa).

2026-03-20 • via Nuitee
S
Simone • solo_traveller • au
10
Beautiful hotel, amazing service and spectacular views
Pros:

Everything- the staff. The room. The facilities. The meals. Lovely hotel with incredible service.

Cons:

.

2026-03-20 • via Nuitee
H
Herminia • couple • pt
10
2026-03-20 • via Nuitee
S
SEYEDMANOOCHEHR • couple • ir
8
Good value for money
Pros:

Friendly staff

Cons:

Sound insulation was a nightmare

2026-03-20 • via Nuitee
C
Cansel • couple • se
9
2026-03-19 • via Nuitee
M
Mohamad Jafar • couple • se
9
2026-03-19 • via Nuitee
B
Birgitte_22 • couple • nl
8
Prima verblijf.
Pros:

Ontbijt is zeer goed. Schone nette kamer.

Cons:

Kamer is niet groot, maar dat was van tevoren bekend.

2026-03-19 • via Nuitee
L
loïc • family_with_children • fr
8
2026-03-19 • via Nuitee
H
Henry • couple • se
9
Allt jättebra, förutom att hotellet är väldigt lyhört.
Pros:

Bra frukost

2026-03-18 • via Nuitee
A
Aravind • family_with_children • gb
7
2026-03-18 • via Nuitee
P
Paola • couple • it
8
2026-03-18 • via Nuitee
M
Michael • couple • au
9
2026-03-18 • via Nuitee
J
Jacek • extended_group • pl
10
2026-03-17 • via Nuitee
A
Ainhoa • couple • es
5
2026-03-17 • via Nuitee
C
Carlotta • couple • at
8
2026-03-17 • via Nuitee
M
Martin • solo_traveller • de
8
Pros:

Perfekte Lage, zentral, ÖPNV, Restaurants und Geschäfte in unmittelbarer Nähe, ruhiges Zimmer im 14. Stock zum Fluss mit Ausblick. Personal super freundlich und hilfsbereit. Sauberkeit war gegeben.

Cons:

Der Poolbereich könnte etwas aufgehübscht werden, vor allem die Liegefläche könnte einladender gestaltet werden, so dass man auch verweilen möchte. Der Ausblick ist aber dafür toll, die Skybar mit mega Ausblick udn freundlichem Barkeeper.

2026-03-17 • via Nuitee