Valtur Cervinia Cristallo Ski Resort

5 stars Hotel only in the price, rest of organization is very disaster.
Hotel is ok, but below same of point that disappointed me and my Family.
room is to cold, only couple of hours the heater is working, we ask and reception tell us, we cannot do nothing, if you want, we give you electric heater.......not for 5 stars
pool very cold, not the water, the ambient, same problem and me and my Family we run a way because my kids are feeling to cold, not for 5 stars.
guest relation, when we arrive, they are explain all the facility but forget that we have Family room and we have the SPA included, discover by lucky after 4 days, but ho is training this staff? not for 5 stars.
experience desk, I want to buy go and back plan maison plateau rosa, I ask if the Mattheron cabin are closed to the arrive of PR , she told me I don't know I am never go there, but ho is training this staff? she is working in experience desk need to be informed to all the question form customers, not for 5 stars.
Me and my Family we coming back at 11.00 PM , I have parking ticket reserve for all the days, I live the car in front of entrance and I give the key to reception, in this moment was present 3 person, lobby was almost empty, this 3 person talking about his life, I ask this is the key of my car thank you for parking , all the person looking to me like if I ask something crazy, answer we cannot park your car please park yourself.....what???? 5 stars hotel???? the management they don't know what the real hospitality for 5 stars is ...
food not for 5 stars, plus room service 15-euro extra charge for room delivery, 15 euro even not in 7 stars there are charge this.... unbelievable

I stop here but are more story eventually......what I can say we will never come back.

Very small rooms, hotel is obviously overcrowded. Always have to queue- starting from waiting for check in, always queue for shuttle bus or queue to get your omelette for breakfast. To get to SPA area you have to book time slot in advance, and after 1hr they’ll ask you to leave..

Hotel ma skomplikowany uklad w srodku - nie mozna po prostu wjechac windami z poziomu recepcji na swoje pietro. Ma nieoczywisty uklad klatek schodowych, na ktorych bardzo wieje - co nie jest do konca dobre, kiedy idziesz w szlafroku do spa czy na basen. Uwazam tez, ze wejscie do spa zlokalizowane obok recepcji i blisko wejscia do hotelu jest niefortunne. Kompleks saun jest bardzo przestronny i mozna sie zrelaksowac. Jednakze sama sucha sauna jest bardzo mala - ma rozmiar sauny domowej! A to jest najwazniejsza sauna dla osob uprawiajacych sport i do niej byla niestety caly czas kolejka. Na basenie bylo za zimne powietrze - woda nie byla ciepla, a z sufitu dmuchalo mocno zimne powietrze. Dlatego szybko wyszedlem z basenu, bo nie chcialem sie przeziebic.

The bad things: overheated and impossible to control the heat in bedrooms without opening window - lowest temp choice was 24 degrees. Very mean on the shuttle bus - ridiculous request for 10 Euros per person for lifts up and down very steep hill after 7pm. Also possible illegal, I understand, as you should have a licence to operate this service for payment in Italy. Spa booking was poor too - only one hour allowed and it was very hard to get a slot, so we were only able to use it once in four days. Check-in was slow, which was frustrating as we wanted to ski on our first afternoon. This was impossible in the end as the equipment hire shop was closed for two hours over lunchtime! Why?! Also the 'tapis roulant' lift which is supposed to take you up to the other lifts was broken most of the time we were there, so you have to either walk up the slope or wait a while for a shuttle bus. So it's not exactly 'ski out'. Bar was expensive too. Also beware that if you buy lift passes at the desk there is a surcharge. All in all rather disappointing for the price we paid.

The hotel buildings are far from the main restaurants and the SPA centre. The halls to the rooms are a little bit cold and it’s not comfortable for walking. Also, at the SPA centre you had limited time for one hour a day and would be good to have more free time. Moreover, all of the time you need to book in advance a place for the restaurant for the next day. The organisation of the restaurant could be improved and more warm and cooked food could be done at the place - not only pasta and omelets for breakfast but also pancakes, for instance.

Het hotel is net een doolhof, badkamer verschrikkelijk. Straal van douche belachelijk laag en cabine veel te klein

Zaskakująca i uciążliwa konieczność rezerwacji saun. Bardzo słaby wybór nart w hotelowej wypożyczalni, ograniczony tylko do jednej marki.

We visited 3 years ago and the food then was a much higher quality, so disappointed this time
Poor restocking of room eg water and vanity

Men with bathrobes and flipflops all around, in the bar, in the lobby, in open buffets, terrible sight. Never saw such a disturbing atmosphere in a ski resort. It was like a huge sauna

La temperatura della camera troppo alta e il letto più lungo richiesto ma nn disponibile