Illa Cozumel

Hotels
8.6 (804 reviews)
Calle 2 Norte, entre 15 y 10 , Cozumel , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Garden
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Clean and well-maintained property
Central yet quiet location
Comfortable, spacious rooms
Pleasant pool and garden
Breakfast availability (coffee & fruit)
Cons:
Breakfast service starts at 7:30 — too late for early divers
Reception area is small/informal
Pool is a bit small and could be better maintained
Double bed too narrow; AC can blow directly on the bed

Categories

Cleanliness
9.2
Multiple guests explicitly mention the property was very clean and well maintained (e.g., 'super clean', 'ottima manutenzione').
Service
9.4
Service repeatedly praised (Antonio and staff described as professional, kind and lovely); minor note about a small/informal reception but overall strongly positive hospitality.
Location
9
Many reviews note a central, convenient location that is nonetheless quiet at night ('posizione centrale', 'really good location yet super quiet').
Room Quality
8
Rooms described as comfortable, spacious and well-equipped ('fantastic room', 'muy amplia y cómoda'), but some issues noted (bed too narrow and air-conditioning blowing directly on guests).
Amenities
8
Amenities such as the pool and garden are appreciated ('nice pool', 'jardín bonito'), but the pool is described as small and could be better maintained by one reviewer.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
7.6
Breakfast offerings (coffee/fruit/pastries) are appreciated, but timing was a notable complaint (pastries/fruit served from 7:30, too late for early divers).
Overall Experience
9
Overall sentiment across reviews is very positive ('true paradise', 'met all our expectations and beyond'), highlighting friendliness, cleanliness and a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:08

Property Description

Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Illa Cozumel with air-conditioned rooms, flat-screen TVs, and private bathrooms. Some rooms even feature a terrace for a relaxing outdoor space.

Relaxing Outdoor Spaces
Unwind by the outdoor swimming pool or take a leisurely stroll in the lush garden. Enjoy the serene ambiance and soak up the sun during your stay at Illa Cozumel.

Convenient Location and Connectivity
Located just 1 km from Cozumel International Airport, Illa Cozumel offers easy access for travelers. Stay connected with complimentary WiFi throughout the property.

Book your stay at Illa Cozumel now for a perfect blend of luxury, comfort, and convenience.

Important information:

Please note you must pay the environmental sanitation fee of $31.12mxn at the check in.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 804 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 9
M
Maricarmen family
8
Pros:

tiene un antro y desde que llegamos hasta que nos fuimos toca la musica a muy alto volumen, no deja dormir, fue terrible las 3 noches.

2025-08-26 via Nuitee
F
frédéric
10
Séjour agréable
Pros:

Nous recommandons d'éviter les 2 premières chambres à l'entrée car la vue de la fenêtre donne sur un mur surmonté de fil barbelé ! Les autres chambres ont une petite terrasse et sont face à de très belles plantes (comme sur les photos), ce qui est quand-même beaucoup plus charmant et surtout moins déprimant que le barbelé ! Notre chambre était spacieuse , la literie très confortable mais il y avait (en tout cas dans notre chambre, ce qui n'est peut-être pas le cas dans les autres) pas mal de grosses fissures au mur, ce qui donne un aspect dégradée à la chambre. Le coin piscine est très agréable mais les coussins des transats un peu sales. Le petit déjeuner est a volonté mais est simplement composé de café ou thé, viennoiseries ( dont certaines très sèches), fruits (pommes entières) et jus fruits (non naturels). Pour nous, c'était trop simple et peu varié mais pour ceux qui déjeunent léger, ça peut peut-être suffire. L'hôtel est très bien placé mais pas de parking contrairement à ce qui est indiqué dans hôtel.com. Il faut se garer dans la rue et nous n'avons jamais eu de places devant.

