Valtur Cervinia Cristallo Ski Resort

Facilities and restaurants were excellent, as was the entertainment

High quality

Tout … une belle ambiance

Well appointed. Useful to have ski hire on site

Comfy rooms, good bar area, excellent boot room and decent food.

Excellent bus service to get you to and form the slopes which ran all day as it is to far to walk in ski boots.

Downside to the hotel -

1) Spa Prices are a rip off - double what I would find acceptable in such a standard of hotel.

2) NO house wine OR basic water is include in the half board - I find it incredible we had to buy bottles of water in the evening and they wouldn't supply us with tap water.

3) They have lots of waiters and bar staff but they were not particularly attentive, they were happy to stand together and chat rather than walk the bar or restaurant area to be pro-actively looking for servicing the guests.

Struttura nuova, da poco ristrutturata con ski room interna e servizio navetta gratuito fino alle 19

Struttura ristrutturata, camere ben arredate

Breakfast quality and variety was very good. Location for access to slopes and ski in was great (although magic tapis for ski out wasn't working every day). Ski rental staff were excellent, great quality equipment. Spa facilities were very good (see other comment re access times). Hotel was modern and clean and rooms, whilst not large had all the facilities needed. Beds were very comfortable. Overall staff were pretty good.

Beautiful hotel. Great location and friendly staff.
Wonderful pool and nice staff facilities.

- Great facilities - the in-hotel ski hire room, the ski in/out, the spa, the games room ... all really great.
- Afternoon tea laid on was lovely to come back to (even though we were B&B not half or full board).
- The staff were very friendly and lovely, keen to help you.
- Bedrooms were large (we had a family room that had a double room, a bathroom and a separate twin).
- The whole property was very clean, given how any people go through it this must be a tough job!

Quase tudo: o quarto era excelente, tudo era prático para esquiar: podia alugar-se material e comprar o ski pass no hotel. Instalações excelentes em geral e boa comida.

Organizzazione

Nothing

I rarely leave negative reviews, but my experience at Valtur Cervinia was extremely disappointing and far from what you would expect at this price point.

We paid around €820 per night for the room, which sets very high expectations — unfortunately, the reality did not match at all. The overall service felt disorganized and inattentive, and several issues we raised during our stay were not properly addressed despite multiple complaints (see pics)
We also heard during night lots of noises during night (midnight/one clock) coming from upstairs. My wife also registered it cause she got up cause noises

What made the experience even worse was the parking situation. We had asked day prior the check out to meet hotel manager but day of check in it seems he was not available. Personel at reception anyway indeed than excuse themself at name of hotel for NOT pleasant experience was thinking good also to also charge the planned rate for parking, with no flexibility or goodwill gesture from the hotel. This felt unreasonable and frankly unacceptable given the circumstances. It showed poor attitude and complete lack of interest for guest perspective and bad experience
100 meant nothing to me but a lot symbolically if they did. Very very bad

At this level of pricing, guests expect professionalism, responsiveness, and a certain level of care — none of which we experienced. Overall, very poor value for money and a frustrating stay.

I would not recommend this hotel, especially considering the many better options available in Cervinia. Pics for your review

We had absolutely amazing week in Cervinia, weather was so nice most of the week with sun and blue sky we lost only 1.5 days due to high winds but there is plenty activities when no skiing in town. Resort is so relaxing with staff so kind helpful and smiling. Food quality is out of this world seriously delicious and waiters so patient while we were deciding what to have , special mention to Pasquale in pizza restaurant who helped us to choose nice main courses.Room was clean quiet and generally resort facilities like pool and ski storage room were convenient. We loved skiing in Italy and in Switzerland when Zermatt link was opened which was gem 💎 for us so we had mix of skiing routes to choose from. It was unforgettable holiday for us ! Thank

Good choice of restaurants and a good bar