Novotel Puerto Montt

Hotels
•
Novotel
8.3 (3544 reviews)
Juan Soler Manfredini 81 Los Lagos , Puerto Montt , CL
+56 65 222 6200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
7.7
Some reviews pointed out the cleanliness issues, specifically with old furnishings and deteriorated areas.
Service
8.7
Standard quality for this hotel tier; some positive remarks about staff friendliness mixed with service delays at breakfast.
Location
9.2
Strong positive sentiment for the hotel's excellent location, particularly for shopping.
Room Quality
7.2
Older furnishings noted in several reviews, indicating a need for updates.
Amenities
8.7
Amenities like the buffet breakfast received positive feedback but some criticisms on restaurant choices.
Value for Money
8.5
Overall a good value, although currency exchange practices were criticized.
Food and Beverage
7.7
Mixed reviews about breakfast quality, especially mentioning old pastries.
Overall Experience
8.7
Guests enjoyed their stay overall despite some issues; the location and service contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:59

Property Description

Stunning 4-Star Hotel in Puerto Montt

Luxurious Accommodations: Novotel Puerto Montt offers a comfortable stay with a 24-hour front desk and free WiFi for guests to stay connected throughout their visit.

Delicious Buffet Breakfast: Start your day right with a delicious buffet breakfast available every morning at the hotel, ensuring you have the energy you need for a day of exploring.

Convenient Location: Situated near key attractions such as Pablo Fierro Museum and Lutheran Temple, Novotel Puerto Montt provides easy access to popular destinations, making it the ideal choice for your stay in Puerto Montt.

Book now to experience the perfect blend of luxury and convenience at Novotel Puerto Montt.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

When traveling with pets, please note that an extra charge of CLP 20.000 per pet, per stay applies.

The parking is located in Mall Paseo Costanera, the hours of operation are from 07:00hrs to 20:30hrs, outside these hours should contact the hotel reception.
In case of loss of parking ticket, the cost must be borne by the customer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 3544 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 8.7
M
Mangold • solo_traveller • ar
10
2026-10-17 • via Nuitee
M
Maria Eugenia • couple • ar
10
Volvería
Pros:

Que está en el shopping

2026-10-17 • via Nuitee
J
Julio Ricardo • couple • ar
7
Nada del otro mundo
Pros:

La habitación está bien, pero en la heladera de la habitación no dejan ni un agua

Cons:

Es un incordio. La recepción está en el piso11. La confitería no tiene nada para comer.

2026-10-16 • via Nuitee
C
Canci • solo_traveller • ar
9
2026-10-16 • via Nuitee
J
Jimenez Gomez • family_with_children • cl
10
Pros:

Desayuno excelente.
Y la ubicación

Cons:

Restaurante poco variado

2026-10-16 • via Nuitee
W
William • extended_group • br
7
estadia curta dentro das espectativas
Pros:

café da manhã bom, conforto do quarto bom, chuveiro bom, limpeza boa, localização boa

Cons:

faltaram copos de vinho no bar

2026-10-15 • via Nuitee
E
Emanuel Alejandro • family_with_children • ar
10
2026-10-14 • via Nuitee
J
Javier • couple • ar
4
Un par de días en Montt
Pros:

La ubicación excelente. Las vistas.

Cons:

El desayuno variado, pero de calidad relativamente pobre. El servicio de restaurant, muy limitado, escaso y de baja calidad. Para estacionar, mejor llegar con tiempo, es bastante complicado, es en el 2do subsuelo del mall, y si hay gente en el shopping es harto difícil. Las habitaciones con bastante olor a humedad que proviene de las alfombras.

2026-10-14 • via Nuitee
M
Moldes • couple • ar
10
excelente estadia
Pros:

todo me pareció excelente

Cons:

no tengo nada que objetar

2026-10-13 • via Nuitee
M
Melisa • family_with_children • ar
9
2026-10-13 • via Nuitee
V
veronica • family_with_children • ar
9
placer compras y descanso
Pros:

balcon de la habitacion y confort , limpieza y servicio de los empleados

Cons:

me dio la sensacion con otras estadias que bajo el nivel y calidad del desayuno , habia mucha gente alojada y no reponian los faltantes

2026-10-13 • via Nuitee
M
Matias Badia • couple • ar
7
Pros:

Ubicación

Cons:

Hay cosas de mantenimiento que podrían estar mejor

2026-10-13 • via Nuitee
D
Daniela • couple • ar
8
Para ir de compras
Pros:

Es cómodo y si vas de compras está muy bien ubicado e incluye el parking dentro del shopping

Cons:

La cena del restaurante es muy limitada y no de muy buena calidad.

2026-10-12 • via Nuitee
M
MARLI CORTEZ DA • solo_traveller • br
9
Fila para conseguir mesas para o café da manhã.
Pros:

Gostei da cama, da localização e dos funcionários.

Cons:

Café da manhã. Tinha poucas mesas disponíveis.

2026-10-12 • via Nuitee
G
Geronimo • couple • ar
7
Buen lugar para dormir cerca del mall
Pros:

La ubicación

Cons:

La comida del restaurante mala , mucha espera
El desayuno malo
Una sola persona para atender todas las mesas

2026-10-11 • via Nuitee
H
Herrera • solo_traveller • cl
9
Pros:

La habitacion, maravillosa vista

Cons:

Nada todo perfecto

2026-10-10 • via Nuitee
P
Pablo • family_with_children • cl
8
Excelente habitación, pésima experiencia del restaurante para cenar
Pros:

La habitación en general muy cómoda

Cons:

El restaurant, el formato que tienen en la cena no es cómodo, ya que por un lado la atención hace lo que puede, pero al ser una especie de kiosco con venta de platos, se hacen filas y no está bien abastecido, terminamos cenando en un restaurante cercano, teniendo que salir de noche caminando con lluvia y frío ya que no era para taxi por lo cerca y lejos para caminar con frío y lluvia con Niño y adulto mayor

2026-10-10 • via Nuitee
M
Mjg • solo_traveller • ar
10
Hermoso hotel
Pros:

Todo

Cons:

El desayuno porq no te traían rápido lo q faltaba

2026-10-09 • via Nuitee
C
Carlos • couple • cl
8
Pros:

Muy buen desayuno, muy buena ubicación del hotel en relación a la ubicación en la ciudad.

Cons:

No me gusto la vista de la habitación, a pesar de pagar el valor más alto y tener balcón, las habitaciones de las esquinas no tienen la mejor vista al mar.
Deberían tener estacionamientos reservados para los pasajeros del hotel, al menor un mínimo.

2026-10-09 • via Nuitee
A
Asmar • couple • ar
9
2026-10-09 • via Nuitee