Aloft Playa del Carmen

Hotels
•
Aloft
8.7 (1693 reviews)
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Comfortable Rooms
Nice Amenities
Cons:
Slow Service
Maintenance Issues
Breakfast Quality

Categories

Cleanliness
8.19
Guests noted cleanliness but highlighted dust in hallways and minor issues in facilities.
Service
9.06
Generally friendly staff but several reviews mention slow response times to issues.
Location
8.7
Good access to tourist areas, but some reviews suggest it's not the best location.
Room Quality
8.65
Rooms are clean and comfortable, with some noise issues noted.
Amenities
8.88
Great rooftop pool and nice facilities, although some minor issues with maintenance.
Value for Money
8.84
Many guests feel they received good value given the pricing.
Food and Beverage
8.39
Breakfast options were criticized, but some enjoyed the quality of the food offerings.
Overall Experience
8.86
Overall, guests had a good stay with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:49

Property Description

Modern Accommodations and Convenient Amenities
Aloft Playa del Carmen boasts air-conditioned rooms with a flat-screen TV, safety deposit box, and balcony options with city views. Some rooms even offer kitchenettes. The property features an outdoor pool, fitness center, restaurant, and terrace, ensuring a comfortable stay for guests.

Entertainment and Business Options
Guests can unwind by playing billiards, utilizing the business center, or enjoying free WiFi throughout the hotel. The multilingual staff at the 24-hour front desk are always ready to assist, making customer service a top priority.

Ideal Location and Nearby Attractions
Conveniently situated near Playa del Carmen Beach and Playacar Beach, Aloft Playa del Carmen offers easy access to popular attractions and the ADO International Bus Station. Book your stay now and experience the best of Playa del Carmen!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1693 reviews
Cleanliness: 8.19
Service: 9.06
Location: 8.7
Room Quality: 8.65
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
C
Clarisse • couple • fr
1
Pros:

Nul passez votre chemin

2026-04-22 • via Nuitee
S
Stefano • family_with_children • ie
5
good but very bad experience with staff.
Pros:

Clean and big room but very basic.
Very nice swimming pool on the roof.
Nice breakfast area and lobby.

Cons:

My wife was sick and she asked a very simple request to the restaurant: white rice. Apparently, even if they have a kitchen that was impossible to prepare and we had to struggle to find a place that had that.
During our check out we forgot our tablet in the room. For 4 days they didn't say anything and only when I called them (more than once) they finally found it.
I friend of mine went to collect it and the whole experience was very bad, they couldn't find the tablet, they couldn't find the email requesting to collect it. We have it now but I can tell you that if you are requesting something extra to the staff you might get highly disappointed.

2026-04-22 • via Nuitee
R
reznik • couple • il
8
Pros:

תמורה גבוהה למחיר.
מיקום מעולה.
חדרים די סנטנדרטיים

Cons:

הזרם במקלחת היה חלש יחסית

2026-04-20 • via Nuitee
I
Isabella • family_with_children • co
9
Pros:

El personal amable, habitaciones lindas y ambulas a un precio muy bueno

Cons:

Nada

2026-04-17 • via Nuitee
G
Guijarro Esclapez • family_with_children • es
10
Fenomenal
Pros:

Es moderno, limpio, tranquilo, con todos los servicios, cerca de la quinta avenida, el personal muy amable.

Cons:

Que la habitación no tenga un lugar para secar las toallas y los bañadores. Por decir algo.

2026-04-16 • via Nuitee
N
Nathanaël • solo_traveller • fr
8
2026-04-16 • via Nuitee
M
María • solo_traveller • ar
9
100% recomendado
Pros:

La.ambientacion, el diseño moderno, las comodidades y amenidades, el desayuno excelente

2026-04-15 • via Nuitee
R
Robert • family_with_children • es
10
Amazing location, great value for money
Pros:

What a great find. The location is phenominal just a 5 min walk to the main area with all the bars, restaurants and small boho shops. Literally couldn’t ask for a better location. Hotel is clean, bright and well organised. Staff are friendly. Rooms are lovely. Roof terrace is amazing with an infinity pool. And even the gym is great, some real thought put into the equipment which is unusual for a hotel. Overall this is an amazing hotel, great value for money and we will definitely be back.

Cons:

NA

2026-04-15 • via Nuitee
M
Maria • couple • de
8
2026-04-14 • via Nuitee
S
Sruthy • couple • ca
9
2026-04-14 • via Nuitee
T
Tohar • solo_traveller • il
8
מלון מהמם צוות פחות
Pros:

חדר יפה וחדשני , מלון יפה . חדר כושר יפה ובריכה יפה

Cons:

איך שנכנסו לחדר לאחר הצאק אין גילינו שהרצפה שבורה לגמרי והפרקט התרומם מהרצפה . התקשרנו לקבלה ולקח להם יותר מחצי שעה לשלוח מישהו שיבוא לראות ואז עוד יותר מחצי שעה להעביר אותנו לחדר אחר . לבסוף לאחר המתנה ארוכה כשאנחנו עייפים ומאוחר בלילה והתעצבנו עליהם- שדרגו אותנו לחדר עם מרפסת .

2026-04-14 • via Nuitee
S
samantha • couple • gb
7
2026-04-14 • via Nuitee
A
Anne • family_with_children • fr
9
2026-04-08 • via Nuitee
J
Jorge • solo_traveller • mx
10
Todo bien
Pros:

Me encanto el hotel, la ubicación y el desayuno. Super recomendable. Si es para negocios en playa lo recomiendo, el gym fenomenal. Y tienen un rooftop increible.

Cons:

La cama esta 2/3 no es la mejor pero supongo que fue la habitación. De todos modos 100% lo recomiendo.

2026-04-07 • via Nuitee
J
javier • couple • ar
10
2026-04-07 • via Nuitee
M
Michela • couple • ch
9
2026-04-07 • via Nuitee
L
Lallale • family_with_children • it
9
Pros:

Posizione, confort, professionalità dello staff e ottima colazione!

Cons:

Nulla

2026-04-07 • via Nuitee
J
Jimy • family_with_children • sv
10
relaxxxx
Pros:

la ubicacion

Cons:

la puerta del baño

2026-04-06 • via Nuitee
M
Mayukh • couple • ca
10
2026-04-05 • via Nuitee
R
Rong • extended_group • ca
9
2026-04-04 • via Nuitee