Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Beautiful hotel atmosphere
Cons:
Lack of amenities
Inconsistent cleanliness

Categories

Cleanliness
8.8
Some guests noted cleanliness issues regarding amenities not being provided during their stay.
Service
10
The concierge and staff received high praise for their attentiveness and willingness to help guests.
Location
9.8
Guests appreciated the prime location in trendy Condesa, with easy access to cafes and restaurants.
Room Quality
8.8
Rooms were described as clean but lacking in amenities, affecting overall satisfaction.
Amenities
8.3
Amenities were mentioned as lacking, noted by guests regarding coffee pods and soap.
Value for Money
8.8
Some guests felt the pricing did not reflect the service quality received.
Food and Beverage
9.3
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
9.8
Overall positive experiences despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:47

Property Description

Luxurious Accommodation

Mondrian Mexico City Condesa offers 5-star accommodation just 2.8 km from Chapultepec Castle. Each room features a desk, private bathroom with a hairdryer, flat-screen TV, and air conditioning. Some rooms even include a seating area and a safety deposit box for your convenience.

Top-Notch Amenities

Enjoy a terrace, private parking, restaurant, and bar during your stay. The hotel also provides an ATM, concierge service, 24-hour front desk, airport transfers, room service, and free WiFi throughout the property.

Convenient Location

Situated near The Angel of Independence and the United States Embassy, with Benito Juarez International Airport just 14 km away, Mondrian Mexico City Condesa offers both luxury and convenience for your stay.

Book now to experience the perfect blend of comfort and sophistication at Mondrian Mexico City Condesa.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 459 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.8
L
lydia • solo_traveller • ca
10
2026-02-26 • via Nuitee
D
Dianette • couple • pr
10
Pros:

Clean, location, breakfast

2026-02-25 • via Nuitee
C
Christine • extended_group • ca
10
2026-02-24 • via Nuitee
L
Lauren • couple • us
8
2026-02-11 • via Nuitee
D
Diego • solo_traveller • ar
9
2026-02-08 • via Nuitee
K
Keenen • couple • us
6
We had a good time but there was much to be desired. We expected a lot more out of a supposedly 5-star hotel.
Pros:

Great location. Friendly staff.

Cons:

The chair in our room completely broke apart when I sat in it(I’m 175lbs btw). The painting in our room was sloppily secured to the wall with 2 sided tape. It detached from the wall in the middle of the night, almost falling on us. The sound scared us both awake. The scale in the bathroom did not work and the steamer had gunk in it like it hadn’t been cleaned in a long time.

2026-01-19 • via Nuitee
A
Adrian • family_with_children • us
7
Better hotel for solo traveler
Cons:

The shower pressure was very weak but the temp was even worse. Boiling hot or frigid cold. Took 5+ mins to get the right temp, one tap at a time of the faucet. And for the toilet it is not very private. Glass door and not its own closet - very open bathroom. If you’re alone no biggie but not ideal for sharing. I used the lobby restroom more than once a day

2026-01-19 • via Nuitee
E
Eyal • solo_traveller • us
8
2026-01-18 • via Nuitee
R
Rodolfo • family_with_children • us
9
2026-01-14 • via Nuitee
M
Mark • family_with_children • us
9
Wonderful hotel!
Pros:

Comfy rooms, perfect location, great gym, comfortable bed.

Cons:

Not able to set room temperature. It's done central.
Breakfast is outside! Which is not great when its cold like this weekend was. It also doesn't help if there are gas heaters that have the glass to protect the flame. As a result there was no heat being distributed. Brrrr

2026-01-12 • via Nuitee
R
Rubén Mauricio • couple • mx
8
Excelente ubicación.
Pros:

La atención del personal en la recepción, las instalaciones y ubicación del hotel (hicimos menos de 10 minutos caminando hacia el trabajo), el baño y pantalla de la habitación, que tuvieran una báscula en la habitación fue una sorpresa divertida.

Cons:

Si bien el personal nos ayudó al momento de la entrada, en ningún momento de la reservación recuerdo que el hotel nos haya informado que todos los huéspedes debían ingresar con una identificación oficial para el registro. Por otra parte, las sábanas, colchas y cubre colchones nos hicieron transpirar demasiado y eso que la noche no fue calurosa.

