Facilities

Free WiFi
Designated smoking area
Wheelchair accessible
Front desk (limited hours)
Offsite parking reservations required
Housekeeping on request

Review Highlights

Pros:
Nice staff
Great rooms
Clean and well organized
Cons:
Construction tools and material could be cleaned up

Categories

Cleanliness
8.08
Noted some construction tools and material that needed cleaning up.
Service
9.55
The staff was described as nice, indicating good service.
Location
9.09
Great rooms with a view on the central area.
Room Quality
9.04
Great rooms, indicating high quality.
Amenities
9.07
Standard quality for this hotel tier.
Value for Money
9.03
Standard quality for this hotel tier.
Food and Beverage
9.08
Standard quality for this hotel tier.
Overall Experience
9.05
Overall a very nice find and would go again!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:57

Property Description

Outdoor Pool and Complimentary Wi-Fi: Relax by the outdoor pool and stay connected with complimentary wireless internet access.

Convenient Amenities: Enjoy dry cleaning/laundry services and access to laundry facilities during your stay.

Cozy Guestrooms and Shared Kitchen: Feel at home in one of the 10 air-conditioned guestrooms and utilize the shared/communal kitchen for meal preparations.

Experience the vibrant city of Cozumel and its attractions, with "Benito Juarez" Municipal Market and Punta Morena just a short walk away. Book your stay at Xiknal Cozumel for a memorable getaway.

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9
Based on 24 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
C
Channy partner
10
Pros:

Very nice find! Nice staff, great rooms, clean and well organized with view on the central area. Not sure if the inner courtyard was under renos but there was a number of construction tools and material that could have been cleaned up. Would go again!

2025-09-12 via Nuitee
S
Santa Rosa De Castilla
2
ESTAFA Y CERO AMABILIDAD
Pros:

Horrible!!! Cada año visito la isla de Cozumel por trabajo y en esta ocasión quise darle la oportunidad a este hospedaje. Los comentarios no parecían malos y con su “flexibilidad” de check in a las 11am creímos era una buena oportunidad, desafortunadamente llegamos y está cerrado el lugar, marcamos al teléfono y nunca contestaron tuvimos que buscar ayuda por medio de hoteles.com para que los contactaran. Una hora después llegaron los encargados que son una pareja y la recepción fue simple pero el cobro no fue respetado con el precio que aparecía en la página, la persona se excusó diciendo que eran impuestos los que debía pagar y en la reserva ya estaban aplicados, en fin recibí la habitación pues tenía compromiso de trabajo y está demás decir que jamás se me regresó el excedente que pagué, tampoco me dieron factura y la habitación jamás funcionó su A/C prende pero no enfría la habitación, la regadera estaba obstruida por el sarro y nunca salió el agua caliente, reservamos cama king y tampoco nos la dieron como solicitamos, la habitación no es insonora, todo se escucha de la calle y con eso para mí fue suficiente para nunca volver a este lugar, que no tiene personas amables, no se preocupan por ser anfitriones, el hotel es pequeño e intenta ser interesante pero sus encargados que viven en el hotel no les interesa que los huéspedes se sientan cómodos, por lo que no recomiendo este lugar, sin calidez, amabilidad o atención que solo hacen ver mal a la isla donde yo viví por años.

2025-05-13 via Nuitee
K
Karla family
10
Pros:

El lugar es super tranquilo y agradable, las habitaciones muy bonitas y confortables; me gustó que mi habitación tuviera una puerta directa a la cocina común, la cual tiene lo necesario para preparar y guardar tus propios alimentos.
Además conocimos a Paloma, una perrita muy tranquila y amigable, guardiana del lugar.

2025-05-06 via Nuitee
R
Regina
10
Pros:

Not only was the room & hotel lovely, clean, and aesthetically beautiful, but I loved seeing the family every morning. Their friendly faces & smiles made my trip.
Wish them all the success as I saw they’re renovating the outdoor space & I will definitely be back again!

