Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious and clean rooms
Good location
Cons:
Wifi was spotty
Some rooms dated
Bathrooms could be small

Categories

Cleanliness
8.45
The hotel was clean and comfortable, but some rooms were dated.
Service
9.05
The staff was very friendly, helpful, and accommodating.
Location
8.75
Well located near tram stops and tourist attractions.
Room Quality
8.55
Spacious and comfortable room but some dated elements.
Amenities
8.65
Laundry facilities, complimentary drinks in the lobby, and good quality machines.
Value for Money
8.85
Great value for money considering the services provided.
Food and Beverage
8.55
Free drinks available; some complaints about the vending machine being out of order.
Overall Experience
8.75
Overall a wonderful stay with a few minor issues, but exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:27

Property Description

Luxurious Accommodations
Gran Palette Hakodate offers elegantly designed rooms with modern amenities including TV, air conditioning, and private bathrooms. Some rooms even feature a charming balcony for a relaxing stay.

Convenient Location
Located near popular attractions like Motomachi Catholic Church and Goryokaku Park, our hotel provides easy access to explore the beauty of Hakodate. With Hakodate Airport just 7 km away, your journey to comfort and convenience begins as soon as you land.

Personalized Service
Experience a warm welcome and personalized service at Gran Palette Hakodate. From free WiFi to the option of private parking, we ensure that your stay with us is seamless and enjoyable.

Book your stay at Gran Palette Hakodate now to indulge in a perfect blend of luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.7
Based on 807 reviews
Cleanliness: 8.45
Service: 9.05
Location: 8.75
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.85
Food and Beverage: 8.55
Overall Experience: 8.75
T
teppei • couple • jp
8
2026-02-12 • via Nuitee
V
Victor • couple • fr
9
Parfait!
Pros:

Tarif très très correct. A 10min des rues commerçantes, 10min du marché et 20min de la gare!
Bien situé si on privilégie l’observatoire, mais loin de Goryokaku.

2026-02-09 • via Nuitee
P
Pr • solo_traveller • fr
8
Pros:

Le personnel de cet hôtel est absolument incroyable de gentillesse et hyper efficace ! Je les remercie infiniment car grâce à eux le séjour dans cette très belle ville a été encore plus chaleureux.
Bravo !
Propreté, accessibilité et gentillesse des personnes à l'accueil sont les points forts de cet hôtel.

2026-01-28 • via Nuitee
K
Kyoko • extended_group • jp
8
Pros:

ツインの部屋には、テーブルと椅子も置かれていて、十分な広さでした。値段を考えると、とてもコストパフォーマンスが良いと思います。市電の駅からも近いです。

Cons:

朝食は提供していないようでした。私のように外に食べに行きたい人には、デメリットにはなりませんが。あとは、チェックインの時間が21時くらいまでなので、そこは注意が必要です。

2026-01-26 • via Nuitee
佳倩 • couple • tw
10
2026-01-24 • via Nuitee
Y
Yuko • family_with_children • jp
10
よかった
Cons:

駐車場がわかりにくい

2026-01-19 • via Nuitee
R
Ryoichi • family_with_children • jp
9
とても気持ちのいい滞在時間だった
Pros:

スタッフの対応がいつも笑顔で素晴らしかった。
美味しい挽きたてコーヒーが無料なのが嬉しかった。

2026-01-19 • via Nuitee
M
Mathew • couple • us
9
Rooftop view, free coffee, amazing staff, cute rooms, an amazing stay.
Pros:

The location was perfect!! You are close to the Hakodate ropeway, food spots, and it has a ROOFTOP VIEW!! Best hotel in Hakodate. The staff were incredibly nice as well. And FREE COFFEE!

Cons:

Nothing. The stay was amazing.

2026-01-19 • via Nuitee
S
SHO • extended_group • jp
10
2026-01-19 • via Nuitee
B
Bettina • couple • de
10
Pros:

Was traveling with my cat. Amazing pet friendly hotel.

2026-01-17 • via Nuitee
柏廷 • extended_group • tw
8
2026-01-17 • via Nuitee
S
Sandra • solo_traveller • de
10
Spitze! Komme wieder
Pros:

Super liebes Personal
Mega gutes Internet
Ruhig

2026-01-17 • via Nuitee
S
Sohee • extended_group • jp
10
Pros:

우선 직원분들이 엄청 친절하시고 어떻게든 도와주려고 하셔서 죄송할 정도 였습니다. 근처에 편의점 있고, 유명한 야키니쿠 도시락 점도 걸어서 10분 안 걸려서 위치도 좋습니다. 아이들이나 반려견을 위한 시설도 있고, 세탁기와 건조기도 있어서 눈에 젖은 빨래를 할 수 있습니다.

Cons:

번화가에서 좀 떨어진 것이 흠이라면 흠이지만, 대신 엄청 조용합니다. 어메니티 세트에 로션 같은 것은 없으니 챙겨가야 합니다. 아무래도 히터로 난방을 하다보니, 어쩔 수 없이 건조한 부분이 있습니다.

2026-01-15 • via Nuitee
W
Woon • family_with_children • my
9
Comfortable
Pros:

The male staff at night is super friendly and helpful.
everthing good. the room space was clean and big.

Cons:

Everthing good 👍

2026-01-04 • via Nuitee
Y
Yuriko • solo_traveller • jp
9
静か
2025-12-31 • via Nuitee
L
Luke • family_with_children • us
8
Excellent value, great stay for a small family.
Pros:

The staff was very friendly and extremely helpful. The room was spacious and updated. There were laundry machines on site for convenience.

Cons:

The bathroom was rather small.

2025-12-29 • via Nuitee
Y
yuudai • family_with_children • jp
8
Pros:

滑り台付きの部屋で子供達が大喜びでした

2025-12-28 • via Nuitee
C
Charlotte • couple • fr
8
Pros:

Nous avions choisi la suite avec deux grands lits King size : spacieuse, confortable et lumineuse avec trois fenêtres. Grande TV avec Netflix. Grands rangements pour les affaires. Salle de bain plutôt agréable. Personnel très accueillant et avec de bonnes adresses de restaurants. Bien situé entre la gare et le coin touristique près de la mer. Machines à laver de bonne qualité. Distributeur de boissons au rdc, avec beaucoup de choix et gratuit. Dommage qu’il ait été en panne deux jours sur trois.

Cons:

Le design, trop impersonnel. Pas de coffre fort.

2025-12-26 • via Nuitee
D
deborah • couple • id
10
Pros:

The hotel was clean and comfortable. The staff were very helpful and warm.

2025-12-25 • via Nuitee
M
makoto • couple • jp
10
2025-12-21 • via Nuitee