The Crossroads Hotel, Westlands

Hotels
8.5 (866 reviews)
Crossroads Plaza Westlands Road , Nairobi , KE

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 866 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
G
Giordano • couple • it
9
2026-09-17 • via Nuitee
A
Andrew Owoicho • solo_traveller • ng
8
Pros:

Very comfortable room and located in a very interesting location

2026-09-16 • via Nuitee
L
Lorenzo • couple • it
7
2026-09-16 • via Nuitee
R
Rose • solo_traveller • ke
8
2026-09-16 • via Nuitee
T
Tonyomenda • solo_traveller • ch
9
2026-09-14 • via Nuitee
V
Virgenie • couple • nl
9
Prima hotel voor verblijf in Nairobi
Pros:

Fijne grote kamer met een fantastisch groot bed. Heerlijk geslapen. Vriendelijk personeel en ideale ligging.

Cons:

Daar er overal in Nairobi gebouwd wordt is dat ook in de buurt van het hotel het geval. Dit is al vroeg hoorbaar. In de avond / nacht ook veel lawaai in het weekend door uitgaansgelegenheden.

2026-09-14 • via Nuitee
M
Marcelo Destre • solo_traveller • br
6
Pros:

Perto aeroporto

Cons:

Muito barulho obras no local

2026-09-13 • via Nuitee
F
Filipa • couple • pt
7
Bom para uma estadia curta
Pros:

Boa localização e comodidades

Cons:

Ouve-se todo o barulho do exterior (música alta até tarde e barulho de obras de manhã cedo)

2026-09-12 • via Nuitee
B
Bartosz • couple • pl
8
Pobyt bardzo udany, spaliśmy w hotelu dwa razy i moglibyśmy do niego wrócić. Będąc w nim warto pójść do restauracji Barb
Pros:

Było czysto, świeża pościel, przestronny pokój, rzeczy do mycia

2026-09-12 • via Nuitee
F
Frank • solo_traveller • de
10
Pros:

schneller Check In, saubere Zimmer, in denen alles funktionierte - warme Dusche, TV mit Netflix…, Wasserkocher im Zimmer, freundliche Mitarbeiter, nette Bar mit Außenterrasse

Cons:

Nichts, ich war sehr zufrieden!

2026-09-09 • via Nuitee
F
Frank • solo_traveller • de
10
2026-09-09 • via Nuitee
K
Karan • solo_traveller • in
8
Comfortable Stay, Great Location, Breakfast for Vegetarians not Good Enough
Pros:

Location is great - In Westlands, close to the Expressway and a very short walk walk away from one of the most happening streets of Nairobi nightlife - Woodvale Grv.
The rooms are on relatively higher floors, so the view out is great, especially there aren't very tall buildings very close to the hotel - yet. The open view of Westlands area is very good.
There is an Indian restaurant, Barbeque Nation - unrelated to the hotel, on the ground floor of the building which was very convenient for me to get vegetarian Indian food at any time, though it's a bit overpriced for what it is.
Housekeeping and cleanliness is acceptable.

Cons:

It's not structured like a typical hotel - it is spread over 3 floors of a tall building. The three hotel floors themselves are not even a closed system by itself. They can be accessed individually like any other floor of the building.
The vegetarian spread at breakfast is way too limited. They also do not respect the need to keep the vegetarian food separate from the meats. I would not recommend the breakfast to a strict vegetarian.

2026-09-05 • via Nuitee
M
Martyna • family_with_children • pl
10
Pros:

Great location - close to two shopping malls, not far from airport and quick drive from most of the tourist attractions (like giraffe center, karen blixen museum or karura), staff very friendly and helpful! Place was clean and breakfast was also really nice :)

2026-09-04 • via Nuitee
P
Philip Andrey • solo_traveller • br
10
Ótimo Custo Benefício
Pros:

A estrutura do hotel é boa, o quarto bastante confortável e a equipe muito cordial. O Café da manhã é saboroso e a localização é boa. Valeu a pena!

2026-09-04 • via Nuitee
C
Caroline Sheila • solo_traveller • es
8
Pros:

Spacios room for 3 adults

2026-09-03 • via Nuitee
S
Sadettin • couple • nl
9
Go and feel it (:
Pros:

We had a nice stay at The Crossroads Hotel. The room was comfortable and clean, and the staff were friendly and helpful. The location was convenient for getting around. Overall, a good and comfortable place to stay.

Cons:

The area around the hotel felt a little dark in the evenings, so we mostly used taxis to get around. It would also be nice to have a few more things to do at the hotel, maybe a small game room or some activities. Nothing major, just something that could make the stay a little more enjoyable.

2026-09-02 • via Nuitee
T
Turgut • couple • tr
1
Avoid this place!
Cons:

We couldn’t sleep because of the night club’s noise!
The curtains were very dusty.
The bathroom was very small
It is not a hotel, it is just a room in the shopping center!

2026-09-01 • via Nuitee
L
Llorente Melendo • couple • es
8
2026-08-31 • via Nuitee
B
Bartosz • couple • pl
10
Pros:

Stosunek jakości do ceny

2026-08-30 • via Nuitee
I
Ingrid • solo_traveller • fr
7
Pros:

La habitación era amplia. La ubicacion era buena. El desayuno estaba bien pero no había mucha variedad.
El personal de recepción era amable, pero el del desayuno no.

Cons:

La limpieza puede ser mucho mejor.

2026-08-29 • via Nuitee