2025-04-25 via Nuitee
M
Miguel
6
Ruidoso!
Pros:

La habitacion era linda pero muy ruidosa, con un balcon a la calle, el agua caliente tardaba mucho en salir y en ocasiones no salía, lo mejor del lugar es el patio sum que tampoco lo usamos y las mascotas.

2025-01-07 via Nuitee
F
Frida
10
Amazing
Pros:

Such a cozy and nice hotel!
Small with only a few rooms giving a friendly environment, we loved it!
On a calm street but close to everything.

2025-01-07 via Nuitee
C
Chandler
10
SUPER CLEAN, NICE STAFF
Pros:

It was amazing. The sweetest people working there. I didn’t know what to expect, the reviews were really good so I tried it and it was amazing. SUPER CLEAN and air conditioning in the room. It’s charming, no thrills, simple, clean and amazing!

2024-12-29 via Nuitee
R
Robyn partner
10
Pros:

Gorgeous hotel, the entry parlor and courtyard & garden feels like something out of a fairytale! Friendly hosts and a sweet hotel dog Paloma! Just a few minutes walk from the ferry dock. Highly recommend this beautiful place.

2024-04-22 via Nuitee
S
Stella family
6
Pros:

No había agua caliente el jabón del baño era usado

2024-04-07 via Nuitee
C
Claudia partner
10
Pros:

I liked everything about our stay except for one thing.
No full size mirror.

2024-04-02 via Nuitee
M
Marsha
10
Pros:

Staff was friendly and accommodating. The rooms and bathrooms were clean and a comfortable size.

2024-03-26 via Nuitee
H
Hillary partner
10
Pros:

The host was very welcoming, helpful and all round personable. Their dog Paloma was very friendly and became our best friend. Had an amazing stay here can’t wait to come back

2024-03-26 via Nuitee
S
Stacey
10
Pros:

Hotel staff was super helpful and friendly

2024-03-21 via Nuitee
H
Hillary partner
10
Pros:

We had the best service at this location, the host was very helpful and accommodating . Paloma the dog became our best friend on the first day. The place is a walking distance from the ferry, downtown center and a lot of other places. This was an amazing place

2024-03-16 via Nuitee
M
Maarten friends
8
Pros:

Convenient location downtown, charming and big beds.

2024-03-09 via Nuitee
J
Jaime
10
Pros:

Book it!!! You walk in and feel like you are in a hidden jungle oasis. It's so quite and peaceful even though you are in the center of the city. It is very clean too. The staff went above and beyond with any questions I had. It is walking distance to just about everything. I rented a car one day and they allowed me to park it in the garage. I highly recommend it.

2024-03-07 via Nuitee
K
Kevin partner
10
Pros:

Wonderful stay at Xiknal! The place is located right in the center, easy walk to all the restaurants, bars, shops and ferry. It’s family owned and you know they put a lot of love into the property keeping everything very clean and lush. It has a beautiful peaceful courtyard with a pool. They have an adorable dog Paloma that greeted us every day and a small playful kitten roaming the courtyard. Rosalba was incredibly accommodating, she provided beach towels and any bathroom supplies we asked (e.g. hair drier), always going above and beyond. The rooms have A/C and a fan so it’s nice if you prefer the room colder in the night for sleeping but have the fan while getting ready in the morning. Highly recommend!

2024-02-29 via Nuitee
E
Evan partner
6
Pros:

Location of the property and staff are great, but it was an extremely noisy stay. The property is small enough that you can hear everything happening outside, and it was a struggle to sleep each morning with the hustle of the staff in the morning.

2024-02-27 via Nuitee
L
Lee friends
10
Pros:

The hotel is a peaceful retreat, conveniently located in downtown Cozumel. The room was simple but comfortable and clean. Lots of restaurants are within easy walking distance and taxis are available on the corner to take you to the beaches around the island. I would definitely come back!

2024-02-20 via Nuitee
M
Marlene partner
10
Pros:

Owner and staff were very amicable and accessible.

2024-02-09 via Nuitee