The Crossroads Hotel, Westlands

Hotels
8.5 (755 reviews)
Crossroads Plaza Westlands Road , Nairobi , ke

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 755 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
Z
Zimei • family_with_children • it
10
2026-02-14 • via Nuitee
P
philip • family_with_children • gb
9
Pros:

Rooms are spacious beds are super and the rooms have a fridge

2026-02-12 • via Nuitee
D
Dirk • family_with_children • nl
9
Excellent location. Most friendly staff you will find
Pros:

Perfect location. Most friendly staff you will find

Cons:

Breakfast is still very basic

2026-01-31 • via Nuitee
D
Dr. Mondie • family_with_children • de
9
Pros:

Cool place, we'll located and warm staff!

Cons:

Nothing

2026-01-30 • via Nuitee
M
Marcello • extended_group • it
9
2026-01-27 • via Nuitee
P
philip • family_with_children • gb
9
2026-01-25 • via Nuitee
E
EROS • solo_traveller • it
8
Ottimo rapporto qualità prezzo. Top per pulizia e comfort.
Pros:

Posizione in centro a Westlands, ottimo rapporto qualità prezzo, sicurezza e privacy della struttura. Ottimo arredamento e pulizia, buona la colazione. Fanno il possibile per soddisfare le esigenze di check in anticipato e check out posticipato. Miglior scelta per soggiornare a Nairobi.

Cons:

Nulla

2026-01-23 • via Nuitee
F
Ferdinand • solo_traveller • de
9
This is the hidden secret of Westlands. Price, location, comfort… unbeatable
Pros:

Breakfast is mostly milky thing, didn’t go.

Cons:

Nothing

2026-01-21 • via Nuitee
C
Chhaya • family_with_children • ke
6
2026-01-20 • via Nuitee
M
Maria Jose • extended_group • es
9
2026-01-20 • via Nuitee
J
Joseph • couple • us
9
Good location, friendly staff, reasonable price
Pros:

Nice rooms. A great breakfast buffet

Cons:

Na

2026-01-19 • via Nuitee
P
philip • family_with_children • gb
9
Pros:

Great room with comfortable bed

2026-01-17 • via Nuitee
S
Serwin • solo_traveller • pl
9
2026-01-16 • via Nuitee
Y
Yuri • family_with_children • ch
8
2026-01-15 • via Nuitee
M
Matteo • solo_traveller • gb
7
2026-01-14 • via Nuitee
S
Søren Carsten • family_with_children • dk
8
2026-01-14 • via Nuitee
D
Dr. Mondie • family_with_children • de
10
Pros:

The location

Cons:

I liked everything

2026-01-13 • via Nuitee
A
Ale Pellizzaro • family_with_children • it
9
2026-01-12 • via Nuitee
E
EROS • family_with_children • it
8
Ottimo hotel, molto economico in Westlands. Ci si può spostare a piedi in sicurezza
Pros:

Posizione, pulizia, spazio camere, prezzo, staff, comodità

Cons:

Niente

2026-01-11 • via Nuitee
I
Imelda • couple • es
8
Buena ubicación
Pros:

Ubicación

Cons:

Baño pequeño

2026-01-11 • via Nuitee