Extended Stay America Premier Suites - Fredericksburg

Everything shady people

The customer service here was extremely disappointing. We were not allowed to ask housekeeping directly for fresh towels and instead had to bring dirty towels down to the front desk ourselves just to receive clean ones. That policy alone made no sense, especially when housekeeping staff was already on site.

To make matters worse, the hotel charged a $250 deposit and only refunded $165.01, keeping $84.99 without any legitimate explanation. The room was left clean upon checkout. I personally removed all trash and even placed used towels in the housekeeping bag to make things easier for staff.

There was absolutely no justification for withholding that money. Based on my experience, I would strongly recommend staying elsewhere. If this happened to me, it could easily happen to other guests as well.

Lack of breakfast choice

WiFi was down, the person above me was bouncing what sounded like a basketball until 1-2am!, the king size bed was not comfy like most hotels.

Staff was very rude! I would not stay here again.

Upon arrival I was asked to pay a 250 $ deposit on a 75$ room booking, which I thought was a lot and I have been staying in hotels consistently and have never had such a high deposit fee in even high end establishments before. It was not mentioned on booking.com and I asked why it was so high and asked to receive the managers contact information to request them to add that information on their booking.com listing. Furthermore I asked what if I can't pay that high of an amount and the receptionist explained I wouldn't be able to stay there. The receptionist took my interaction as personal and as me arguing with her when I simply was pointing out there needing to be a correction made on their listing (as it's misleading and fals advertisement) which turned into them refusing to check me in and calling the police as I refused to leave without being reimbursed for a service I didn't receive. It didn't need to end that way. I used to work in hospitality so I am well aware of who has control of the content being published and it's up to the establishment to add information about their establishment including rules, regulations and fees. Yet, they said it was booking.com that had control. Anyways, I believe it was divine intervention why I wasn't ment to stay here yet have never encountered such an experience before and would not suggest supporting this establishment as it was not handled with respect or professionalism.

The person above me sounded like an elephant walking till like 11 at night then again at 5 in the morning. Which the gym would’ve had at least some dumbbells for lifting!

They need better breakfast and more activities

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