Children allowed

Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Garden
Designated smoking area
Concierge service
Wheelchair accessible
Scooter/moped rentals nearby
Porter/bellhop
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great value for money
Cons:
Some cleanliness issues with mosquitoes

Categories

Cleanliness
8.08
Mentioned concerns about mosquitoes, indicating cleanliness could be improved.
Service
9.55
Carlos at reception was noted as very attentive.
Location
9.09
Quiet location, though access roads are rough; overall location is appreciated.
Room Quality
9.04
Rooms described as cute and comfortable, like a studio apartment.
Amenities
9.07
Private pool and in-room pool are positive features.
Value for Money
9.03
Good place for the price paid.
Food and Beverage
9.08
Close to places for good breakfast.
Overall Experience
9.05
Overall, a pleasant and comfortable stay with some minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:02

Property Description

Relaxation and Recreation
Indulge in onsite massages and take a refreshing dip in the outdoor pool to unwind during your stay at Unho Tulum.

Convenience and Comfort
Enjoy complimentary wireless internet, 24-hour front desk service, and cozy accommodations with premium bedding and modern amenities for a relaxing experience.

Ideal Location
Explore nearby attractions like Tulum National Park and Tulum Beach within a short drive from this family-friendly aparthotel in La Veleta. Book now to experience a perfect blend of leisure and adventure at Unho Tulum.

Important information:

  • Pool access available from 8:00 AM to 10:30 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Smoking

    Smoking permitted

  • Activities

    No parties or events

See all policies

Location

Guest Reviews

9
Based on 25 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
B
Brett
8
Cute and Sweet
Pros:

Really sweet nice place. Really quiet, roads to get there were pretty rough all rock and dirt but the little Kia i rented work just fine, just got to be careful. Room was cute, just like a little studio apartment. Really good place for what you are paying for. Private pool was nice, the pool upstairs wasn’t too crazy. Make sure you have bug spray though, mosquitos everywhere.

2025-08-17 via Nuitee
D
Dayoshy family
10
Pros:

We were 6 people in the apartment and we were all comfortable!

2025-08-13 via Nuitee
K
Karina
10
Comodidad al máximo
Pros:

Las habitaciones muy amílicas, cómoda, sin ruido, con alberca en cuarto, todo lo necesario para hacer un desayuno o cena. Un lugar muy muy cómodo. Cerca de lugares para desayunar rico y Carlos de recepción súper atento.

2025-07-27 via Nuitee
K
Kim
8
Pros:

I liked my stay. Fell in love with Tullum

2025-04-18 via Nuitee
E
Elizabeth
8
Believe all the pro and con reviews
Pros:

All of the pro and con reviews are true. Yes, it is not spotless, and there is mildew, the fridge is tiny and the roads are horrible. But the price is right, it is decorated tastefully, you have a kitchenette, a pool on your balcony and a lovely rooftop pool area. I felt very safe as a solo female traveler, and while I would not recommend it for older travelers (dealing with the roads especially), this is a great place for younger folks.

2025-04-14 via Nuitee
A
Anna Lena partner
10
Pros:

Wundervolle Unterkunft. Problemloser Kontakt mit den Besitzern. Alles top!

2025-03-15 via Nuitee
A
Aeberhardt
8
Des jours agréables
Pros:

Séjour de 2 semaines au calme dans une résidence bien entretenue
Apparemment très fonctionnel et suffisant pour se préparer des petits repas
Piscine agréable
Literie très confortable

Toutefois l’accès est un peu, voire très compliqué sur des routes très défoncées😅
Qq travaux ont été entrepris durant le séjour sur une portion de la route👍

2025-03-05 via Nuitee
J
Joy
8
Pros:

The hotel was a little hard to find. Due to my poor internet service. I recommend you download google maps so this will not be an issue for other people. Once I found the hotel the receptionist was very professional and helpful. The room was very clean and beautiful. Hotel internet service worked very well. The pool was very nice. The area is well lit and safe. There is a security guard overnight. It was very quiet and relaxing.

