Pets allowed

Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Room quality below expectations
High prices for low value

Categories

Cleanliness
6.6
Several reviews mention issues with cleanliness, including mould and a dirty bathroom.
Service
8.6
Multiple reviews highlight friendly and helpful staff.
Location
8.6
The location is frequently praised for being convenient, especially for the NEC.
Room Quality
6.1
Many reviews point out that rooms were small, old, and not as advertised.
Amenities
6.6
Complaints about missing advertised amenities such as room service and restaurants.
Value for Money
6.6
Comments about being overpriced for the condition and services provided.
Food and Beverage
7.1
Breakfast received mixed reviews but some found it enjoyable.
Overall Experience
6.6
Overall experience was negative for several guests, with many complaints leading to early departures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:34

Property Description

Convenient Location

Located just 4 km from NEC Birmingham, Royal Square Hotel - NEC & Birmingham Airport offers a peaceful retreat with easy access to key attractions.

Comfortable Accommodation

The hotel provides well-equipped rooms with modern amenities including a desk, TV, and private bathroom, ensuring a comfortable stay for guests.

Great Facilities

Guests can indulge in a continental breakfast, relax on the sun terrace, and benefit from services like room service, concierge assistance, and currency exchange during their stay.

To experience a blend of convenience and comfort, book your stay at Royal Square Hotel - NEC & Birmingham Airport.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for £10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 1901 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 6.6
N
natalie • family_with_children • gb
10
Pros:

Small but does the job very clean and comfortable

2026-06-06 • via Nuitee
J
Jon • solo_traveller • au
7
Budget Airport Accom
Pros:

This was a cheap option close to the airport and that was what I needed. The room was clean and the staff were very friendly. The continental breakfast was good too.

Cons:

I had a dripping shower. I was woken by other guests leaving early.

2026-06-06 • via Nuitee
P
Paul • solo_traveller • gb
10
No stress
Pros:

Quite suburb hotel, 10min bus ride to Birmingham international airport. Great for early morning departures.
Lovely garden to relax in, staff couldn’t have been more helpful.

Cons:

Nothing

2026-06-05 • via Nuitee
F
Francis • couple • gb
6
It wasn’t that bad but I believe they have more to do to catch with the standard
Pros:

The staff were very receptive and readily offered support throughout

Cons:

There was moulds on the bread served for breakfast. They seem to have kept it for a longer time and they didn’t check and served to me. And it seems too far from the Town Center of Birmingham and so ordering things like food was relatively very expensive

2026-06-04 • via Nuitee
L
Lwin • solo_traveller • gb
6
2026-06-04 • via Nuitee
C
Chris • extended_group • gb
7
Convinient and served a purpose
Pros:

The staff was very friendly and helpful

Cons:

The room was not in the ground floor, which we requested anc was very small and hot!

2026-06-04 • via Nuitee
A
Aleksi • solo_traveller • gb
8
2026-06-03 • via Nuitee
M
Mairead • solo_traveller • ie
9
Perfect for the purpose of my stay - I was attending the UK Games Expo
Pros:

All good

Cons:

N/A

2026-06-02 • via Nuitee
L
Lloyd • extended_group • gb
3
Clean simple room, but very dated hotel overall
Pros:

The Hotel was clean in all areas and location not too bad to NEC, staff did smile, but unfortunately this is all the good i can say about this place.

Cons:

While clean, whole hotel needs a refurb very dated feel. Staff while friendly, but their organisation needs to much improved, way to many bits of paper needed for when you have modern day computers, so dup paper was filled in. No cutlery offered for our main meal! Missing light bulb in room, toilet required multiple flushes to remove even just paper in it!

2026-06-02 • via Nuitee
A
Antoinette • couple • gb
5
Average 3 star
Pros:

The property was clean and staff were pleasant

Cons:

I was served the wrong meal and my drink had been forgotten. The shower didn’t work so had to have a strip wash as was very hot in room and no air conditioning.

2026-06-02 • via Nuitee
R
Roger • couple • gb
7
Practical
Pros:

Old style house converted into a hotel, only £8 in a taxi away from hotel. Check in desk closes at 11pm. But you can buy beer for £10 a bottle until 11.30.
Left too early to try the breakfast

Cons:

Floor boards run out to corridor so anyone else arriving late or leaving early can be heard in room. No bedside light, so main room door side switch only

2026-06-01 • via Nuitee
E
Erithia • solo_traveller • gb
2
Cons:

Shower was cold and didn't work
No ventilation in room on warm day
Room was smaller than I'd expect for the price
Shower wasn't large enough to stand in without touching all 4 walls

2026-05-31 • via Nuitee
R
Robert • solo_traveller • gb
7
A nice place to stay for a night for a decent price compared to the big chains.
Pros:

Staff/management were super polite and friendly, great service from them. Room was very clean and well presented with everything I needed.

Cons:

Was a little noisy due to no soundproofing, so when next door unlocked their door it was rather loud. Also the water heater/pump (couldn’t tell what) was rather loud when other rooms were having a shower.

2026-05-31 • via Nuitee
T
Thomas • solo_traveller • gb
8
2026-05-30 • via Nuitee
M
Melanie • couple • gb
10
2026-05-28 • via Nuitee
Y
YUNHUI • couple • gb
3
2026-05-26 • via Nuitee
R
Ralphs • solo_traveller • gb
4
Disappointing
Pros:

I liked that it was a nice and cheap hotel for me to book when alot of others were sold out around this time

Cons:

The room looked nothing like the pictures thats shown for the room type I bought, the soundproofing was terrible so I heard every door slam constantly, the fitted sheet wasn't fitted and looked and felt like a table cloth, there was no plug near the desk so I couldn't use the kettle safely, the window looked out onto a fence instead of literally anything else, the shower pressure was non existant and if I wanted to use the toilet in the night I had to leave the light to warm up for 10 minutes before I could use it because it was so dim, the room was much smaller than it looked and the curtains were flimsy and just overall not worth what I paid considering the ibis styles hotel was £5 more per night and looks so much nicer

2026-05-26 • via Nuitee
L
Luke • solo_traveller • gb
6
2026-05-24 • via Nuitee
D
D3644TElouisew • Business • Ramsgate, Isle of Thanet, Kent, England
4
Not a good night’s sleep
Pros:

Friendly staff and cleanish are the only positives I have. Entire place is very tired and smells a bit funky. Creaky floorboards. Doors that slam. No sound-proofing. No lift. No air-con. Very unhealthy and limited menu in “restaurant”. No options for food allergies. Hot food not hot. Drinks expensive -£8 a beer from a can. Very hard beds and pillows. Only 1 tv Chanel available. No other shops or restaurants around for quite a distance. Hopefully my boss didn’t pay too much for this place.

2026-05-21 • via Tripadvisor
S
Sharon • extended_group • gb
4
The staff were lovely, the location was great but too noisy to sleep!
Pros:

I'm afraid the breakfast was very overpriced for what it was. Croissants were stuffed in a jar and I only had 3 pieces of toast.

Cons:

I struggled to get a good night's sleep as the pipes or radiators (not sure what was making the noise) rattled on and off throughout the night! Please could something be done about that as I'm sure I'm not the only one to have heard them.

2026-05-20 • via Nuitee