Hotel Santa Cruz, San Juan de los Lagos

Hotels
•
KAO
6.7 (17 reviews)
Boulevard Ramón Martín Huerta 376 , San Juan de los Lagos , mx

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Invoice provided
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Cons:
Cockroaches
Issues with cleanliness and amenities

Categories

Cleanliness
4.98
Several complaints about cleanliness issues such as cockroaches and unclean bathroom.
Service
7.95
Standard service quality for a hotel of this rating despite some issues with reservations.
Location
8.69
Excellent location, described as very convenient.
Room Quality
6.44
Some comfort in beds but issues with maintenance such as shower and cockroach presence.
Amenities
5.47
Lack of basic amenities like soap and trash cans, with some functionality issues.
Value for Money
7.43
Value perception affected by issues, but some comfort remains.
Food and Beverage
5.98
Not explicitly mentioned, assumed average.
Overall Experience
6.65
Mixed overall experience with both strong and weak points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:14

Property Description

Central Location in San Juan de los Lagos
Hotel Santa Cruz offers comfortable accommodation in the heart of San Juan de los Lagos, providing easy access to the city's attractions and amenities.

Modern Amenities and Services
Enjoy a relaxing stay in our 3-star hotel equipped with free WiFi, a terrace, and an on-site restaurant. Unwind in rooms featuring flat-screen TVs, private bathrooms, and complimentary toiletries.

Convenient Facilities for Guests
Benefit from our private parking and reception services offering area information and assistance. Plus, take advantage of our paid airport shuttle service for a hassle-free arrival and departure experience.

Experience the best of San Juan de los Lagos at Hotel Santa Cruz. Book your stay now for a memorable visit!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MXN 120 per day.

Location

Guest Reviews

6.7
Based on 17 reviews
Cleanliness: 4.98
Service: 7.95
Location: 8.69
Room Quality: 6.44
Amenities: 5.47
Value for Money: 7.43
Food and Beverage: 5.98
Overall Experience: 6.65
M
Miguel Ángel • family_with_children • mx
1
PÉSIMA
Pros:

NADA.. PÉSIMO

Cons:

DESDE LA LLEGADA NO HUBO AGUA Y NO FUE ATENDIDA ESA CIRCUNSTANCIAS HASTA HORAS ELEVEDAS DE LA NOCHE; MALA ATENCIÓN; NO HAY NADIE EN RECEPCIÓN Y ESTAN MÁS ATENTOS A SU OTRO NEGOCIO.

2026-03-25 • via Nuitee
J
jacqueline guadalupe • family_with_children • mx
6
2026-01-19 • via Nuitee
M
Monica Beatriz • family_with_children • mx
8
2026-01-17 • via Nuitee
M
marco • family_with_children • us
1
Pros:

No vuelvo no me respetaron mi reservacion

Cons:

Pagar ddobke no respetaron

2026-01-09 • via Nuitee
M
Monica Beatriz • family_with_children • mx
10
Pros:

Muy cómodas las camas

Cons:

Que la regadera no se movía y el agua iba a dar a la pared

2025-12-30 • via Nuitee
M
Mario Alberto • family_with_children • mx
8
Hotel de buena ubicación
Pros:

Excelente muy cómodo y bien ubicado

Cons:

Todo bien

2025-12-21 • via Nuitee
H
Hernandez • family_with_children • mx
4
Pros:

La ubicación

Cons:

Mi habitación tenia cucarachas, uno de los días de mi estancia no contaban con agua caliente para bañarme

2025-12-11 • via Nuitee
C
Carolina • family_with_children • mx
6
2025-12-08 • via Nuitee
J
Jose Antonio • family_with_children • mx
8
2025-11-17 • via Nuitee
A
ale tovar • family_with_children • mx
4
2025-11-16 • via Nuitee
S
Sanchez • family_with_children • mx
8
Pros:

Estaba limpio y cómodo

Cons:

El baño no tiene repisas para el jabón y la coladera estaba tapada

2025-11-14 • via Nuitee
T
Tonamellotzin • solo_traveller • mx
8
2025-08-21 • via Nuitee
J
Joaquin Valentino
4
Pros:

No hay,cestos de basura, se escucha el ruido del cuarto aun lado (tablaroca)sin jabón,no prende las luces escalera,,,sin papel higiénico , mobiliario muy discreto

2025-08-17 • via Nuitee
J
Juarez • extended_group • mx
7
nos saco de un apuro
Cons:

que no hay ventilador

2025-08-07 • via Nuitee
A
Antonio • family_with_children • mx
7
Pros:

Nunca tuve internet usé el de mi cel para tv y había cucaracha 🪳 abajo de cama seca pienso no barrieron
por eso no la vieron la tire al WC y listo.

2025-07-28 • via Nuitee
L
Luis Carlos • partner
8
Pros:

No había TV por cable

2025-06-08 • via Nuitee
S
Sergio • family
2
Pros:

Huele mucho a humedad, no hay cobijas extras y tuve que esperar al de la recepción por qué también trabaja en los pollos de a un lado

2023-01-02 • via Nuitee