Aloft Playa del Carmen

Hotels
•
Aloft
8.7 (1617 reviews)
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Comfortable Rooms
Nice Amenities
Cons:
Slow Service
Maintenance Issues
Breakfast Quality

Categories

Cleanliness
8.19
Guests noted cleanliness but highlighted dust in hallways and minor issues in facilities.
Service
9.06
Generally friendly staff but several reviews mention slow response times to issues.
Location
8.7
Good access to tourist areas, but some reviews suggest it's not the best location.
Room Quality
8.65
Rooms are clean and comfortable, with some noise issues noted.
Amenities
8.88
Great rooftop pool and nice facilities, although some minor issues with maintenance.
Value for Money
8.84
Many guests feel they received good value given the pricing.
Food and Beverage
8.39
Breakfast options were criticized, but some enjoyed the quality of the food offerings.
Overall Experience
8.86
Overall, guests had a good stay with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:49

Property Description

Modern Accommodations and Convenient Amenities
Aloft Playa del Carmen boasts air-conditioned rooms with a flat-screen TV, safety deposit box, and balcony options with city views. Some rooms even offer kitchenettes. The property features an outdoor pool, fitness center, restaurant, and terrace, ensuring a comfortable stay for guests.

Entertainment and Business Options
Guests can unwind by playing billiards, utilizing the business center, or enjoying free WiFi throughout the hotel. The multilingual staff at the 24-hour front desk are always ready to assist, making customer service a top priority.

Ideal Location and Nearby Attractions
Conveniently situated near Playa del Carmen Beach and Playacar Beach, Aloft Playa del Carmen offers easy access to popular attractions and the ADO International Bus Station. Book your stay now and experience the best of Playa del Carmen!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1617 reviews
Cleanliness: 8.19
Service: 9.06
Location: 8.7
Room Quality: 8.65
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
N
Naty Flowers • family_with_children • cr
10
Pros:

Excelente ubicación y atención del personal

2026-02-14 • via Nuitee
M
Marco • couple • co
8
Gran actitud del personal en una gran ubicación
Pros:

La ubicación es muy estratégica y hay espacios muy cómodos. Así como la actitud y el servicio de la gente espacios muy bueno.

Cons:

La habitación combinaba dos pisos y en la parte central que había tapete este estaba suelto y era incómodo porque se salía todo el tiempo. Algunos acabados se notaban como de baja calidad, como la puerta del baño que era como muy ligera y tenía imperfecciones en los rieles.

2026-02-13 • via Nuitee
G
Gerhard • couple • it
10
Wir kommen gerne wieder!
Pros:

Sehr freundliches Personal, reichhaltiges Frühstücksbuffet, schöne Zimmer, gutes gym, perfekte Lage Nähe Einkaufsmeile und großer Supermarkt im selben Gebäude.

Cons:

Von der Umgebung hörte man abends immer viel Lärm, doch die Betten waren so bequem, dass wir dennoch keine Probleme beim Schlafen hatten.

2026-02-12 • via Nuitee
E
Elisa • couple • it
8
2026-02-11 • via Nuitee
B
Barry • solo_traveller • us
9
Aloft is dependable, and all your needs are met here
Pros:

Good location, clean and comfortable. Nice supermarket downstairs is a plus. Gym is a decent hotel workout and 24 hrs and rooftop pool is beautiful

Cons:

It was perfect for an extended stay, good value

It’s not a glitzy all inclusive, but there are so many food options nearby and it’s incredibly safe

2026-02-10 • via Nuitee
L
lyne • couple • ca
8
2026-02-10 • via Nuitee
L
Lester • family_with_children • us
7
Pros:

Good location

Cons:

To noises

2026-02-10 • via Nuitee
F
Felipe • family_with_children • br
10
Voltaria com toda certeza
Pros:

Excelente café da manhã, localização top, hotel novo e limpo, recomendo muito para quem quer passar uns dias em Playa del Carmen, tudo perto, não precisa de carro para nada.

Cons:

Aquecer as piscinas, fica impossível entrar, pegamos 20 graus com vento, ninguém dentro d'agua, ambiente da piscina lindíssimo, uma pena não ser aquecida.

