Aloft Playa del Carmen

Hotels
•
Aloft
8.7 (1635 reviews)
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Comfortable Rooms
Nice Amenities
Cons:
Slow Service
Maintenance Issues
Breakfast Quality

Categories

Cleanliness
8.19
Guests noted cleanliness but highlighted dust in hallways and minor issues in facilities.
Service
9.06
Generally friendly staff but several reviews mention slow response times to issues.
Location
8.7
Good access to tourist areas, but some reviews suggest it's not the best location.
Room Quality
8.65
Rooms are clean and comfortable, with some noise issues noted.
Amenities
8.88
Great rooftop pool and nice facilities, although some minor issues with maintenance.
Value for Money
8.84
Many guests feel they received good value given the pricing.
Food and Beverage
8.39
Breakfast options were criticized, but some enjoyed the quality of the food offerings.
Overall Experience
8.86
Overall, guests had a good stay with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:49

Property Description

Modern Accommodations and Convenient Amenities
Aloft Playa del Carmen boasts air-conditioned rooms with a flat-screen TV, safety deposit box, and balcony options with city views. Some rooms even offer kitchenettes. The property features an outdoor pool, fitness center, restaurant, and terrace, ensuring a comfortable stay for guests.

Entertainment and Business Options
Guests can unwind by playing billiards, utilizing the business center, or enjoying free WiFi throughout the hotel. The multilingual staff at the 24-hour front desk are always ready to assist, making customer service a top priority.

Ideal Location and Nearby Attractions
Conveniently situated near Playa del Carmen Beach and Playacar Beach, Aloft Playa del Carmen offers easy access to popular attractions and the ADO International Bus Station. Book your stay now and experience the best of Playa del Carmen!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1635 reviews
Cleanliness: 8.19
Service: 9.06
Location: 8.7
Room Quality: 8.65
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
O
Oriya • couple • il
10
היה מעולה לגמרי נחזור שוב
Pros:

אהבנו הכל!! פעם שנייה בטיול שחזרנו לשם. מקום מאובטח ומרגיש בטוח צריך צמידים על היד כדי להיכנס, ממש באזור מרכזי ליד השדרה הכל מרחק הליכה, שירות טוב, יש בריכות למעלה ומקומות שיזוף/לשבת, חדר אוכל שבבוקר אחלה ארוחה ובמהלך היום הופך למסעדה במידה ואתם רעבים, יש חנייה שאנחנו לא משלמים עליה!!, חדר יפה, אנשים נעימים וניקיון יומ-יומי.

Cons:

המים לא היו חמים, אבל גם לא קרים.. פשוט נעימים/קרירים ולא יותר מזה- בהתאם לתמורה בדברים אחרים שקיבלנו זה היה בסדר גמור, חזרנו לשם גם פעם שניה כי הכל שם פשוט טוב.

2026-03-14 • via Nuitee
C
Calypso • couple • fr
10
Pros:

Chambre spacieuse et propre. Terrasse rooftop très bien aménagé, personnel souriant et accueillant

2026-03-11 • via Nuitee
D
Dounia • solo_traveller • fr
9
2026-03-10 • via Nuitee
M
Meron • extended_group • ca
10
Lovely staff, great value & unforgettable experience overall thanks to the Aloft team!
Pros:

I will share a full in-depth review as this was my first time staying in Mexico, and Playa Del Carmen. The staff who initially served us set the tone for our 10-day stay...special recognition to Ronni!

Prior to arriving, we contacted the hotel on the booking site and through email to request if we could have an early check in upon arrival, to which the hotel did mention in their email response that accommodations would be subject to availability. When we arrived at the hotel we were greeted by Ronni who was very pleasant to speak to; and despite him bringing up that he didn't speak the best English (which isn't required as I truly should've prepared more myself and learned core Spanish ahah), he was quite kind and thorough within ensuring we had all that we needed for us to enjoy our time prior to checking into our rooms.

We were not able to check into our rooms right away, so Ronni assisted us by offering to securely label & lock our luggage away near front desk, and also kindly escorted us to access to the hotel roof/pool area(s) to rest and lounge while we waited for our rooms.

The rooms themselves were spacious and well suited for the 4 guests in our party (2 queen beds). Room design was lovely equipped with a Marshell speaker (which we didn't use but honestly was so clutch to have onsite), as well as a good sized lounging couch piece which we used to rest our luggage open for the trip.

The hotel rooftop space was one of the best highlight of the trip as we spent a good bit of our days enjoying what the space offered: two large pools with surrounded by plenty of lounging chairs and beds, a rooftop bar, in addition to cleverly placed conversation pits nested inside the primary pool's edge (a great spot to sit with friends in the day or during their evening parties which they offer Saturdays & specific holidays/events).

