Hakone Kowakien Hotel

Hotels
8.8 (741 reviews)
Ninotaira 1297 , Hakone , jp

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Exceptional service
Great location
Variety in amenities
Delicious food
Cons:
Minor service issues with new staff
Parking guidance lacking

Categories

Cleanliness
8.58
Many guests praised the cleanliness of the facilities.
Service
9.05
Exceptional service from the staff, although there were minor issues with a new staff member.
Location
8.89
The hotel is well-located for exploring Hakone, with a beautiful surrounding.
Room Quality
8.54
Rooms were spacious and comfortable.
Amenities
8.87
Great amenities including onsen baths and activities for families.
Value for Money
8.53
Good value considering the facilities and services offered.
Food and Beverage
9.08
Highly rated buffet breakfast and dining options.
Overall Experience
8.85
A very good overall experience highlighted by various positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:08

Property Description

Luxurious Accommodation with Stunning Views

Nestled in Hakone, just 8.6 km from Hakone-Yumoto Station, Hakone Kowakien Hotel offers a perfect blend of luxury and comfort. Enjoy a refreshing dip in the seasonal outdoor swimming pool or unwind in the hot spring bath. Indulge in delicious meals at the on-site restaurant and sip your favorite drink at the bar.

Relaxation and Wellness Amenities

Rejuvenate your senses at the sauna or take a leisurely stroll in the beautiful garden. The shared lounge is perfect for mingling with other guests or simply relaxing with a book. The multilingual staff at the reception ensures a seamless experience for guests from around the globe.

Explore Nearby Attractions

Conveniently located, the hotel is close to Shuzen-ji Temple and Fuji-Q Highland, promising exciting day trips. With Oshima Airport just 83 km away, your getaway at Hakone Kowakien Hotel awaits!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 741 reviews
Cleanliness: 8.58
Service: 9.05
Location: 8.89
Room Quality: 8.54
Amenities: 8.87
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 8.85
C
claudia • solo_traveller • cl
8
In lugar agradable y bien ubicado
Pros:

Un lugar muy bonito en medio de la naturaleza

Cons:

Que resultó un hotel más bien familiar , y yo viajaba sola , el hecho que hubiesen muchas familias y niños colapsaba los horarios de comer , eso no me lo
Esperaba

2026-04-17 • via Nuitee
J
JAQUELINE • extended_group • br
10
Excepcional
Pros:

Experiência Onsen excelente

Cons:

Staff poderia falar melhor inglês

2026-04-16 • via Nuitee
W
WANKUO • family_with_children • jp
8
2026-04-15 • via Nuitee
W
WANKUO • couple • jp
8
2026-04-15 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Nice onsen facilities, drink as much as you can in 90 mins at dinner

Cons:

Buffet a little bland

2026-04-14 • via Nuitee
S
Sergio Alejandro • solo_traveller • co
10
Pros:

Everything

Cons:

There was a smell in the corridor but I think it was related to the closeness to the Ryokan

2026-04-14 • via Nuitee
K
Kathee • extended_group • nz
8
2026-04-14 • via Nuitee
A
Annika • family_with_children • ee
9
Lovely stay in Hakone
Pros:

Hakone Kowakien Hotel is a nice and modern hotel that is very easily reachable from the station by bus, with the bus stop conveniently located just in front of the hotel. Check-in was smooth, and the staff were welcoming and friendly throughout our stay. Our room was a bit small, but it was very clean and well-maintained. The beds were comfortable, and the Wi-Fi was reliable, which made our stay even more enjoyable.
We especially appreciated the public onsen bath in the hotel, which was a great way to relax. Another highlight was the water park included in the hotel price, located in the neighboring hotel. Both breakfast and dinner were very tasty, offering a wide choice of delicious dishes and drinks to suit different preferences.
Overall, I would recommend this hotel for a short stay in Hakone.