2026-02-09 • via Nuitee
D
Dermot • family_with_children • ie
9
2026-02-08 • via Nuitee
A
Aino • couple • fi
8
Suosittelen, mutta hinta-laatusuhde jäi vajaaksi, koska aamiainen ja aamukahvi eivät olleet yhtä hyviä kuin halvemmassa
Pros:

Hotellihuone oli todella kiva: huone oli tilava, sängyt ja tyynyt mukavat, pimennysverhot toimivat hyvin ja jääkaappi oli plussaa. Myös uima-allasalue oli viihtyisä. Aamiainen oli monipuolinen.

Cons:

Muutama asia kuitenkin heikensi kokonaiskokemusta. Allaspyyhkeiden saaminen luovutuskortteja vastaan tuntui turhan vaivalloiselta, sillä kortteja piti kantaa jatkuvasti mukana ja huolehtia, etteivät ne katoa. Lisäksi hotellin värikkäät rannekkeet, joita oli pidettävä koko ajan, eivät tuntuneet miellyttäviltä varsinkaan illalla siistimmän pukeutumisen kanssa. Aamiaisesta maksettiin erikseen, mutta tästä huolimatta pöytään tuotiin tippikansio, vaikka aamiainen oli jo maksettu etukäteen ja ruoka haettiin itse linjastolta. Tämä tuntui painostavalta ja vei mahdollisuuden nauttia aamiaisesta rauhassa. En huomannut vastaavaa käytäntöä muualla hotellissa. Myös sisäänkirjautuminen oli melko hidasta, mikä ei antanut parasta ensivaikutelmaa.

2026-01-31 • via Nuitee
S
Stacey • family_with_children • us
9
2026-01-31 • via Nuitee
V
Victor • family_with_children • mx
8
2026-01-30 • via Nuitee
L
LIMOR • couple • il
10
בהחלט שווה את המחיר
Pros:

מלון מודרני נוח נקי חדרים גדולים במרחק הליכה ממרכז הענינים בריכות מקסימות על הגג צוות נעים ועוזר במיוחד דוד

Cons:

הגבלת המגבות בבריכה

2026-01-29 • via Nuitee
M
Mateusz • family_with_children • pl
10
Fajny hotel, w dobrej lokalizacji z darmowym parkingiem podziemnym. Pięknybasen na dachu i nowoczesna siłownia
Pros:

Parking podziemny

Cons:

Mało europejskie śniadania. Ale czego się spodziewać, skoro nie jesteśmy w europie 😊

2026-01-29 • via Nuitee
C
Carlson • couple • mx
6
Decent place to stay and location is good. Skip the breakfast and go to somewhere on 5th Ave to eat.
Pros:

Convenient to where we needed to be for an overnight and there was parking…

Cons:

Confusing on how to even find the lobby to check in and there was a lack of help finding it as well as parking. They sold us on the breakfast which was a total waste. Gross food.

2026-01-29 • via Nuitee
D
Donna • couple • us
10
Nice, modern, close to the Quinta
Pros:

It was very modern. Did not feel
Like I was in PDC.

Cons:

The menu in the dining room had no vegan or vegetarian menu. That could use an improvement

2026-01-28 • via Nuitee
A
Adriana • extended_group • co
9
Cómodo y agradable hotel cerca de playa y actividad turística
Pros:

La piscina y el desayuno buffet

Cons:

Los turnos de limpieza

2026-01-27 • via Nuitee
H
Hadjigeorgiou • couple • cy
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-01-27 • via Nuitee
H
Hadjigeorgiou • couple • cy
10
Very good
Pros:

Perfect

Cons:

Nothing

2026-01-27 • via Nuitee
E
EMILY • extended_group • be
9
Excellent value for money/1 block away from action
Pros:

Welcoming staff, super clean, very nice comfy room to drop our bags after a long flight. Value for money is fantastic. Just off the main strip and walk down to the closest beach for sunrise in 5ish minutes. Enjoyed our AC and the rooftop pool and cocktails. Comfy fluffy bed. Great AC. Bigish room for price. Always had a nice vibe about the place. And loved that it was one block away from the main road which was loud and not my scene! Would book again in a heartbeat for that price/value ratio!

Cons:

Nothing. Very nice!

2026-01-27 • via Nuitee