Santa Grand Signature Kuala Lumpur

Hotels
8.5 (13471 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MYR 15 per day.

Location

Guest Reviews

8.5
Based on 13471 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
M
Mohd Hasiff • solo_traveller • my
10
Pros:

So good n privacy

2026-06-07 • via Nuitee
K
Khalid • couple • sa
10
Pros:

المكان والسعر

2026-06-06 • via Nuitee
D
Dario • solo_traveller • it
9
2026-06-06 • via Nuitee
A
Ali • couple • pk
10
2026-06-06 • via Nuitee
J
Joanna • couple • gb
8
Good value for money
Pros:

The pool and rooftop bar was great. Location was good too.

Cons:

Our room was quite small but did the job. The lifts were very tedious and slow and the western & vegetarian options at breakfast were very limited that we chose to eat breakfast out a few times.

2026-06-06 • via Nuitee
V
valdimiro • extended_group • it
9
2026-06-06 • via Nuitee
A
Adrian • extended_group • es
5
No cumplieron
Pros:

Ubicación

Cons:

Lavabo lleno de moho, nos envían correo por si queremos abandonar la habitación después de las 20h, y cuando lo pides te dicen que no

2026-06-06 • via Nuitee
S
Shipra • couple • in
8
2026-06-06 • via Nuitee
B
bellotti • family_with_children • it
9
Pros:

Ottima posizione camera confortevole personale disponibile abbondante e varia la colazione.

Cons:

La mancanza di caffè espresso e cappuccino alla colazione.

2026-06-06 • via Nuitee
S
Sarah • solo_traveller • ae
6
2026-06-05 • via Nuitee
J
Jana Jessica • couple • de
8
2026-06-05 • via Nuitee
C
Christian • couple • it
8
Pros:

Piscina sul tetto, posizione e vista.

Cons:

Struttura un po’ datata.

2026-06-05 • via Nuitee
F
Foong • solo_traveller • my
8
2026-06-05 • via Nuitee
A
anna • solo_traveller • it
8
2026-06-05 • via Nuitee
L
Luca Göbel • solo_traveller • de
8
Hatten einen angenehmen Aufenthalt
Pros:

Wir haben unseren Aufenthalt insgesamt sehr genossen. Besonders die Freundlichkeit und Hilfsbereitschaft des gesamten Personals sowie des Housekeepingteam. Man hat sich jederzeit willkommen gefühlt und bei Fragen oder Anliegen wurde sofort geholfen. Das Badezimmer hat uns sehr gut gefallen, modern, gepflegt und angenehm groß. Generell war die Sauberkeit im gesamten Hotel wirklich hervorragend. Auch die Lage ist ein großer Pluspunkt, da viele Sehenswürdigkeiten und Restaurants gut erreichbar sind. Besonders schön fanden wir außerdem, dass der Pool bis 22:30 Uhr geöffnet war. So konnte man auch nach einem langen Tag noch entspannt schwimmen gehen.

Cons:

Das Frühstück war grundsätzlich in Ordnung, allerdings hätten wir uns etwas mehr Auswahl an westlichen Frühstücksoptionen gewünscht (Kaffee war nicht gut). Da einer der Aufzüge außer Betrieb war, musste man teilweise recht lange auf den Fahrstuhl warten. Die Zimmer sind zudem eher klein, was uns persönlich aber nicht allzu sehr gestört hat. Praktisch wären noch zwei zusätzliche kleine Handtücher im Zimmer gewesen.

2026-06-05 • via Nuitee
N
nur • solo_traveller • my
8
2026-06-05 • via Nuitee
H
Hafiz Muhammad • solo_traveller • pk
5
Pros:

Only the swimming pool facility at roof top and iron facility at room were good.

Cons:

They don't have a nice view for standard rooms which is one the most important missing link, they only have a white wall in front of the rooms. They must work to improve upon this very important aspect which visitors usually crave for.

2026-06-05 • via Nuitee
L
Laila • solo_traveller • be
8
Very good value for money
Pros:

Extremely kind and helpful staff, especially the senior staff !
Very clean rooms (thanks to Juwal!)
Very conveniently located
Amazing breakfast buffet

Cons:

Pillows could be a bit firmer
AC could be a bit cooler

2026-06-04 • via Nuitee
S
Sakeetek • solo_traveller • my
10
Pros:

The breakfast, the room, the pool, the déco

Cons:

The parkings were limited

2026-06-04 • via Nuitee
M
Marit • couple • nl
10
Top hotel
Pros:

Fijn hotel, aardige medewerkers en prachtig uitzicht vanuit hotelkamer (Diva).

Cons:

Meeste dingen waren wel een stuk lopen, maar taxi’s zijn super goedkoop.

2026-06-04 • via Nuitee