Santa Grand Signature Kuala Lumpur

Hotels
8.5 (13319 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MYR 15 per day.

Location

Guest Reviews

8.5
Based on 13319 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
J
John • solo_traveller • sg
10
Great hotel
Pros:

Very friendly and helpful staff. Good location

Cons:

Bed linen needs renewing

2026-05-09 • via Nuitee
N
Norbert • couple • hu
9
2026-05-09 • via Nuitee
B
Beatrix • couple • at
9
2026-05-09 • via Nuitee
Y
YUI • family_with_children • jp
9
また使うかも
Pros:

必要な最低限な物は揃ってるし、朝食の選択肢、味及びサービスも良いです。部屋も綺麗で、スタッフも親切です。

Cons:

地下鉄から少し歩きにくい道になったので、地下鉄使用がメインなら減点になるものの、アプリでタクシーを呼ぶことが多いので、あまり影響しなかったです。ホテルの一階に小さい売店があるので、便利です。

2026-05-09 • via Nuitee
E
Emre • solo_traveller • tr
5
İdare eder ile kötü arası
Pros:

Tesisi beğenmedim

Cons:

Odalar küçük, yatak rahatsız, klima ses yapıyor, banyo çok çok küçük, lavabo yok denecek kadar küçük, doğru dürüst sabun bile yoktu. Kağıt mendil yoktu. El havlusu yoktu. Şampuan ve duş jeli üçüncü sınıftı. Kahvaltı çeşitliği avrupa ve batı ülkelerinden gelenler için çok azdı. Taze sıkılmış meyve suları yoktu, kahve çok kötüydü, kahvaltı salonu çok küçük ve masalar ve sandalyeler rahatsızdı. Otel odasında kemerimi unuttum. 5 saat sonra otele geldim sordum ama bulamadılar. İyi ki başka değerli bir şeyi bırakmadım. Oteli genel olarak beğenmedim ve kimseye tavsiye etmem

2026-05-09 • via Nuitee
P
Patricia • couple • de
9
2026-05-09 • via Nuitee
J
Jordi • family_with_children • es
8
2026-05-09 • via Nuitee
D
David • solo_traveller • th
9
Excellent location and quiet comfortable rooms
Pros:

Very good location, close to Bukit Nanas MRT station, around 10–15 minutes walk from the Petronas Towers, and only 2 minutes from Jake Mall with many restaurants and street food vendors nearby.

The room was clean, comfortable, and surprisingly quiet even though it faced the street. Nice view of KL Tower and Merdeka 118 from the room at night. The bed was comfortable and the room included useful amenities such as a fridge, safe, kettle, iron, and complimentary water bottles.

The rooftop pool area was pleasant with nice city views, and there is also a small gym and lounge area. Overall, very good value for money.

Cons:

The breakfast was acceptable but average overall and can become very crowded early in the morning.

The dinner buffet at the restaurant was disappointing, with some food seeming reused from breakfast and lacking flavor.

2026-05-09 • via Nuitee
M
mirza wahab • solo_traveller • ae
8
2026-05-09 • via Nuitee
H
hamdi • solo_traveller • fr
7
Pros:

L'emplacement

Cons:

Le petit déjeuner

2026-05-08 • via Nuitee
G
Gabriela • couple • cz
8
2026-05-08 • via Nuitee
M
Morgane • couple • fr
7
Bon rapport qualité-prix pour quelques jours à Kuala Lumpur. L’hôtel est bien situé à Bukit Nanas, avec un accès facile
Pros:

Personnel
Emplacement
Piscine avec vue

Cons:

Petit déjeuner

2026-05-08 • via Nuitee
I
Ivo • extended_group • cz
9
2026-05-07 • via Nuitee
F
FABIEN • solo_traveller • ch
9
2026-05-07 • via Nuitee
S
Shurley Sewtahal • solo_traveller • nl
8
Good hotel, wrong location
Pros:

Het hotel en ontbijt buffet.

Cons:

Locatie, niets in de buurt, behalve een soort van Little India.

2026-05-07 • via Nuitee
M
Malkanthi • solo_traveller • no
8
2026-05-07 • via Nuitee
D
Dirk • solo_traveller • de
10
Pros:

Das Gesamtpaket aller Leistungen vom Zimmer übers wirklich reichhaltige Frühstück, den Pool, die Bar.... stimmt....und nicht zu vergessen: die ehrliche Gastfreundschaft und Hilfsbereitschaft

Cons:

wenig Stauraum im Zimmer

2026-05-07 • via Nuitee
L
Lei • solo_traveller • au
8
2026-05-07 • via Nuitee
双 • solo_traveller • my
5
Pros:

房间的抽纸没有，着急用纸才发现

2026-05-07 • via Nuitee
D
Donya • couple • gb
10
2026-05-06 • via Nuitee