Novotel Puerto Montt

Hotels
•
Novotel
8.3 (3544 reviews)
Juan Soler Manfredini 81 Los Lagos , Puerto Montt , cl
+56 65 222 6200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
7.7
Some reviews pointed out the cleanliness issues, specifically with old furnishings and deteriorated areas.
Service
8.7
Standard quality for this hotel tier; some positive remarks about staff friendliness mixed with service delays at breakfast.
Location
9.2
Strong positive sentiment for the hotel's excellent location, particularly for shopping.
Room Quality
7.2
Older furnishings noted in several reviews, indicating a need for updates.
Amenities
8.7
Amenities like the buffet breakfast received positive feedback but some criticisms on restaurant choices.
Value for Money
8.5
Overall a good value, although currency exchange practices were criticized.
Food and Beverage
7.7
Mixed reviews about breakfast quality, especially mentioning old pastries.
Overall Experience
8.7
Guests enjoyed their stay overall despite some issues; the location and service contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:59

Property Description

Stunning 4-Star Hotel in Puerto Montt

Luxurious Accommodations: Novotel Puerto Montt offers a comfortable stay with a 24-hour front desk and free WiFi for guests to stay connected throughout their visit.

Delicious Buffet Breakfast: Start your day right with a delicious buffet breakfast available every morning at the hotel, ensuring you have the energy you need for a day of exploring.

Convenient Location: Situated near key attractions such as Pablo Fierro Museum and Lutheran Temple, Novotel Puerto Montt provides easy access to popular destinations, making it the ideal choice for your stay in Puerto Montt.

Book now to experience the perfect blend of luxury and convenience at Novotel Puerto Montt.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

When traveling with pets, please note that an extra charge of CLP 20.000 per pet, per stay applies.

The parking is located in Mall Paseo Costanera, the hours of operation are from 07:00hrs to 20:30hrs, outside these hours should contact the hotel reception.
In case of loss of parking ticket, the cost must be borne by the customer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 3544 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 8.7
P
Paine Naiquen • couple • ar
10
2026-08-08 • via Nuitee
R
Rudolf Peter • solo_traveller • br
8
2026-08-08 • via Nuitee
P
Paulina • solo_traveller • cl
10
Pros:

Atencion recepcion y calidad de las habitaciones

2026-08-07 • via Nuitee
S
Silvana • solo_traveller • br
10
Pros:

O hotel é otimo! Localizao otima, limpeza impecável, cafe da manha incrivel! As camas sao as mehores que ja dormi em hospedagens! E a vista é a melhor parte de tudo!! So tenho elogios!!

2026-08-06 • via Nuitee
P
Palacios • solo_traveller • ar
8
2026-08-05 • via Nuitee
P
Paulina • solo_traveller • cl
10
Pros:

La atencion de recepcion y calidad de las habitaciones

Cons:

El desayuno..el café (en grano) estaba mal preparado..con mucho grumo (arenilla)... Es primera y unica vez que me pasa, ya que en otras oportunidades ninguna observacion

2026-08-05 • via Nuitee
M
Manuel • extended_group • cl
9
Muy comoda
Pros:

La ubicación muy buena, ya sea la estadía por trabajo o vacaciones

Cons:

El desayuno sería bueno tener una mayor variedad cuando uno se hospeda por más de tres días

2026-08-04 • via Nuitee
M
Maria celeste • couple • ar
7
Buena vista y ubicación
Pros:

La ubicación

Cons:

Poca iluminación en la habitación
No tiene closet
El hotel debería dejar estacionamiento solo exclusivo para huéspedes del hotel
Ya que llegamos y estuvimos más de hora para encontrar lugar
Y debería poner gorras de baño u otros artículos para ser cuatro estrellas le falta un montón

2026-08-04 • via Nuitee
J
José Antonio • solo_traveller • cl
8
AGRADABLE
Pros:

El desayuno bastante bien, las habitaciones sin problemas.

Cons:

No me gustó que al cenar y consultar a quien atiende si podian agregar la alimentación a la factura nos dijeron que si, pagamos, luego dijeron que como habíamos pagado en la cafetería no podían incluirlo en la factura. Falta mayor claridad en eso.

2026-08-04 • via Nuitee
F
Francisco • couple • cl
10
2026-08-04 • via Nuitee
H
haro • family_with_children • cl
10
buen acceso
2026-08-04 • via Nuitee
B
Beroisa • solo_traveller • cl
10
2026-08-04 • via Nuitee
J
Jorquera González • solo_traveller • cl
9
Fantástico!!!
Pros:

Todo

Cons:

Nada

2026-08-03 • via Nuitee
M
Maria Azul • family_with_children • ar
9
Perfecto siempre volvemos
Pros:

Estuvo muy bien,lamento que mi nieta olvidó una muñeca y nadie la
Encontró , ella
La
Olvido en la cama .

2026-08-03 • via Nuitee
M
marian cáceres sch • solo_traveller • cl
7
Pros:

La vista hermosa del mar!

Cons:

Los huevos estaba pasados, con mal olor!

2026-08-02 • via Nuitee
M
Maritza • couple • cl
10
Habitaciones cómodas y bella vista.
Pros:

Las habitaciones eran muy cómodas, espaciosas, hermosa vista, desayuno exquisito, lo mejor la amabilidad de las personas que trabajan ahí, llegamos pasadas las 01:00 am y no tuvieron problemas en abrir el estacionamiento y recibirnos.

Cons:

La puerta de acceso desde el estacionamiento del -1 funciona mal, solo eso.

2026-07-25 • via Nuitee
G
Gomez • solo_traveller • cl
9
2026-07-25 • via Nuitee
V
Vanessa • solo_traveller • cl
7
Pros:

La. Comodidad de las camas

Cons:

El precio en relación ala calidad

2026-07-24 • via Nuitee
L
Leonardo Gustavo • solo_traveller • ar
9
Pros:

Ubicación

2026-07-24 • via Nuitee
D
Díaz Márquez • solo_traveller • cl
8
Pros:

Las habitaciones eran muy cómodas

Cons:

La persona que te recibe en la portería (18.07.26) 15hrs aprox. fue despectivo y desagradable

2026-07-23 • via Nuitee