Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent cleanliness
Breakfast quality needs improvement

Categories

Cleanliness
8.3
Some comments regarding dust in the floor and overall cleanliness not meeting expectations.
Service
9.3
Staff are frequently described as friendly and helpful.
Location
9.3
Many reviewers appreciate the hotel's convenient location near attractions and the beach.
Room Quality
8.8
Rooms are described as spacious, clean, and with great views.
Amenities
8.3
Amenities like the swimming pool and breakfast have received mixed reviews, needing improvement.
Value for Money
8.8
General sentiment indicates good value with competitive prices.
Food and Beverage
7.8
Breakfast quality varied, with some items not meeting expectations.
Overall Experience
9
Guests are overall satisfied with their stay and would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:07

Property Description

Luxurious Amenities
Aquasun Hotel Phu Quoc offers an outdoor swimming pool, fitness centre, and a restaurant and bar, providing guests with a luxurious and relaxing stay.

Convenience and Service
Guests can enjoy the convenience of a concierge service, tour desk, 24-hour front desk, and airport transfers, ensuring a hassle-free experience throughout their stay.

Comfortable Accommodations
Each room is thoughtfully equipped with modern amenities such as air conditioning, flat-screen TV, and private bathroom, while some rooms feature balconies with city views, promising a comfortable and enjoyable stay.

Experience the epitome of luxury and convenience at Aquasun Hotel Phu Quoc. Book now to indulge in a memorable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Location

Guest Reviews

8.7
Based on 282 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
P
Petr • couple • cz
8
2026-03-17 • via Nuitee
H
Harleen KAUR • family_with_children • se
1
Horrible
Pros:

Nothinv

Cons:

The customer service is horribel.. I tried contacting so many times n thy dint respond tp my request.. Thye Infact blockd my number.. Nerv book thus hotel..

2026-03-06 • via Nuitee
M
Mishakova • family_with_children • es
9
Прекрасный отель!
Pros:

Местоположение отеля отличное, в тишине, в глубине от дороги и шума. Рядом все кафе, пляж, остановка, и огромный гипермаркет Кингонг.
Номер огромный, просторный, с удобным матрасом, средней жёсткости. Белоснежное постельное белье. Кондиционер удобно расположен, дует не над головой.
Огромная ванная, можно лежать.
Вид с балкона роскошный.
Полотенце меняли каждый день.
Тихий прекрасный красивый номер.
Завтраки адаптированные, хорошие, есть выбор и фрукты.
На крыше отеля прекрасный вид и бар с бассейном.

Cons:

В ванной на жалюзи чёрная плесень, её следует отмыть! Иначе портит хорошее впечатление номера.

В последний день уборки не принесли чай.

2026-03-02 • via Nuitee
A
Annabelle • family_with_children • fr
7
2026-02-10 • via Nuitee
V
Vali • solo_traveller • ro
10
Exceptional staff, clean room, incredible view
Pros:

Everything, a big plus for cleaning ladies and the restaurant staff.

2026-02-10 • via Nuitee
M
Mikko • couple • fi
9
2026-02-10 • via Nuitee
R
Rouven • family_with_children • de
7
Mittelmäßiges Hotel in Strandnähe
Pros:

Praktisches Hotel mit gutem Frühstück in Laufdistanz zum Strand. Kleiner Pool auf dem Dach mit schöner Aussicht.

Cons:

Das Preis-Leistungsverhältnis stimmt im Vergleich zum Rest des Landes und auch der Insel nicht.

2026-02-09 • via Nuitee
J
Jessica • family_with_children • de
5
2026-01-26 • via Nuitee
J
JUNGHOON • family_with_children • kr
5
아쿠아선 호텔 후기
Pros:

공항과 가까운 거리가 좋았습니다. 아침식사는 대체로 괜찮았습니다. 킹콩마트와 가까워 좋았습니다.

Cons:

청소상태가 조금 안좋았습니다. 특히 바닥에 먼지가 많았습니다.

2026-01-19 • via Nuitee
E
Ellis • couple • gb
7
Impersonal
Cons:

Very little hot water and unfriendly fellow residents

2026-01-18 • via Nuitee
A
Arvind • family_with_children • in
7
Overall a good staying experience with still some room for improvements!
Pros:

The hotel location is near the city center but still away from the main road noise. The beach is very close to the hotel just about 4 mins walk. The property looks nice from the outside and the common areas are well maintained. The room we stayed was not so spacious, but it had a sea view with a balcony which was great to watch the sunset and the morning calm sea. The restaurant is clean and spacious. The breakfast spread was very good, although there were limited vegetarian dish options. The hotel staff was very courteous and prompt in service. The rooftop swimming pool is just about good for its purpose and the bar area offers a nice view of the sea and the surrounding area. There are lots of Spas and food outlets near the hotel which are good to try. Overall a good stay experience.

Cons:

The room interior looked older than what you see in the photos on their website. The interior and furniture needs renovation. The bathroom amenities are old and had leaks. There was no hot water in the taps/shower during our entire stay, which was a disappointment. Also, saw a cockroach in the bathroom. The in-room dining menu QR code leads to the website menu where the link does not work, so ordering from the restaurant for room service is a challenge. The hotel does not have a bell-boy service for handling the luggage and you need to lift it on your own to/from the taxi to your room.

2026-01-17 • via Nuitee
M
Mitskevich • family_with_children • ru
8
Pros:

Расположение, близко к морю и центральной улице и кинг конгу! В номере чисто и комфортно!

Cons:

Завтрак не понравился. Скудно! Для 4х звёзд и такой цены можно было бы разнообрзнее и вкуснее сделать!

2026-01-14 • via Nuitee
T
Trần • couple • vn
8
2026-01-13 • via Nuitee
K
Kiara • family_with_children • ie
9
Pros:

Beautiful bedroom, very nicely decorated. Breakfast was really good. Location is excellent, very central, walking distance to beach, shops and restaurants.

Cons:

Pool wasn't great but not a big issue as very good beach for swimming nearby.

2026-01-13 • via Nuitee
K
Khotolbaatar • family_with_children • jp
9
2026-01-07 • via Nuitee
S
SVIRBUTOVICS • family_with_children • ie
9
2026-01-01 • via Nuitee
T
Tam • extended_group • au
10
Pros:

Everything excellent

2025-12-27 • via Nuitee
M
Maristella • extended_group • nz
10
Great location and communication.
Pros:

The location is great with a beautiful ocean view. Staff are all very friendly and they offered better deals for taxis and free shuttle to the airport.

2025-12-19 • via Nuitee
E
Ester • family_with_children • cz
7
2025-12-11 • via Nuitee
A
Andrew • solo_traveller • gb
9
Wonderful location, wow factor room and would stay again
Pros:

Superb location , friendly staff and decent breakfast. Some great local bars and restaurants almost on the doorstep or short walk and minutes from the beach too. A wonderful room with a great sea view, very impressive and wow factor.

Cons:

There was a strange set up for the shower unit set up within the bath tub. It was a huge step to to get into the shower within the bath. I couldn't understand it, big heavy marble set up around the bath tub which was three quarters of the way up to the top of my thigh so a very big step to get in and out. I did get used to it but it was daunting and potentially dangerous. I couldn't locate any bath taps so i guess if you wanted to fill the bath you would need to run the shower to fill it? No shower curtail either so lots of water went around the bath room. This is why i deducted 1 point or I'd have scored it 10/10. My suggestion would be get rid of the bath tub set up and close it off as a shower only. Great view from the rooftop pool which is decent but the sun loungers could do with a refresh.

2025-11-25 • via Nuitee