Hotel Anabella

Hotels
•
Independent
6.2 (50 reviews)
253 C. Mercedes, Santo Domingo, Distrito Nacional, 10211 , Santo Domingo , DO
1-8097572911

listing image 1
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Pets allowed

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor furniture
Outdoor entertainment area
Change of towels (on request)
See all facilities

Review Highlights

Pros:
Great location
Cons:
Unclean rooms
Maintenance issues
Poor service quality
Limited amenities
Overpriced for value

Categories

Cleanliness
2
Guests mentioned issues with cleanliness, including cockroaches in multiple rooms and unsatisfactory cleaning service.
Service
5
Mixed reviews regarding service quality, with complaints about cleanliness and lack of cleaning service mentioned by guests.
Location
6
Positive feedback on the hotel's location within the colonial zone of Santo Domingo, although cleanliness issues were noted.
Room Quality
3
Guests reported maintenance issues in rooms and expressed dissatisfaction with cleanliness standards.
Amenities
2
Limited positive feedback on amenities due to cleanliness and maintenance concerns raised by guests.
Value for Money
3
Guests felt that the price did not align with the cleanliness and maintenance issues experienced during their stay.
Food and Beverage
5
Mixed reviews on breakfast and restaurant services, with some guests commenting on the lack of variety.
Overall Experience
4.4
Most guests had a negative experience due to cleanliness, maintenance issues, and overall dissatisfaction with service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 21:02

Property Description

Relax and Unwind: Enjoy the outdoor pool and spa tub to rejuvenate during your stay.

Convenient Amenities: Benefit from a 24-hour front desk, luggage storage, and Smart televisions in air-conditioned rooms.

Prime Location: Located in the heart of Santo Domingo's Zona Colonial, Hotel Anabella is a short distance from popular attractions like Malecon and Sambil Santo Domingo.

Plan your visit to Santo Domingo and book your stay at Hotel Anabella today!

Important information:

Take advantage of recreation opportunities including an outdoor pool and a hot tub.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

Location

Guest Reviews

6.2
Based on 50 reviews
Cleanliness: 2
Service: 5
Location: 6
Room Quality: 3
Amenities: 2
Value for Money: 3
Food and Beverage: 5
Overall Experience: 4.4
J
jorge Luis perez • friends
2
Pros:

Del asco habitación esta bien que sea la zona colonial de santo domingo pero hay que esmerarse en la limpieza ...... no hacen limpieza hasta que te vas .... habia cucarachas en 2 habitaciones que pedimos ........ no vuelvo a regresar buscaremos otras opciones

2025-04-08 • via Nuitee
J
Jose
8
Pros:

N/A

2025-02-02 • via Nuitee
L
leonardotele
4
Muuy malo
Pros:

The hotel is very basic, the walls are dirty, the floors are in poor condition, and the bathroom is in very bad condition. It must be said that the hotels in the area are just as bad, only the 120 USD hotels have better conditions.

2025-01-21 • via Nuitee
A
Angel
4
Avoid
Pros:

The photos give a false impression
Its a low clas hotel
The cleaning ladies are very friendly
The male receptionist /security is not
Grossly overpriced

2025-01-12 • via Nuitee
L
Lusarys • partner
6
Pros:

Es todo lo que un hotel de ciudad puede ofrecer

2025-01-03 • via Nuitee
S
Scarlett
2
Pros:

El lugar es malo, nada comparado con las fotos que se ofertan en las aplicaciones, está muy sucio, todo lleno de cabello, los baños no los limpian se pueden ver las manchas, el personal nunca está, en ocasiones no hay agua y tampoco sale caliente

2024-12-31 • via Nuitee
E
ELIZABETH GALINDEZ
6
Pros:

El Baño tenia problema en la ducha

2024-12-19 • via Nuitee
M
Monize F
2
PIOR HOTEL DO MUNDO.
Pros:

FOI O PIOR HOTEL QUE JÁ FIQUEI HOSPEDADA.
FUJAM!!!!!!!!!

Quartos imundos, internet que não funcionava, funcionários que não faziam qualquer esforço para serem simpáticos.
Não havia sequer água para tomar banho.
Além disso, de madrugada, iniciava-se um barulho insuportável de motor.

2024-12-16 • via Nuitee
J
Joaquin • family
4
Pros:

Terrible atención.
Solicite una habitación para 4 personas y nos dieron dos camas individuales.
Baño afuera de la habitación.

2024-11-29 • via Nuitee
A
Angel • friends
10
Pros:

Centrico

2024-11-28 • via Nuitee
B
Bryan
2
Pros:

This is the worst Hotel I have ever stayed at in one of the worst countries in the world. No shower and obese and gay harassment.

2024-11-25 • via Nuitee
J
Jose
2
Pros:

Worst experiece in my life.

2024-11-24 • via Nuitee
G
GABRIELA • family
4
Pros:

Stay without light for a whole day

2024-11-21 • via Nuitee
K
Kenya • family
6
Pros:

The hotel is in a great area. Two blocks away from El Conde Avenue. All tourists areas are in walking distance. The hotel is in a great location, its just lacking cleanliness. But if you're going to sight seeing all day its a great place. The evening staff was very nice and attractive.

2024-10-19 • via Nuitee
V
Victoria
4
Pros:

Por el precio diría yo que está bien. Pero por el mismo precio hay otros alrededor que si cumplen con las fotos el personal hacen la que está en sus manos. Pero no cumplió en nada con las fotos que postea quedé muy muy insatisfecha lo siento pues el personal Pablo es un muy buen anfitrión lástima x el hotel

2024-08-24 • via Nuitee
G
GABRIELA • family
4
Pros:

Property was dirty, lights went off one morning.

2024-08-20 • via Nuitee
A
Ana
2
Horrible experience
Pros:

We did a reservation and pay online. And at the hotel they want to us pay in cash. The manager say to us is not his problem, the hotel doesn't have nothing to do with this website, that what the manager said to us. We lost the money and the reservation after the check in, they kick us out and on top of that we have to pay extra for the few hours the we stay

2024-08-08 • via Nuitee
J
Jose Antonio • partner
2
Pros:

Tenía cucaracha, húmedad, el control del aire no servía y no tenía TV

2024-07-22 • via Nuitee
A
Alvaro • family
8
Pros:

Deben pintar las habitaciones . La puerta del baño no se podía cerrar y está en pésimo estado

2024-07-20 • via Nuitee
P
paul
2
Pros:

Nasty

2024-06-27 • via Nuitee