Santa Grand Signature Kuala Lumpur

Hotels
8.5 (14076 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , MY
+60 3-2027 1969

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.5
Based on 14076 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
K
Kanyapat • couple • au
8
Out standing and impression for all staffs in different department: kindness and helpful to guests and good service mind
Pros:

Close to the super market and the staffs are very helpful and kindness.

Cons:

Overall good in general 👍

2026-10-31 • via Nuitee
A
Amanda Y • family_with_children • sg
8
Pros:

I like the rooftop bar on the top level. Nice view and relaxing.

Cons:

Nil

2026-10-31 • via Nuitee
İsmail Burak • couple • tr
10
Fiyat/fayda oteli
Pros:

Kahvaltı, çalışanlar, havuz her şey çok iyiydi.

2026-10-31 • via Nuitee
G
Gaetan • family_with_children • fr
9
Bon séjour, bon petit déjeuner et bon emplacement
Pros:

Le petit déjeuner et la piscine

Cons:

Lit pas en King size

2026-10-31 • via Nuitee
E
Eric • couple • au
7
The staff were helpful and friendly and apart from the glitches with the room everything else was fine.
Pros:

Location was excellent within walking distance to petronas towers Chinatown markets etc

Cons:

Unfortunately the bed head became detached from the bed,and we found it difficult to regulate the air conditioning hence at night was a bit uncomfortable.

2026-10-31 • via Nuitee
M
monica • solo_traveller • es
9
Pros:

La ubicación, el.desayuno, la.piscina es maravillosa, el personal muy amable, la habitación no es muy grande pero es correcta, lo recomiendo totalmente

Cons:

El aire acondicionado del restaurante y del.snack bar esta un poco alto, pero por lo demás todo es estupendo

2026-10-31 • via Nuitee
D
Doreen • solo_traveller • za
4
2026-10-31 • via Nuitee
A
Antonio • couple • it
7
2026-10-30 • via Nuitee
E
Elvio • couple • it
8
2026-10-30 • via Nuitee
M
Marco • couple • es
10
Pros:

La comodidad de las camas, el desayuno buffete, la rapidez del ascensor, las vistas de las torres petronas desde un ángulo de la piscina

Cons:

Sin ninguna pega

2026-10-30 • via Nuitee
A
Anahita • couple • de
10
2026-10-30 • via Nuitee
G
Gero • extended_group • de
10
2026-10-30 • via Nuitee
G
Geeta • family_with_children • nl
8
Prima locatie
Pros:

De locatie

Cons:

Weinig kastruimte
Wifi deed het een paar dagen niet

2026-10-30 • via Nuitee
I
Ibrahim • couple • de
7
2026-10-30 • via Nuitee
B
Bahia • solo_traveller • fr
7
2026-10-29 • via Nuitee
J
Jonathon • family_with_children • au
10
Pros:

Had a great view over the park reserve, and the towers

2026-10-29 • via Nuitee
A
Alba • couple • es
6
Aceptable
Pros:

La cama era muy cómoda.

Cons:

La habitación olía bastante a tabaco.

El wifi del hotel se estropeó (o al menos, eso nos dijeron cuando bajamos a preguntar porque no conectaba) y estuvimos los dos días gastando datos de nuestra eSim.
No nos dieron ninguna otra solución, se limitaron a decir que “había un problema y que mantenimiento estaba con ello”
El secador de pelo del cuarto de baño, tampoco funcionaba correctamente. A los 5 segundos de encenderlo, se apagaba. Imposible secarse el pelo así.
Tampoco nos dejaron toallas para secarse las manos, solo dos grandes.
El desayuno era bastante caótico. La distribución de las mesas y la comida, no hacían de un sitio agradable para disfrutar de un desayuno tranquilo

2026-10-29 • via Nuitee
A
Alla • couple • ru
9
Все прекрасно, за исключением вышеперечисленных неудобств, но здесь ничего не поделаешь
Pros:

Удачное расположение между старым городом и центральной частью, рядом несколько ресторанов местной кухни, туристический центр, где можно поменять валюту. Завтраки вкусные и достаточно разнообразные, есть как местная еда, так и вполне европейский выбор. В номере тихо.

Cons:

1. В отеле не Инфинити бассейн, он окружен стеклом по периметру, прямо напротив башня менара, но из-за того, что по верху проходит соединительная конструкция (балка), она режет башню пополам. Петронас сбоку, но все портит стекло. Вообщем если хочется красивых инстаграммных фото, нужно выбирать другой отель с более удачным бассейном.
2. Балкона нет. Так что покурить - только около отеля, каждый раз вниз на лифте

2026-10-29 • via Nuitee
M
Mohammed • solo_traveller • dz
10
Un séjour mémorable
Pros:

Je tiens à remercier chaleureusement toute l’équipe de l’hôtel pour son accueil, sa disponibilité et la qualité du service tout au long de mon séjour.

J’adresse une mention toute particulière à l’homme de chambre( juwel ), dont la gentillesse, le dévouement, la discrétion et le souci du détail ont rendu mon séjour encore plus agréable. Son travail mérite d’être salué et apprécié.

Merci à toute l’équipe pour votre professionnalisme et votre sens de l’hospitalité. Grâce à vous, je garderai un excellent souvenir de mon passage dans votre établissement.

Avec toute ma gratitude et mes sincères remerciements.

Cons:

Tout est parfait

2026-10-29 • via Nuitee
K
Karine • family_with_children • fr
7
Pros:

Chambre disponible en avance
Personnel très accueillant
La taille de la chambre et tous les articles mis à disposition, la présence d'un frigo aussi
Le petit déjeuner copieux et varié

Cons:

Hôtel un peu difficile d'accès car travaux à côté et impression de vide à la nuit tombée peu rassurante
Literie manquant de confort
Accès aux WC peu pratique
Hôtel un peu trop fréquenté par des groupes peu discrets

2026-10-29 • via Nuitee