Another highlight for this hotel was its proximity to the nearest supermarket....

Cons:

One item I'd say is that our hotel bathroom's door was not properly functionally through our stay.

We did receive quick assistance by front desk within them calling someone to come fix it (which was good to have), however the results didn't last to long after as it malfunctioned again leaving us unable to properly allow the door to slide fully close. Overall still a good stay

2026-03-09 • via Nuitee
C
Christian • extended_group • fr
8
Pros:

Hôtel moderne et propre. Les piscines en rooftop fait le boulot même si elle ne sont pas énormes (il y en 2). Un bar est disponible, ce qui est plaisant.
Un parking disponible pour se garer est un réel plus si vous avez loué une voiture.
L'emplacement est idéal, avec même un supermarché à son pied et un chachalacos.

Cons:

Un peu de marche pour arriver jusqu'au boîte de nuit, c'est tout ( un bon 20 min).
J'y reviendrai avec plaisir.
Ah , et petit déjeuner un peu léger, je trouve. Peut mieux faire.

2026-03-09 • via Nuitee
J
Joshua • couple • cr
10
2026-03-08 • via Nuitee
S
Sree74 • family_with_children • us
10
Pros:

Clean, newer property, excellent bedding.

Cons:

Would prefer better shower pressure although not bad.

2026-03-08 • via Nuitee
G
Gianluca • family_with_children • it
9
2026-03-07 • via Nuitee
G
Gontier • couple • ca
9
Excellent
Pros:

Excellent

Cons:

Le leu et la vue

2026-03-06 • via Nuitee
T
Tamara • couple • at
10
Wunderschönes Hotel
Pros:

Schönes Stadthotel, sehr sauber und gemütlich mit großen Zimmern. Das Pool am Dach mit dem Ausblick ist wunderschön. Das Hotel befindet sich über einem Supermarkt, der Eingang war anfangs schwer zu finden, da man die Rolltreppen hochfahren muss. Wir waren mit dem Auto da und konnten in der Garage stehen.

Cons:

Die Lage ist gut, aber man muss schon ein Stück gehen um ins Zentrum zukommen

2026-03-06 • via Nuitee
V
Veli-Matti • solo_traveller • fi
9
Pros:

Hyvä sijainti, siistit huone ja Hotellin uima-allas osasto hotellin katolla aivan mahtava

2026-03-06 • via Nuitee
V
Veli-Matti • family_with_children • fi
9
Pros:

Siistit huoneet , upea uima-allas osasto hotellin katolla ja hyvät parkkitilat sekä sijainti todella hyvä

2026-03-06 • via Nuitee
M
Marwa • couple • ca
10
2026-03-05 • via Nuitee
P
Paolo • couple • it
6
Mediocre per un 4 stelle
Pros:

La posizione

Cons:

Nella camera mancavano delle mensole e gli appendi abiti per appoggiare i vestiti ed era presente solo una base per appoggiare la valigia, inoltre più piccola della stessa e quindi inutilizzabile. Abbiamo utilizzato il divano per aprire ed appoggiare i trolley. Il rubinetto della doccia era semirotto e le rifiniture dell’hotel erano di basso livello

2026-03-03 • via Nuitee
L
Louise • family_with_children • fr
8
2026-03-03 • via Nuitee
C
Carey • solo_traveller • gb
10
2026-03-02 • via Nuitee
R
Rita • extended_group • br
10
Pros:

As camas e o atendimento , localização !

Cons:

Nada a reclamar !

2026-03-01 • via Nuitee
M
Masahiko • solo_traveller • us
8
2026-03-01 • via Nuitee
A
Anna • extended_group • pl
8
Pros:

Very good location, nice rooms and in general good experience. Hoverer...

Cons:

VERY SLOW service. Also we waited for two rooms 2h after the official check in time! Mess with reservations, in general 3-4 ppl behind the counter and nothing is really happening there to make it all faster.

2026-02-28 • via Nuitee
M
Marie dit Dinard Sandra • family_with_children • fr
8
Voyage mexique
Pros:

Chambre très spacieuse, literie très confortable, pas de bruit, hôtel très calme, les 2 piscines dont une avec vue mer.

Cons:

Il manque des meubles de rangement pour vider les valises alors que la chambre est spacieuse.
Manque aussi l'ouverture de la fenêtre qui restée fixe.
Petit déjeuner moyen et pas un très bon rapport qualité prix.

2026-02-27 • via Nuitee