Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable and clean rooms
Cons:
Issues with cleanliness
Location not ideal

Categories

Cleanliness
8.2
Several reviews highlighted issues with cleanliness, particularly in the bathroom, affecting the overall sentiment.
Service
10
Numerous reviews praised the exceptional service and the attentiveness of the staff.
Location
8.7
Mixed reviews mentioned location as being a bit off from the city center but overall acceptable.
Room Quality
9.7
Rooms received high praise for comfort, cleanliness, and quality of amenities.
Amenities
9.7
Amenities were well-regarded, including the gym, spa, and breakfast options.
Value for Money
9.2
Some felt the pricing did not match the quality of service and facilities, hence a slightly lower score.
Food and Beverage
9.2
Food quality was mostly good, though limited in some areas, resulting in an average score.
Overall Experience
9.7
Overall experience was generally very positive, with a few notable exceptions affecting specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:02

Property Description

Luxurious Accommodation
Discover the epitome of luxury at The Ritz-Carlton, Melbourne. With a central location and stylish design, our hotel offers a sophisticated retreat for discerning travelers.

Wellness and Dining
Indulge in a culinary journey at our on-site restaurant or unwind at the fitness center, indoor pool, and hot tub. Our commitment to your well-being ensures a rejuvenating stay.

Multilingual Staff and Nearby Attractions
Feel at ease with our multilingual staff fluent in Arabic, Mandarin, Greek, and English, ready to assist you at any time. Explore popular landmarks like Crown Casino Melbourne and State Library of Victoria just moments away.

Book now and elevate your Melbourne experience at The Ritz-Carlton.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9.3
Based on 1139 reviews
Cleanliness: 8.2
Service: 10
Location: 8.7
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
G
Grace • solo_traveller • au
10
2026-10-17 • via Nuitee
G
Graeme • family_with_children • au
10
2026-10-15 • via Nuitee
E
Ellicia • solo_traveller • au
10
2026-10-12 • via Nuitee
B
Battaglia • solo_traveller • au
10
Pros:

Classy sophisticated hotel... Staff service amazing
Rooms very clean.. veiws stunning especially at night with city lights
Pool facilite excellent.. Restaurant and cocktail bar superb
Suited for any occasion.it will not dissapoint

Thouroughly enjoyed the stay and defenitley will back again

Cons:

Nothing to dislike.. loved it all

2026-10-11 • via Nuitee
C
Costa • couple • au
9
2026-10-11 • via Nuitee
G
Geoffrey • couple • au
8
2026-10-09 • via Nuitee
R
Rob • family_with_children • au
10
2026-10-07 • via Nuitee
S
Samantha • couple • au
8
2026-09-17 • via Nuitee
T
Telesia • couple • nz
10
Beautiful views
Pros:

The views were great, lovely staff to welcome you, love the art on the bottom floor that honours the First Nations people, beautiful room, lighting was perfect.

Cons:

Just comments for improvement, not criticism 😁 Elevator lighting is too low. I stayed at room 7510 AC went warm then cold, difficult to open curtains with the button. I advised reception staff on Saturday i would like to purchase a robe on Sunday morning when I check out, they made a note of it, on Sunday morning I came to check out and asked about the robe, the reception staff had to take time to find one for me, I had a flight to catch so maybe better communication across staff would be good so guests don’t have to wait around :) I also requested a Panadol by calling, and 30 mins later i needed to follow up and eventually it arrived. Maybe you could ask guests what time they prefer for cleaning staff to clean the room, that’s what Park Hyatt Auckland does. Not enough slippers for all 4 guests, not enough robes too. I think the small details is what sets apart the good and amazing hotels for us guests. I am loyal to Park Hyatt but i think the Ritz Melbourne has the better view and building so with some improvement in service, this could be a perfect stay. I’ll try again next year. Thank you

2026-09-14 • via Nuitee
N
Nataliya • couple • au
10
Most luxurious and top service hotel
Pros:

It was the most excellent experience and top service from all staff! Top notch and luxury service. Well done, team.

Cons:

Nothing, everything was outstanding

2026-09-13 • via Nuitee
I
Irene • couple • au
10
The hotel is beautiful, the pool area was relaxing and clean. The room and views were amazing.
Pros:

The staff and extra care and details were amazing. They knew our names everywhere we went. And gave us extra treats for our wedding anniversary. The champagne and sweet treats in our room, as well as early checkin started the whole day off perfectly.

Cons:

The dinner was overpriced for what it was.

2026-09-13 • via Nuitee
E
Ethan • couple • au
10
Cannot wait to come back again!
Pros:

The staff were fantastic and the service was second to none! I've had the pleasure of staying at some amazing hotels across the world and this stay would honestly be up there with the best i've ever had.

Cons:

Nothing, honestly. It was great.

2026-09-08 • via Nuitee
D
Devid Sabah Marzina • couple • au
10
2026-09-06 • via Nuitee
P
Pamela • couple • au
9
Great spot for wedding night and luxe city scape vibes
Pros:

The views, location and staff

Cons:

The room service and mini bar prices are very expensive

2026-09-06 • via Nuitee
T
Tait • couple • au
10
2026-09-03 • via Nuitee
T
Thomas • solo_traveller • au
10
2026-09-02 • via Nuitee
L
Li-Zen • couple • za
7
An amazing hotel with ordinary service.
Pros:

I liked the facilities at the hotel and the rooms are great. Furthermore, the room itself was spacious and initially clean.

Cons:

Our room was not made in the mornings even when we put on the clean room sign. In addition, on some nights there were turn down services and some nights there weren't any. So we were a little confused about this. We called the room cleaning services but they didn't change their service during the remainder of the duration of our stay. Furthermore, when we were checking out it took us over thirty minutes to checkout the property. We had to sit in the reception area and it seemed like they were understaffed as one person was running the whole space for the entire duration of our checkout. One more point to note is that guests are required to change elevators and the wait time can be long during peak times as members of the public who utilise the hotel facilities are required to use the same elevators as hotel guests going from the reception area down to the lobby.

2026-09-01 • via Nuitee
L
Laila • couple • au
10
It’s was everything and more, breakfast was fantastic, the views were fantastic. And the staff so accommodating and love
Pros:

The staff are amazing, from the moment I drove up at valet to the moment I left, the staff were so welcoming and delightful.

Cons:

N/A

2026-08-30 • via Nuitee
C
Cao • solo_traveller • au
4
跟不上客户要求了
Pros:

早餐很好。

Cons:

空调系统噪音太大，机器老了

2026-08-30 • via Nuitee
K
Kanav • family_with_children • au
8
2026-08-29 • via Nuitee