Marriot Metropolitan Hotel

Hotels
7.5 (113 reviews)
Carrefour Saint Michelle, Terminus Douala , Douala , cm

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Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noisy air conditioning

Categories

Cleanliness
5.25
Several issues mentioned regarding cleanliness of sheets and towels.
Service
8.75
Staff showed good availability and friendliness despite language barriers.
Location
8.25
Generally good location, though neighborhood safety was a concern.
Room Quality
7.25
Big rooms and comfortable beds, but air conditioning noise noted.
Amenities
6.75
Some amenities, such as hot water, had issues; towels were missing.
Value for Money
8.25
Considered reasonable given the location and staff service.
Food and Beverage
7.75
No specific mentions of food; standard quality expected.
Overall Experience
7.75
Generally satisfied despite some concerns with amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:48

Property Description

Convenient Location
Situated just 1.6 miles from Douala International Airport and 1 mile from Douala Grand Mall, Marriot Metropolitan Hotel offers easy access to key destinations, making it an ideal choice for travelers.

Modern Amenities
From air-conditioned rooms with flat-screen TVs to a restaurant serving continental breakfast, guests at Marriot Metropolitan Hotel can enjoy a comfortable stay with essential amenities provided. The free WiFi, concierge service, and 24-hour front desk ensure convenience and satisfaction for all guests.

Business and Leisure Facilities
Whether you're traveling for work or leisure, the hotel caters to all needs with services like room service, currency exchange, and business facilities including fax and photocopying. After a busy day, unwind at the bar or terrace for a relaxing experience.

Book your stay at Marriot Metropolitan Hotel for a memorable and hassle-free experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DLA

Location

Guest Reviews

7.5
Based on 113 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.25
Room Quality: 7.25
Amenities: 6.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 7.75
B
Benoit Florent • solo_traveller • fr
5
passable
Cons:

J'ai des doutes sur la securite dans ce quartier. Il n'y pas assez d'eclairage dans la rue. Je n'ai pas aime le petit dejeuner. Le pain par exemple est de tres mauvaise qualite.

2026-01-31 • via Nuitee
S
Serge • couple • fr
7
Agréable séjour malgré le bruit autour
Pros:

La proximité avec l’aéroport
La propreté des chambres
Là navette aéroport

Cons:

Trop bruyant autour
Pas assez de choix au petit déjeuner

2026-01-27 • via Nuitee
A
Arnold • solo_traveller • at
9
2026-01-19 • via Nuitee
F
FamilyPlanetTour • couple • us
10
Pros:

Hotel had shuttle service from airport which was great for our arrival at 4 AM. Staff helpful and pleasant. Located very close to airport. Overall decent value.

2026-01-10 • via Nuitee
G
Goran Radisic • solo_traveller • rs
6
Pros:

Airport shuttle

Cons:

Okd furniture

2026-01-07 • via Nuitee
H
Henri Joel • solo_traveller • fr
3
Moyen
Pros:

Son emplacement

Cons:

Les informations communiquées

2025-12-20 • via Nuitee
P
Princely • couple • at
5
Pros:

Closeness to the airport, size of bed

Cons:

Very small room. Broken doors (balcony), breakfast took forever to make, not everything worked in the room

2025-12-17 • via Nuitee
M
Mudhara Lee • couple • gb
8
A difficult stay, made easier by the vigilant staff
Pros:

Staff went out of their way under difficult conditions. There had been riots within the city before our arrival.
Staff were very helpful. I take my hat off for the staff's resilience and they were they conducted themselves during this period.
Thank you guys!

Cons:

The airport shuttle did not come to he airport to pick us up as promised.
However security situation was volatile, so I can understand why staff could not risk it, because the taxi that we hired was attacked a few hundred yards from the hotel itself.
Really, the hotel had a challenging situation which was not of their making.
The next morning we did not have breakfast because kitchen staff did not come to work because of security.
once again staff showed determination by offering us food from a nearby restaurant.

2025-12-13 • via Nuitee
A
André • solo_traveller • fr
7
2025-10-14 • via Nuitee
P
Prudencia • couple • gb
7
2025-10-05 • via Nuitee
P
PEDRO • solo_traveller • us
9
great stay as always
Pros:

location and staff were pretty good

Cons:

nothing. i liked everything

2025-09-17 • via Nuitee
A
Amadou PK • couple • ch
8
2025-09-08 • via Nuitee
H
Hadj • extended_group • fr
5
2025-08-31 • via Nuitee
B
Besong • family_with_children • fr
7
Pros:

La disponibilité du personnel

2025-08-30 • via Nuitee
L
Leen • solo_traveller • be
7
2025-08-22 • via Nuitee
M
Maria Isabel Mangue • family_with_children • gq
4
Pros:

La verdad que nada

Cons:

El aire acondicionado hacía ruido durante toda la noche casi me lleve un susto pensando que alguien quería abrir la puerta del cuarto. Faltaban toallas, el agua caliente salía y de repente se ponía fría. Las sábanas dice mi hija y mi prima que olían mal.

2025-08-13 • via Nuitee
M
Mohammed Bilal • solo_traveller • in
10
2025-08-06 • via Nuitee
J
Jacqueline • solo_traveller • ie
9
2025-08-05 • via Nuitee
D
Derick Ndimnain • solo_traveller • cm
7
2025-08-02 • via Nuitee
D
Derick Ndimnain • couple • cm
7
2025-08-02 • via Nuitee