BlackBrick Sandton Two

Horrible experience. Got booked into a room that was not well maintained, had stains and not properly cleaned we wanted to check out literally an hour after checking in and we were told that they will move us to a better room which it was. However, upon moving we forgot our crossbody bag in the other apartment and no one was checking into that apartment but still we only got a knock from one of the housekeeping ladies at past 7pm literally 5 hours later after moving, that we left the bag in the other room. The bag had cash and was in short of R500, till this day they are still “investigating”.


Make sure you take care of your belongings when you go there!

a quieter location away from lifts and restaurant entry/exit would have been better. 2 bed unit not described correctly on booking.com - they are two bed/1 bath not 2 bed/2 bath as described, but resolved quickly with swap to 2 rooms

The list is too long to put into words. I got a room that was the opposite of what was advertised, I even felt scared in that unit. But the front desk lady managed to move us to another unit. It was still not what I saw on Bookings.com but better than the first unit.
Towels are worn out, thin and dull. The duvet was so scratchy, each time you turn it makes a noise. No interior decor, there’s a little kitchen with the basics, white bed, two white pillows, a table and couch with a TV. It was uncomfortable and so disappointing.

The walls seem too be too thin i could hear my neighbour turning on the water to shower.

Neighbours where noisy and did not respect other people

My room window had no handles had to call the handy man to come close it 😩

I was first given a room on the 7th floor that the door didn't lock properly. I asked to move rooms which was granted. I had to wait 40minutes to get an iron in the morning which made me late for my meeting. When housekeeping was done cleaning on the first day they didn't leave a clean towel.

The building was very institutional, walking to the room felt like going through a prison. The room was fine, but there was no décor (pictures) on the walls, making it feel very sparse and basic. We kept having to ask for enough towels, every day we would come back to find one towel on the bed when there were two of us staying there. The cleaning staff were particularly unfriendly, but the reception staff were lovely and efficient.

the service was bad, i had to request for towels every day, and they were not friendly

Poderia ter mais toalhas.

Повелась на хорошие отзывы и пожалела 😭
Я выбирала номер 38м2. Нас заселили в комнату 3х4м (с большой лоджией с голубиным пометом). На вопрос «но я же бронировала апартаменты больше» просто хлопали глазами и говорили «все забронировано, ничем не можем помочь 👁️👄👁️». Переселяться в другой отель уже не было сил.
Дали один ключ-карту и одно полотенце на двоих. Вторую карту принесли вечером, полотенца только на следующий день.
Постельное в пятнах. Полотенца с запахом.
В номере был запах сигарет.

The service, reception, 2 hours for getting the towels for the guests and 3 hours later never got the hairdryer because they gave it to someone else in between

Nous avons du demander à plusieurs reprises de nous fournir des essuies.
On devait attendre que les précédents soit propres.