Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious and clean rooms
Good location
Cons:
Wifi was spotty
Some rooms dated
Bathrooms could be small

Categories

Cleanliness
8.45
The hotel was clean and comfortable, but some rooms were dated.
Service
9.05
The staff was very friendly, helpful, and accommodating.
Location
8.75
Well located near tram stops and tourist attractions.
Room Quality
8.55
Spacious and comfortable room but some dated elements.
Amenities
8.65
Laundry facilities, complimentary drinks in the lobby, and good quality machines.
Value for Money
8.85
Great value for money considering the services provided.
Food and Beverage
8.55
Free drinks available; some complaints about the vending machine being out of order.
Overall Experience
8.75
Overall a wonderful stay with a few minor issues, but exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:27

Property Description

Luxurious Accommodations
Gran Palette Hakodate offers elegantly designed rooms with modern amenities including TV, air conditioning, and private bathrooms. Some rooms even feature a charming balcony for a relaxing stay.

Convenient Location
Located near popular attractions like Motomachi Catholic Church and Goryokaku Park, our hotel provides easy access to explore the beauty of Hakodate. With Hakodate Airport just 7 km away, your journey to comfort and convenience begins as soon as you land.

Personalized Service
Experience a warm welcome and personalized service at Gran Palette Hakodate. From free WiFi to the option of private parking, we ensure that your stay with us is seamless and enjoyable.

Book your stay at Gran Palette Hakodate now to indulge in a perfect blend of luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.7
Based on 822 reviews
Cleanliness: 8.45
Service: 9.05
Location: 8.75
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.85
Food and Beverage: 8.55
Overall Experience: 8.75
N
Nareerat • extended_group • th
8
2026-05-02 • via Nuitee
D
daniela • couple • it
10
Albergo consigliatissimo, rapporto qualita’ prezzo molto buona
Pros:

Camera molto ampia ben arredata, struttura ben posizionata, personale molto gentile

Cons:

Tutto bene

2026-04-30 • via Nuitee
G
Greyrose • couple • au
10
A furry stay that suits all sorts.
Pros:

This is a no fuss, fun little hotel. The surprise was it is pet friendly and I didn't hear a dog bark! There is a dog wash downstairs, a cute little lounge area, engaging staff who are regularly on patrol restocking things. Our view was of Mt Hakodate, we were 1/2 a minute from the tram and an easy walk to the train. The room was large and there were convenience stores everywhere. The Brickworks was in easy reach for seaside strolls and lots of shopping. I anticipated doggie smells but there were none.

Cons:

We prefer softer beds, but that is a personal preference.

2026-04-28 • via Nuitee
T
tadashi • couple • jp
5
部屋はコスパから考えると広くて満足
Pros:

スタッフがフレンドリー

Cons:

フロントに電話しても繋がらない！自販機が充実してない

2026-04-26 • via Nuitee
B
Barbara • solo_traveller • nl
6
2026-04-26 • via Nuitee
D
David • family_with_children • us
10
2026-04-14 • via Nuitee
A
Anaïs • solo_traveller • fr
10
Parfait
Pros:

La qualité de la prestation

Cons:

Rien

2026-03-22 • via Nuitee
A
akiko • family_with_children • jp
8
Pros:

行きたいカフェや観光地に徒歩圏内で行けました！

Cons:

特にありません

2026-03-21 • via Nuitee
O
Ogasawara • family_with_children • jp
8
2026-03-21 • via Nuitee
K
Koshi • couple • jp
10
2026-03-19 • via Nuitee
T
teppei • couple • jp
8
2026-02-12 • via Nuitee
V
Victor • couple • fr
9
Parfait!
Pros:

Tarif très très correct. A 10min des rues commerçantes, 10min du marché et 20min de la gare!
Bien situé si on privilégie l’observatoire, mais loin de Goryokaku.

2026-02-09 • via Nuitee
P
Pr • solo_traveller • fr
8
Pros:

Le personnel de cet hôtel est absolument incroyable de gentillesse et hyper efficace ! Je les remercie infiniment car grâce à eux le séjour dans cette très belle ville a été encore plus chaleureux.
Bravo !
Propreté, accessibilité et gentillesse des personnes à l'accueil sont les points forts de cet hôtel.

2026-01-28 • via Nuitee
K
Kyoko • extended_group • jp
8
Pros:

ツインの部屋には、テーブルと椅子も置かれていて、十分な広さでした。値段を考えると、とてもコストパフォーマンスが良いと思います。市電の駅からも近いです。

Cons:

朝食は提供していないようでした。私のように外に食べに行きたい人には、デメリットにはなりませんが。あとは、チェックインの時間が21時くらいまでなので、そこは注意が必要です。

2026-01-26 • via Nuitee
佳倩 • couple • tw
10
2026-01-24 • via Nuitee
M
Mathew • couple • us
9
Rooftop view, free coffee, amazing staff, cute rooms, an amazing stay.
Pros:

The location was perfect!! You are close to the Hakodate ropeway, food spots, and it has a ROOFTOP VIEW!! Best hotel in Hakodate. The staff were incredibly nice as well. And FREE COFFEE!

Cons:

Nothing. The stay was amazing.

2026-01-19 • via Nuitee
R
Ryoichi • family_with_children • jp
9
とても気持ちのいい滞在時間だった
Pros:

スタッフの対応がいつも笑顔で素晴らしかった。
美味しい挽きたてコーヒーが無料なのが嬉しかった。

2026-01-19 • via Nuitee
Y
Yuko • family_with_children • jp
10
よかった
Cons:

駐車場がわかりにくい

2026-01-19 • via Nuitee
S
SHO • extended_group • jp
10
2026-01-19 • via Nuitee
柏廷 • extended_group • tw
8
2026-01-17 • via Nuitee