2026-04-14 • via Nuitee
R
reuven • extended_group • il
9
2026-04-12 • via Nuitee
I
ituo • family_with_children • jp
9
GOOD
Pros:

①朝食、夕食ともに充実（特に素材の鮮度が良かった）
②入浴施設（特にサウナルームが清潔で快適）
➂フロントコンシェルジェ（男性）の対応力に驚き（立ち居振る舞い、お客の目線に合った対応）

Cons:

◎電話対応に不満
　初めて強羅駅からシャトルバスを利用、待機場所の案内を4番と伝えて欲しかった。２便見送り
　最終４時４０分発に乗車したため、温泉を堪能できず夕食を摂ることになったことが残念でした。

2026-04-10 • via Nuitee
Y
Yvonne • couple • us
10
Would stay at this venue again
Pros:

I liked just about everything. The breakfast buffet had an amazing variety of foods which simply amazed us.

Cons:

We don’t enjoy the dinner buffet

2026-04-10 • via Nuitee
J
Jaeouk • family_with_children • kr
4
2026-04-04 • via Nuitee
H
HIROTADA • family_with_children • jp
8
2026-04-03 • via Nuitee
D
Dharam • extended_group • gb
10
2026-03-30 • via Nuitee
Y
Yuriko • couple • jp
8
Pros:

大浴場やサウナが良かったし部屋の思ったより広かった。

Cons:

チェックイン時にこちらの手違いで夕食をとってていなかったのでフロントで確認したら、席は空いているので部屋の番号を伝えれば入れますと言われたのにも関わらず、実際に行くとダメですと言われてフロントへ行ってくださいと言われ、もう一度フロントに行って確認したところ、ちゃんと予約が入っていてもう一度戻って伝えたら、よく確認もせず、予約は入っていないのでフロントへともう一度行くように促されたので、何度も部屋の番号を伝えてたら最終的に予約は入っており入れました。フロントは4階、レストランは1階で確認もせずに何度もフロントへ行くよに促されて不愉快でした！
レストランの受付以外のスタッフの方は丁寧で感じも良かったです！

2026-03-28 • via Nuitee
S
Sarah • extended_group • gb
10
Beautiful spa hotel, highly recommend
Pros:

Peaceful very friendly staff

Cons:

Nothing

2026-03-20 • via Nuitee
N
naoki • couple • jp
7
Pros:

スーツケース壊れてドライバー借りに行ったら
いろんなサイズの入ったのを貸してくれた
対応よかった
お酒いろんなの飲めて嬉しかった

Cons:

イルミネーションは大したこと無かった

2026-03-18 • via Nuitee
A
Aleix • couple • es
7
Un hotel més apte per famílies que per parelles
Pros:

El que més m'ha agradat ha estat el fet que era un lloc privilegiat en la natura i que hi havia un molt bon servei d'onsen privat, amb diverses sales privades per banyar-te. L'habitació també estava molt bé i amb molt bon servei

Cons:

Primer de tot nosaltres no ens esperàvem que fos un hotel tan preparat per famílies i això si que no va tant amb l'hotel com amb nosaltres, que no estavem en aquest mood.
Per altra banda, el check-in i el check out es fa a través de pantalles que més que facilitar l'entrada, l'acaben ralentint. Molt més fàcil amb una persona humana, ja que al final, en el nostre check-out vam haver de recórrer a ella per acabar de completar-ho.
Per últim, l'esmorzar hauríem agraït una mica més de varietat en les opcions de western breakfast.

2026-03-16 • via Nuitee
F
Futoshi　 • couple • jp
9
2026-03-15 • via Nuitee
H
hiroyuki • couple • jp
10
また行ってみたい！知人や家族にもお勧めします。
Pros:

チェックイン時のドアマン（タイの方）の対応がとても暖かく良い印象を受けて、このホテルはいい感じだと思いました。その他、他のスタッフの方々皆さんにとても良い対応をして頂きました。大浴場、食事も大満足でした。

Cons:

特にはありませんが、車で行きましたがホテルの入り口が分かりにくて少し迷いましたが、次は大丈夫です。

2026-03-13 • via Nuitee