Novotel Puerto Montt

Hotels
•
Novotel
8.3 (3544 reviews)
Juan Soler Manfredini 81 Los Lagos , Puerto Montt , cl
+56 65 222 6200

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
7.7
Some reviews pointed out the cleanliness issues, specifically with old furnishings and deteriorated areas.
Service
8.7
Standard quality for this hotel tier; some positive remarks about staff friendliness mixed with service delays at breakfast.
Location
9.2
Strong positive sentiment for the hotel's excellent location, particularly for shopping.
Room Quality
7.2
Older furnishings noted in several reviews, indicating a need for updates.
Amenities
8.7
Amenities like the buffet breakfast received positive feedback but some criticisms on restaurant choices.
Value for Money
8.5
Overall a good value, although currency exchange practices were criticized.
Food and Beverage
7.7
Mixed reviews about breakfast quality, especially mentioning old pastries.
Overall Experience
8.7
Guests enjoyed their stay overall despite some issues; the location and service contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:59

Property Description

Stunning 4-Star Hotel in Puerto Montt

Luxurious Accommodations: Novotel Puerto Montt offers a comfortable stay with a 24-hour front desk and free WiFi for guests to stay connected throughout their visit.

Delicious Buffet Breakfast: Start your day right with a delicious buffet breakfast available every morning at the hotel, ensuring you have the energy you need for a day of exploring.

Convenient Location: Situated near key attractions such as Pablo Fierro Museum and Lutheran Temple, Novotel Puerto Montt provides easy access to popular destinations, making it the ideal choice for your stay in Puerto Montt.

Book now to experience the perfect blend of luxury and convenience at Novotel Puerto Montt.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

When traveling with pets, please note that an extra charge of CLP 20.000 per pet, per stay applies.

The parking is located in Mall Paseo Costanera, the hours of operation are from 07:00hrs to 20:30hrs, outside these hours should contact the hotel reception.
In case of loss of parking ticket, the cost must be borne by the customer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 3544 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 8.7
J
JULIE FIONA • family_with_children • ar
9
2026-09-11 • via Nuitee
R
Renato • solo_traveller • cl
8
En general muy bien
Pros:

La vista de la habitación y la ubicación del hotel

Cons:

Las camas no son de 2 plazas

2026-09-11 • via Nuitee
S
Sandra • solo_traveller • cl
8
Pros:

Instalaciones nuevas

2026-09-11 • via Nuitee
C
Carla • family_with_children • cl
10
Maravillosa y cómod estadía
Pros:

La comodidad, ubicacion y desayuno espléndido

Cons:

Nada

2026-09-11 • via Nuitee
D
De Poi • family_with_children • ar
10
2026-09-11 • via Nuitee
J
Juergen Georg • solo_traveller • de
9
2026-09-10 • via Nuitee
E
Eduardo Javier • family_with_children • es
9
Fantástico hotel moderno y buen servicio
Pros:

Habitaciones confortables, buenas vistas, buen servicio, buena ubicación, hotel moderno y de alta calidad

Cons:

Que no tuviera opicón de restauración, tuvimos que ir a cenar fuera del hotel. El agua hay que ir a buscarla en una jarra al pasillo, un hotel de éste nivel debería proporcionar unas botellas de cortesia

2026-09-10 • via Nuitee
M
Marcos • solo_traveller • cl
10
2026-09-10 • via Nuitee
M
Marco • solo_traveller • cl
10
Fenomenal, seguro Volveré
Pros:

Todo, la habitación, el desayuno

2026-09-10 • via Nuitee
R
rbecerrao • solo_traveller • cl
7
podria mejorar
Pros:

ubicacion, habitacion y vistas

Cons:

mala experiencia en estacionamiento. y el recepcionista no ayuda ni se hace cargo. solo indica que el estacionamiento no es del hotel. el desayuno es pesimo. pan envasado, bolleria añeja. solo jugos embotellados, poca variadad.

2026-09-10 • via Nuitee
I
ignacio • solo_traveller • cl
9
2026-09-09 • via Nuitee
S
Sebastian • couple • ar
10
2026-09-08 • via Nuitee
C
Claudia Mariel • couple • ar
9
2026-09-08 • via Nuitee
S
Silvio Di Pasqua • couple • ar
10
Pros:

La ubicacion

2026-09-08 • via Nuitee
A
Adriana • family_with_children • ar
10
2026-09-07 • via Nuitee
D
Daniel • couple • cl
6
Pros:

Ubicación, tamaño habitaciones

Cons:

Instalaciones del baño no estaban bien (cortina de baño parecía vieja y tenía malo el pestillo)

2026-09-07 • via Nuitee
M
MONICA GRACIELA • couple • ar
8
Muy buena propiedad en líneas generales muy acorde a lo esperado !!
Pros:

Ubicación y comodidad

Cons:

No tiene gym ni spa habilitado

2026-09-07 • via Nuitee
J
Josefa Thiare • family_with_children • cl
10
Excelente opción!
Pros:

La cercanía con el centro de Puerto Montt. El sector es bastante bueno para recorrer a pie.
Excelente opción para venir en familia con niños.
Desayuno maravilloso!!!

Cons:

Nada, todo excelente

2026-09-06 • via Nuitee
J
Josefa Thiare • couple • cl
10
2026-09-06 • via Nuitee
M
Mireia • couple • cl
10
2026-09-06 • via Nuitee