The Crossroads Hotel, Westlands

Hotels
8.5 (805 reviews)
Crossroads Plaza Westlands Road , Nairobi , ke

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 805 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
N
Noah • family_with_children • et
9
Very good stay.
Pros:

Good location.
Good services

Cons:

Nil

2026-05-02 • via Nuitee
T
Thomas • couple • gb
10
Fantastic Hotel
Pros:

I have been to Kenya several times and this is without doubt the best hotel I have stayed in. Very clean, air con and fridge in every room, and friendly staff. The breakfast was included and tasted great.

Cons:

Minor point but having a selection of fruit juices and wider selection of fruit at breakfast; as well as cold milk for cereal would be great.

2026-05-01 • via Nuitee
T
tete_PL_DK • extended_group • es
10
Perfect logistic place in Nairobi.
Pros:

Our base during trips to Maasai Mara and Mount Kilimanjaro. I had the pleasure of staying here three times, and I highly recommend it for this kind of expedition.

Cons:

Hard to find any.

2026-04-30 • via Nuitee
J
Jorik • extended_group • nl
6
Pros:

location

2026-04-30 • via Nuitee
X
Xana • solo_traveller • ae
10
2026-04-28 • via Nuitee
S
Sophie • solo_traveller • de
10
2026-04-28 • via Nuitee
A
Amelia • solo_traveller • be
9
Recommended.
Pros:

Very friendly people at the reception, clean, very comfortable bed :-)

2026-04-26 • via Nuitee
S
Sadouni • solo_traveller • fr
9
2026-04-25 • via Nuitee
P
philip • solo_traveller • gb
9
Pros:

Relaxed

2026-04-22 • via Nuitee
A
Anna Chiara • solo_traveller • mm
8
2026-04-19 • via Nuitee
A
Amit • family_with_children • gb
8
Nice place to stay. Incredible staff specially the lady at the reception named Winfred
Pros:

Location

Cons:

Nothing in particular

2026-04-17 • via Nuitee
A
Amit • solo_traveller • gb
8
Nice place to stay in Westlands Nairobi
Pros:

Location

Cons:

All good

2026-04-17 • via Nuitee
D
Damian • solo_traveller • gb
9
Pros:

Great location and helpful staff.

2026-04-16 • via Nuitee
D
Dirk • extended_group • nl
9
Friendly staff, great location
Pros:

The room, location and friendly staff

Cons:

Loud construction noises every day. Its not something the hotel can prevent. But its there.

2026-04-05 • via Nuitee
S
SONIA • family_with_children • co
10
Pros:

Ubicación y amabilidad

Cons:

Mejorar la calidad de algunos productos en el desayuno

2026-04-04 • via Nuitee
L
Lívia • extended_group • br
10
2026-03-31 • via Nuitee
G
Gtadeos • family_with_children • et
10
2026-03-30 • via Nuitee
A
Attila • solo_traveller • hu
9
2026-03-30 • via Nuitee
S
Stephen • family_with_children • gb
8
Pros:

The bed was very comfortable. The hotel is located within walking distance to the main bars and clubs.

Cons:

.

2026-03-29 • via Nuitee
F
Filip • family_with_children • kh
10
2026-03-26 • via Nuitee