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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Ironing service
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Car hire
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Massage services
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Packed lunches
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Public transport tickets
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Outdoor furniture
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Covered parking
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Free bus station shuttle
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Top-notch Amenities
Located in Siem Reap, The Rabbit Hole Hotel & SPA offers a delightful stay with an outdoor pool, free parking, and a restaurant. The 3-star hotel boasts air-conditioned rooms with free WiFi and private bathrooms.
Relaxation and Convenience at Your Fingertips
Enjoy the convenience of a bar, shuttle service, room service, and tour assistance. Each room is equipped with a desk and flat-screen TV, promising a comfortable stay with quality amenities.
Multilingual Support and Nearby Attractions
The friendly staff, fluent in English, Khmer, and Chinese, are ready to assist you. Explore nearby attractions like Artisans D'Angkor and Royal Residence for a memorable experience.
Book now for an unforgettable stay at The Rabbit Hole Hotel & SPA!
Location
Guest Reviews
Location, staffs, room
Better have mirror outside bathroom
Świetna lokalizacja praktycznie w centrum wszędzie można szybko dotrzeć pieszo. Główna atrakcja jest również blisko dotrzeć można tuk tukiem. Wszystko zorganizować pomoże personel hotelu. Śniadanka typowo turystyczne. Jeżeli ktoś ma inne potrzeby znajdzie w pobliżu sporo propozycji na śniadanie i inne posiłki polecamy.
I had booked two rooms about months ago, on the day, the receptionist called me to confirm the room in the morning, and I was on the way to Siem Reap too. But in the evening, the receptionist called me and told me that my room had been canceled and gave that room to other customers😡.
What's ashamed of the rudeness? The hotel wasn't responsible for my booking because the walk-in customer paid more expensive than booking.com.
The staffs are so helpful, they help us booked the motorbikes and the tutuk as well. Check in and out every fast and smooth. Good location, few mins to everywhere
everything is good
It was comfortable. Staff responsive to queries. Great location, just a few minutes walk from everything.
Room was quite small and felt a little cramped for 2 people.
Very good location, just 3 minutes from the Pub street
They informed me that the room I booked is overbooked. They put me a "theoratically same" room - they told the change room has balcony but no bath tub. They wanted to convince me to stay there for the whole period.
After the first night we changed to the booked one. The change room was terrible. Loud, old-fashioned, small. The room we booked originally was much better, at least bigger.
No wardrobe in any of the rooms. Only one pair of houseshoes. No bathcoat. After the first cleaning they just took the old towels, not giving new ones. Not giving toilet tissues. Breakfast was included, but after using it first, we decided to have breakfast outside. Very slow service, many things from the card were out of stock (f.e tea!!!).
Pool looked acceptable, but it was not the one I really feel liked want to try.
The location was excellent, the room was spacious and fairly clean.
The mattress was really hard, and the sound insulation (door) was terrible. I’m not a light sleeper, but you could hear anyone in the hotel corridor; walking, opening/closing a door or obviously talking.
But the worst part was the obviously bad management of the bookings. When I arrived for check in at 2pm (as per hotel rules), I found several frustrated guests waiting for the rooms, trying to get the correct rooms etc. I was told I’d have to wait for 30mins as my room was not ready and ended up waiting for 1 hour at the lobby to finally get the keys. The staff were obviously lost as they were trying to give 2 rooms to people that had booked 3 etc.
I asked if I can have a late check out for 4pm instead of the standard 12pm and was told it’s possible for an additional 5 USD. As I wasn’t keen on the extra charge I asked and the staff at reception confirmed that I could check out at 1pm without any extra charge since my room was available an hour later as well. However, the next day I kept got multiple calls and texts from 12 to 12:30 pm asking me to check out immediately as they have to give the room to another guest at 1pm. Even though I told them they had confirmed I could check-out at 1pm the previous day, an I was currently not at the hotel, doing a booked activity, they kept calling and texting creating a lot of stress and making me rush back to the hotel to check out. Overall very disorganised and unprofessional.
Personnel très agréable
RAS
Czysty hotel, blisko atrakcji i centrum, a jednocześnie cichy. Bardzo miła i pomocna obsługa, dobra atmosfera. Do tego w hotelu znajduje się basen i spa.
Great location, beautiful pool, kind and helpful staff
The bed/pillows are a little hard but not terrible. Didn’t change my experience
The staff during our stay were exceptional so helpful always smiling. Our room had a balcony nice size and clean.
La ubicación es perfecta, a dos minutos caminando del Night Market y de Pub Street
The staff was very kind.
First night, the shower water smelled like rotten egg. Talked with other tourists, and it was our hotel indeed. There was probably something dead in the water tank. The second day was fixed, but it was awful anyway. There is also no elevator, and lizards are everywhere in the room.
All is accordance but there is no TV facilities. They have TV but nothing work there. Try to fix and give more fun to the coustomer please.
It's location is great. Near street food stalls, markets and café. The hotel is peaceful. Great staff.
Don't let the lack of lifts deter you. I'm a person with disability and still made it up and down from the 4th floor.
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