Holiday Inn Sunderland - City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (2389 reviews)
Keel Square , Sunderland , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
High parking costs
Inconsistent service

Categories

Cleanliness
8.54
Some guests noted cleanliness, but concerns about room conditions were raised.
Service
9.51
Frequent mentions of friendly and helpful staff.
Location
9.55
Many reviews highlight the excellent central location.
Room Quality
8.5
Comfortable rooms mentioned, but some notes on room view issues.
Amenities
9.03
Amenities generally appreciated, but breakfast service received criticism.
Value for Money
8.49
Mixed feelings, some found it too expensive for the service provided.
Food and Beverage
8.54
Breakfast was acceptable, but some guests felt it lacked variety.
Overall Experience
9.01
Overall enjoyable stay for many, despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:56

Property Description

City Centre Location with Stunning Views
Experience the vibrant city of Sunderland from the comfort of Holiday Inn Sunderland. Enjoy the convenience of being just 2.6 km away from Roker Beach and close to major attractions like Stadium of Light and Baltic Centre for Contemporary Art.

Modern Amenities and Services
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and room service. Stay active in our fitness centre and take advantage of our business centre and luggage storage facilities. Our multilingual staff is available 24/7 for your convenience.

Delicious Dining Options
Start your day with a delicious breakfast offering buffet, continental, and Full English/Irish options. Unwind at our on-site restaurant and bar while enjoying breathtaking city views.

Ready to experience Sunderland in style? Book your stay at Holiday Inn Sunderland - City Centre now.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 2389 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.01
D
Denise • family_with_children • gb
8
2026-03-14 • via Nuitee
V
Valerie • solo_traveller • gb
10
As a elderly person and on my own I have stayed a couple of yimes now and the main reason being I feel totally secure a
Pros:

Perfect location

2026-03-14 • via Nuitee
L
Laura • couple • gb
10
2026-03-14 • via Nuitee
I
Iain • couple • gb
10
Excellent location and comfortable room
Pros:

Excellent breakfast

2026-03-13 • via Nuitee
T
Tillie • couple • gb
8
2026-03-11 • via Nuitee
E
Edmonds • couple • gb
8
2026-03-11 • via Nuitee
N
Neil • solo_traveller • gb
9
2026-03-09 • via Nuitee
L
Lukasz • solo_traveller • gb
8
2026-03-09 • via Nuitee
A
Andreas • solo_traveller • de
10
Sehr gutes Hotel
Pros:

Typisches Englisches und Internationales Frühstück sehr gut...!!!

Cons:

Konnte mich mit dem Wlan nicht verbinden

2026-03-09 • via Nuitee
S
Sera • family_with_children • gb
10
2026-03-08 • via Nuitee
C
Claire • solo_traveller • ie
7
2026-03-08 • via Nuitee
C
claire • family_with_children • gb
10
Pros:

Close to facilities

2026-03-08 • via Nuitee
L
lily • couple • gb
10
2026-03-08 • via Nuitee
S
Shirley • couple • gb
8
Great by location for theatre, nice clean hotel
Pros:

Location very handy for the theatre. Nice bar area. Breakfast was good.

Cons:

Pricey bar food

2026-03-07 • via Nuitee
H
hannah • couple • gb
1
Cons:

i paid for a double room and got a twin room instead and they wouldn’t change it even tho i paid for it, then i left my watch in the room and someone stole it

2026-03-06 • via Nuitee
P
Peter • couple • gb
9
Excellent
Pros:

Clean

Cons:

Nothing

2026-03-06 • via Nuitee
L
Laura • extended_group • gb
10
Pros:

Efficient pleasant & helpful staff,very welcoming.

2026-03-06 • via Nuitee
M
Megan • couple • gb
8
Great stay
Pros:

Lovely new feeling hotel. Reasonable price.

Cons:

Lack of parking (or subsidised) is a let down

2026-03-05 • via Nuitee
S
stewart • family_with_children • gb
8
2026-03-04 • via Nuitee
P
Paolo Giuseppe • family_with_children • it
10
2026-03-04 • via Nuitee