2026-01-07 • via Nuitee
M
Mariano • solo_traveller • it
9
2026-01-06 • via Nuitee
S
sarazF2522XV • Family
10
Best concierge and beautiful hotel
Pros:

The hotel was clean and the service was phenomenal. In particular, the concierge staff- Gustavo, Regina, and Isaac- were unbelievably helpful. I started talking with them months in advance via email to plan our trip and all their recommendations were perfect. Then when we arrived, they were the most helpful in every sense. For example, they noticed many kids were interested in playing pool in the lobby so they started a family pool tournament. Another example is both my mom and I got sick on this trip and Gustavo and Isaac asked so many times if they could get us anything and how they could help. I have stayed in so many hotels around the world- and these three staff members really set the Mondrian CDMX apart. Thank you Gustavo, Regina, y Isaac!

2026-01-01 • via Tripadvisor
C
Corina • couple • us
3
Unpleasant, rip off, not worth the high price at all
Pros:

Nothing really

Cons:

Rooms

2025-12-29 • via Nuitee
V
Vacation56361560766 • Family
10
Special holiday stay
Pros:

We enjoyed our holiday stay at Mondrian - neighborhood was safe and walking distance to many amenities. Carlos and the rest of the staff made us very comfortable and were able to assist when we had requests which made our Xmas away from home extra special! Jaime and the staff at the coffee shop and bar were also amazing. We would definitely visit again.

2025-12-28 • via Tripadvisor
V
vaibhavm862 • Friends getaway
6
Good location and clean. Nothing else !!!
Pros:

Location of hotel is great in Condesa with lots of good cafes and restaurants around. Rooms were clean but service was subpar. We reached late in the night and there was no hand soap or amenities in the room which was strange. In the3 nights that we spent there, housekeeping never refilled the coffee pods for the Nespresso. Now if we wanted to travel with our own soap and coffee pods, would have booked an Airbnb but we expected better from the hotel.

2025-12-23 • via Tripadvisor
7
751jaffarh • Couples
10
Great experience!
Pros:

Entire team treated my wife and I with such respect and patience. Thank you all! I can't wait to return and when I do it'll definitely be back here!

2025-12-23 • via Tripadvisor
H
Harsh • extended_group • sg
8
2025-12-23 • via Nuitee
B
billycR8783AO • Family
8
Prime location, comfortable rooms, attentive staff, shaky wifi.
Pros:

I enjoyed my stay at Mondrian Condesa—its prime spot in trendy Condesa got a solid 4.5/5 from me.

Rooms felt stylish at, with beautiful artwork and comfy setups.

Staff at front desk and concierge were super attentive, and housekeeping nailed it, though WiFi was not stable.

2025-12-22 • via Tripadvisor
_
_cbaltas58 • Couples • London, England
4
Hotel is ok but admin team terrible - money taken from account
Pros:

I am writing this review after a very upsetting and stressful experience that should never have happened.

I booked a fully prepaid package at the Mondrian Mexico City Condesa through Lastminute.com, including flights, accommodation and transfers, and paid over £6,000 in advance. Upon arrival, I provided my credit card solely for incidentals (as is standard). At checkout, I settled the incidentals separately using my own card.

However, I later discovered that the hotel had charged over 85,000 MXN (approx £3,500) directly to my card without consent, duplicating the accommodation charge that had already been prepaid.

What shocked me most was not only that this happened, but that the hotel:
• Showed no urgency in investigating,
• Did not communicate clearly, and
• Never apologised, despite acknowledging they had made the error.

It took weeks of me contacting the hotel and multiple calls to both my bank and Lastminute.com before Mondrian finally admitted the mistake and processed a refund. The financial impact and distress this caused was significant, especially during an already difficult time.

To be clear:
Lastminute.com confirmed they had paid the hotel using their virtual credit card.
Therefore, this should never have happened.

In the end, I did receive the refund, but only because I persisted relentlessly, not because the hotel handled the matter responsibly.

I strongly feel Mondrian should review their processes, how they handle payment disputes and, most importantly, how they communicate with their customers when the error is theirs.

The hotel itself is lovely, but the way this was handled has left a sour taste and I cannot recommend staying here based on this experience

2025-12-22 • via Tripadvisor