Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable and clean rooms
Cons:
Issues with cleanliness
Location not ideal

Categories

Cleanliness
8.2
Several reviews highlighted issues with cleanliness, particularly in the bathroom, affecting the overall sentiment.
Service
10
Numerous reviews praised the exceptional service and the attentiveness of the staff.
Location
8.7
Mixed reviews mentioned location as being a bit off from the city center but overall acceptable.
Room Quality
9.7
Rooms received high praise for comfort, cleanliness, and quality of amenities.
Amenities
9.7
Amenities were well-regarded, including the gym, spa, and breakfast options.
Value for Money
9.2
Some felt the pricing did not match the quality of service and facilities, hence a slightly lower score.
Food and Beverage
9.2
Food quality was mostly good, though limited in some areas, resulting in an average score.
Overall Experience
9.7
Overall experience was generally very positive, with a few notable exceptions affecting specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:02

Property Description

Luxurious Accommodation
Discover the epitome of luxury at The Ritz-Carlton, Melbourne. With a central location and stylish design, our hotel offers a sophisticated retreat for discerning travelers.

Wellness and Dining
Indulge in a culinary journey at our on-site restaurant or unwind at the fitness center, indoor pool, and hot tub. Our commitment to your well-being ensures a rejuvenating stay.

Multilingual Staff and Nearby Attractions
Feel at ease with our multilingual staff fluent in Arabic, Mandarin, Greek, and English, ready to assist you at any time. Explore popular landmarks like Crown Casino Melbourne and State Library of Victoria just moments away.

Book now and elevate your Melbourne experience at The Ritz-Carlton.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 75 per day.

Location

Guest Reviews

9.3
Based on 1066 reviews
Cleanliness: 8.2
Service: 10
Location: 8.7
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
R
Róbert • couple • hu
10
2026-05-19 • via Nuitee
S
Sola • solo_traveller • au
10
Pros:

It's a 7 🌟

Cons:

Some of the staff are still trying to get on being hospitable

2026-05-17 • via Nuitee
T
thana • couple • th
9
2026-05-16 • via Nuitee
J
Jack • couple • au
10
2026-05-14 • via Nuitee
W
willis • couple • au
10
2026-05-13 • via Nuitee
J
John • couple • au
2
2026-05-12 • via Nuitee
S
Suheda • couple • au
10
2026-05-12 • via Nuitee
S
Sonya • solo_traveller • au
10
Pros:

Exceptional customer service
Location
Facilities
Robes so soft and comfy

Cons:

Should have early check-in in like 1 pm

2026-05-11 • via Nuitee
F
Fulvio • couple • au
10
Pros:

The view from the room it was the best thing of this hotel.

The pool is also very nice, spacious and the water is warm to relax the swim with a beautiful view.

The room is also spacious, they offer good wifi, view, bath and shower, and everything you need to relax and have a good sleep

Cons:

Nothing to say, it was all perfect

2026-05-09 • via Nuitee
C
Chetan • couple • au
8
Pros:

Location & Views

2026-05-09 • via Nuitee
J
John Zhao • family_with_children • au
9
It has been a good stay
2026-05-07 • via Nuitee
B
Brooke • family_with_children • au
10
Perfect
Pros:

Everything best experience where have had at a hotel

2026-05-06 • via Nuitee
K
Konstantinos • couple • gb
10
2026-05-05 • via Nuitee
M
Michael Bryan Marfil • solo_traveller • nz
10
Pros:

Amenities- Pool, Spa, Restaurants and View are all amazing

Staff- All Friendly and Accomodating

Room- Luxurious room, Amazing View, Toilet and Bath are posh

Location- close to all sort of transport in Melbourne

So Elated that they let me check in early and check out late, I also got a complimentary upgrade.
Also they gave me Cake and Wine

Thank you for this experience!

Cons:

None

2026-05-03 • via Nuitee
S
singh • couple • au
10
2026-05-02 • via Nuitee
R
Ravi • family_with_children • au
10
2026-05-02 • via Nuitee
D
Dawn Leonard • solo_traveller • au
10
2026-04-28 • via Nuitee
M
melissa • family_with_children • au
10
Exceptional staff and best location in Melb
Pros:

Great location and exceptional service

2026-04-25 • via Nuitee
K
kamyar • couple • au
10
Best hotel
Pros:

Everything as usual

Cons:

N/a

2026-04-24 • via Nuitee
V
Vin Sadhai • solo_traveller • au
10
Pros:

Excellent service. Immaculate rooms. Fantastic views.

Cons:

Not much to not like

2026-04-22 • via Nuitee