2025-08-07 via Nuitee
L
Luis
10
Pros:

Muy bonito, podrían cambiar cerraduras por unas mejores pero lo demás muy bien

2025-07-21 via Nuitee
N
Norma
10
Pros:

Muy buena opcion de hospedaje, bonito, limpio. Cerca del centro

2025-07-05 via Nuitee
D
Daniel
10
Pros:

De las mejores opciones q he encontrado en Airbnb, en todos los aspectos, gracias

2025-06-10 via Nuitee
E
eduardo partner
10
Pros:

Todo bien

2025-05-26 via Nuitee
A
Amy partner
10
Pros:

Thos hotel was Absolutely Wonderful!!! We would stay here again and we definitely recommend it to anyone looking for a super central hotel while in Cozumel.
All of the shops and restaurants are within a one to ten minute walk.
The staff are SO friendly and the continental breakfast that's included is just Great. The fresh squeezed OJ is Fantastic 😊
The only thing I would mention is that I think this hotel is Perfect if you are out doing activities. If you are looking to just chill by a pool and have some drinks from the bar I would choose another hotel because the pol is super tiny and there isn't a restaurant or bar at the hotel.
This being said ... definitely stay here if you are going to be out and about and just want to cool down after.
Thanks to all the staff for making our time in Cozumel sooooo fun.
Amy and Clint from Canada 🤗

2025-05-10 via Nuitee
E
Eduard
10
Pros:

Freundliches Personal, saubere und Schöne Unterkunft. Zimmer groß und geräumig.
Was uns besonders gut gefallen hat, war ein Wasserspender. In der Früh gab’s ein Mini Frühstück mit Obst, süßem Gebäck, Säfte, Tee und Kaffee.
Von uns eine klare Empfehlung.

2025-05-04 via Nuitee
V
Valerie partner
8
Pros:

Lovely, small unique hotel. Close to restaurants, transportation, safe and walkable.

2025-04-06 via Nuitee
L
Lucie partner
8
Pros:

Dry nicely laid out for. a 2 star hotel.
Nice staff / good continental breakfast.
As it’s located in Centro, very close to nice restaurants

2025-03-27 via Nuitee
J
JOSE
10
Muy recomendable
Pros:

Muy buena experiencia. Muy recomendable.

2025-03-25 via Nuitee
D
Douglas Richard partner
10
Pros:

We stayed here 9 days and found it to be very good for us. The area has many good places to dine that were very nicely priced. The hotel staff were all friendly and helpful (special shout out to Carlos who was a pleasure to see every day!). Our only negative was that there needs to be more clothes hangers and clothes storage in the rooms...we do not like working out of a suitcase on an extended stay.

2025-03-22 via Nuitee
C
Christopher partner
8
Pros:

The online pictures were a little misleading. The pool and pool area was much smaller than the pictures looked. The room was pretty nice however the tile flooring showed a lot of wear and tear. It was very clean though and always smelled so good when you walked into the room. We are divers, so the room and hotel wasn't why we were there, but it could have been a little nicer.

The location was perfect if you want to be in town. It's one block from a taxi station so getting anywhere was very easy and there are multiple restaurants in walking distance. I would recommend this hotel in spite of the few things noted.

2025-03-21 via Nuitee
J
José de jesus
10
Pros:

Excelente la verdad

2025-03-19 via Nuitee
K
Katherine partner
10
Pros:

Enjoyed the location of the hotel, security of the property and good housekeeping. Our towels were refreshed when needed and toiletries refilled. AC works, shower was good and bed comfortable with blackout shades doing their job. We didn’t notice any noise issues when staying over a weekend. Would certainly stay again!

2025-03-17 via Nuitee
K
Karen family
10
Pros:

Beautiful place, close to everything

2025-03-16 via Nuitee
D
Diego partner
4
Pros:

El hotel está súper descuidado lleno de suciedad en las habitaciones. Este hotel se vende como boutique pero está muy lejos de ser uno.

2025-03-10 via Nuitee
C
Corrina partner
10
Pros:

Super close to ferry, airport and shopping. The grounds, our room and the staff were absolutely lovely. Would definitely stay here again

2025-03-09 via Nuitee
D
Daniela
10
Pros:

linda experiencia solo que no cuenta con estacionamiento dentro de las instalaciones.

2025-03-09 via Nuitee
J
Johnatan Gabriel
10
Pros:

Todo bien

2025-03-08 via Nuitee