Santa Grand Signature Kuala Lumpur

Hotels
8.5 (12944 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MYR 15 per day.

Location

Guest Reviews

8.5
Based on 12944 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
C
Champagne • family_with_children • ca
9
Pros:

Bon rapport qualité-prix sur l'ensemble des services.

Cons:

Rien.

2026-03-07 • via Nuitee
J
jean eric • couple • fr
7
2026-03-07 • via Nuitee
K
Keerat • couple • gb
9
Amazing hotel with great facilities and views
Pros:

Great and very clean hotel with great space and amenities.

Cons:

Can be far from main attractions like KLCC which is 25min walk .

2026-03-07 • via Nuitee
S
Svoboda • couple • es
10
Top Lage, freundliches Personal, alles sauber😊
Pros:

alles!!! 🤗

2026-03-07 • via Nuitee
T
Théo • solo_traveller • fr
8
2026-03-07 • via Nuitee
татьяна • extended_group • ru
8
Добавить место для хранения вещей
Pros:

Понравился бассейн и вид из бассейна на Башни восхитительный ! отличная кровать и пастель, спать было очень комфортно.

Cons:

не хватало шкафа для вещей. Номер очень маленький, хорошо что высокий потолок.

2026-03-06 • via Nuitee
A
Amanda • couple • it
10
Soggiorno meraviglioso
Pros:

Ottima posizione con vista pazzesca sullo skyline della città.
Buon rapporto qualità-prezzo.
Camera essenziale e pulita, colazione continentale eccezionale con vasta scelta soprattutto di salato e cibo tipico asiatico.
Personale professionale e sempre gentile.
Molto bella la piscina sul rooftop!

2026-03-06 • via Nuitee
S
Sylviegateau17 • family_with_children • fr
9
2026-03-06 • via Nuitee
S
Szabolcs Jozsef • family_with_children • hu
9
2026-03-06 • via Nuitee
Z
Zsolt • extended_group • hu
8
2026-03-06 • via Nuitee
S
Solveig • family_with_children • de
10
Pros:

Das Hotel war sehr sauber, das Zimmer klein, aber ebenfalls sehr sauber und gemütlich. Die Auswahl beim Frühstück war super und der Rooftop Pool ein Highlight. Das Personal war überaus hilfsbereit und freundlich. Wir hatten Probleme mit der nachfolgenden Unterkunft und an der Rezeption war man extrem bemüht uns zu helfen und wir konnten von dort telefonieren. Die Lage ist außerdem super, nicht weit vom den Petronas Towers und dem KL Tower entfernt, sowie nur ein paar Minuten fußläufig zur Metro. Wir würden auf jeden Fall wieder kommen.

2026-03-06 • via Nuitee
M
Martina • family_with_children • cz
9
2026-03-06 • via Nuitee
H
Healy • couple • gb
8
Pros:

Nice location and comfortable.

Cons:

Nothing

2026-03-06 • via Nuitee
S
Svoboda • couple • es
9
2026-03-05 • via Nuitee
A
ARMELLE • couple • fr
8
Très bonne localisation pour visiter KL mais le personnel n’était pas à la hauteur.
Pros:

La localisation et le roof top avec sa vue incroyable et sa piscine

Cons:

Le personnel n’était pas attentif et la chambre était vraiment petite rendant l’accès au lit difficile (18 m2)

2026-03-05 • via Nuitee
M
Martina • family_with_children • it
9
Aussicht und Lage super
Pros:

Aussicht vom Hotelzimmer und vom Rooftoppool sind einmalig
Sauberes modernes Hotelzimmer
Vielseitiges und sehr leckeres Frühstück (asiatisch und westlich)

Cons:

Es war ein leicht muffiger Geruch im Zimmer- wie aber wahrscheinlich in den meisten Hotels in Kuala Lumpur (Fenster lassen sich auch nicht öffnen)

2026-03-05 • via Nuitee
A
Andrea • couple • sk
9
2026-03-04 • via Nuitee
S
susan • couple • gb
7
Great location
Pros:

Location

Cons:

Upgrade needed

2026-03-04 • via Nuitee
O
Océane • couple • fr
10
Pros:

La piscine rooftop magnifique 🥰

2026-03-04 • via Nuitee
K
Kati • family_with_children • fi
9
Pros:

Clean and comfortable, nice pool and an OK gym. Staff was friendly, Juwal on the cleaning staff in particular was very polite and professional.

Cons:

Breakfast was mediocre.

2026-03-04 • via Nuitee