2025-03-04 via Nuitee
A
Alicia family
8
Pros:

Beautiful B&B away from city center and the major drawbacks are the massive potholes in the streets and the limited walkable eating places. The furnishings and kitchenette were excellent and if you want a quiet place away from the touristy areas, this is the place. The staff was very friendly and were able to call for taxis as needed

2025-03-02 via Nuitee
A
Ana
6
Pros:

En general el lugar está bien, siempre y cuando no necesites salir. Para ir al centro de Tulum los taxis te cobran 300 pesos, el lugar está alejado y la carretera es un desastre.

2025-03-02 via Nuitee
J
Julio
8
Pros:

Muy agradable estancia, sólo un poco complicado llegar por las calles en mal estado, ya que son de terracería.

2025-02-25 via Nuitee
R
Ryszard
10
Pros:

All Perfect

2025-02-16 via Nuitee
P
Peter John
2
An HONEST REVIEW.
Pros:

After reading what this property had to offer, the price seemed great. Upon our arrival we found it a lot different.
- Ants in the kitchen area
-Hair in the shower
-No coffee machine or electric kettle
-Inadequate kitchen utencils, rusty or broken.Deplorable pots, pans and pots etc.
- king bed, but hard as a rock
-Bar stool ready to fall apart . Dangerous
-no elevator, we had 60 steps up and another 60 steps down 1-2 times a day
- No tour dedk,spa services or shuttle bus
-Floor boards on patio will need replacing soon, dangerous
-Kithen and bathroom fixtures need replacing due to hard water and lack of maintenance.
-No coffee shop or grocery store within
-a mile of property. Cost of taxi service was $28-$30 Cdn EACH WAY!!!
- Pool and area not cleaned or serviced in , at least, 3 weeks.Garbage containers still full of garbage, dead leaves etc in pool. Probably no chlorine used in pool in weeks. We didn't want to use it for fear of skin irritations.
Location was so rural, La Valeta, that we felt like prisoners within the unit. Too far to walk anywhere. too dangerous due to poor infastucture. Pothloes everywhere, water st least 6-7 inches deep.
- Taxis even hesitant in coming into the area due to conditions in La Valeta
- Too many gross photos to show you.

2025-01-30 via Nuitee
A
Arnold
10
Great and comfortable stay
Pros:

I really enjoyed my stay here. The place was very spacious and lots of room to spread out. Had a private entry with a private pool. Gerardo was very helpful with showing off the property, recommending where to eat and even offering to door dash and scheduling a taxi cab back to the airport. The area looks a little sketch but not intimidating once you get out and explore.

2025-01-24 via Nuitee
S
Silvia Valeria
10
Excelente servicio, muy cómodo y económico
Pros:

El lugar está hermoso, la habitación está en excelente condiciones e impecable el lugar. El único detalle que tiene es que difícil de ubicar pero ahí en fuera recomiendo el lugar un 100%.

2025-01-12 via Nuitee
Y
Yuliya partner
6
Pros:

The rooms were missing towels and some supplies. We were able to request but generally we expect those things in the room on arrival. Really bad roads nearby.

2025-01-12 via Nuitee
J
Jennifer friends
10
Pros:

The communication between the host was amazing. The AC was great WiFi was great too. Shower pressure 10/10. The only problem was the potholes but the hotel was perfect.

2025-01-07 via Nuitee
L
LUIS family
10
Pros:

El departamento/habitación es muy amplio, confortable, bien iluminado,limpio. La atención impecable.

2024-12-29 via Nuitee
S
Sylvia partner
10
Pros:

Great little place to stay at a good rate. Walking distance to a few local spots. Surrounding area is under construction but that didn’t impact our stay.

2024-08-03 via Nuitee
E
Erica friends
10
Pros:

This property was such a vibe! My friends and I enjoyed our stay.. the negative comments about the area was not needed! If you ever been to Tulum then you already know it is developing, however, the property was amazing!! The property manager was really helpful, informative, and I was able to communicate with him about whatever I needed during our stay. We really enjoyed our stay!! I encourage yall to book..

2024-08-01 via Nuitee