Benrose Hotel

Hotels
8.1 (110 reviews)
Benrose Building, 976 Tiano Brothers Street, Cagayan de Oro City , Cagayan de Oro , ph

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location in the city center
Delicious breakfast
Clean and spacious rooms with friendly staff
Cons:
Issues with cleanliness in the bathroom
Unhelpful front desk staff
Housekeeping not servicing rooms during the stay

Categories

Cleanliness
5.48
There were multiple issues mentioned such as black toilet water and leaky toilet.
Service
7.45
Service was inconsistent; front desk staff was unhelpful and provided wrong information.
Location
9.49
The location is excellent, right in the middle of the city center, providing great access.
Room Quality
7.94
Rooms were generally clean but issues with bed arrangements and drainage were noted.
Amenities
7.97
Basic amenities were present, but some expected features were lacking.
Value for Money
8.93
Considering the location and the overall service, the hotel provides decent value.
Food and Beverage
8.98
Breakfast was delicious with adequate serving sizes.
Overall Experience
8.55
Mixed feelings; great location and breakfast, but multiple service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:24

Property Description

Central Location

Located in the heart of Cagayan de Oro, Benrose Hotel is a stone's throw away from Museo de Oro and other cultural landmarks, making it the perfect base for exploring the city.

Comfortable Accommodation

Each room at Benrose Hotel is thoughtfully designed with a desk, flat-screen TV, and air conditioning for a comfortable stay. The private bathrooms are equipped with free toiletries, ensuring a relaxing experience for every guest.

Convenient Amenities

With free WiFi, an on-site restaurant, and a bar, Benrose Hotel provides everything you need for a seamless stay. Additionally, the hotel offers a paid airport shuttle service for your convenience.

Book your stay at Benrose Hotel now and experience the best of Cagayan de Oro!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGY

Location

Guest Reviews

8.1
Based on 110 reviews
Cleanliness: 5.48
Service: 7.45
Location: 9.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 8.98
Overall Experience: 8.55
J
JOHN SANTIAGO • solo_traveller • ph
9
Pros:

Clean and close to business establishments. Worth the money

Cons:

We could hear our neighbors

2026-04-17 • via Nuitee
B
Bert • couple • au
8
Clean, modern, comfortable hotel, helpful staff and off road parking available with security guard.
Pros:

Clean, modern and comfortable rooms.

Cons:

Internal arrangement of the building was unusual, with Reception being on Level 3

2026-03-31 • via Nuitee
L
Liezel • extended_group • nz
4
Pros:

Accessable

Cons:

Old towels

2026-03-28 • via Nuitee
J
Joan • couple • ph
8
2026-03-22 • via Nuitee
D
Daniel • couple • us
7
Conveniently located at an affordable price.
Pros:

The hotel staff were very professional and courteous. The location was close to many popular restaurants and shopping malls. The complimentary was great with good sized portions. If you go to The Cafe on the second floor, be sure to order the mango yogurt shake, it’s out of this world tasty! 😋

Cons:

There were no windows in our room, which surprised me, fortunately there were windows in the hallway. They also need to provide an electric kettle for boiling water. They also charged us for two hand towels for stains they said couldn’t be removed. I can’t recall ever having to pay for two hand towels at any hotel I’ve ever stayed at. ☹️

2026-03-21 • via Nuitee
M
Monico • couple • ph
8
2026-03-19 • via Nuitee
D
Daniel • couple • us
8
Satisfied with everything.
Pros:

The Benrose Hotel has a great location close to many popular restaurants and shopping malls. The rooms are clean and the staff and management are very friendly and professional. The complimentary breakfast tastes great. The room rates are very affordable and I’m impressed with the value you get for the included amenities.

Cons:

The complimentary breakfast could use more variety and the WIFI connection for the smart TV is intermittent at times.

2026-03-15 • via Nuitee
T
toni • couple • ph
8
Pros:

The room is nice

2026-02-13 • via Nuitee
P
Peep • couple • ee
9
Pros:

Very simple but clean. Our room was without window but this is no problem as air conditioner worked perfect.

2026-01-28 • via Nuitee
S
Sarah • extended_group • au
7
2026-01-19 • via Nuitee
S
Sunshine • extended_group • ph
10
Pros:

Fast and very good service..

Cons:

Nothing

2026-01-05 • via Nuitee
A
Abdulhanif • extended_group • ph
6
2026-01-01 • via Nuitee
R
Rhea • extended_group • ph
10
Pros:

Very nice and the location is super

2025-12-27 • via Nuitee
Z
Zarah Rose • solo_traveller • ph
10
2025-12-26 • via Nuitee
H
Hugo • couple • ch
7
2025-11-09 • via Nuitee
E
Esan Ruth • family_with_children • ph
7
2025-10-13 • via Nuitee
V
Vincent • extended_group • ph
2
Good location to stay if you intent to explore the city center but only for a short while.
Pros:

- The location is right in the middle of the city center, providing great access to both CDO Uptown and Downtown.
- Breakfast is delicious, and the serving size was adequate.
- The elevator is fast and very reliable.

Cons:

- The front desk staff Razel was not very helpful and gave wrong information about my booking. She seemed aloof and unable to answer any of my basic reservation questions.
- I also requested an extra bed in our room, and Razel initially said "okay". Thirty minutes later, I followed up, she retracted her statement, and said that they cannot provide any extra beds in the room. It's as if I were waiting for nothing.
- The booking of two twin beds per room was not followed, even though it was explicitly requested before checking in, and no offers of amends were given.
- Toilet water was black in color during every flush, as the water closet seemed to be stained.
- The bathroom floor was always wet because of a leaky toilet.
- We stayed for three nights, but housekeeping never serviced our rooms.
- Dining room seating for breakfast was very limited, and staff do not bus out the tables promptly, so used dishes are left to sit.

2025-08-27 • via Nuitee
B
Boel • extended_group • ph
8
2025-08-17 • via Nuitee
V
Verified traveler
8
Decent Hotel in the Heart of DVSoria
Pros:

Stay was good!

2025-08-10 • via Nuitee
A
Alyssa Jane Rose • family
4
Pros:

clogged drainage at the bathroom. bathroom design is not appealing. no hotel slippers

2025-07-28 • via Nuitee