Illa Cozumel

Hotels
8.6 (811 reviews)
Calle 2 Norte, entre 15 y 10 , Cozumel , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Garden
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Clean and well-maintained property
Central yet quiet location
Comfortable, spacious rooms
Pleasant pool and garden
Breakfast availability (coffee & fruit)
Cons:
Breakfast service starts at 7:30 — too late for early divers
Reception area is small/informal
Pool is a bit small and could be better maintained
Double bed too narrow; AC can blow directly on the bed

Categories

Cleanliness
9.2
Multiple guests explicitly mention the property was very clean and well maintained (e.g., 'super clean', 'ottima manutenzione').
Service
9.4
Service repeatedly praised (Antonio and staff described as professional, kind and lovely); minor note about a small/informal reception but overall strongly positive hospitality.
Location
9
Many reviews note a central, convenient location that is nonetheless quiet at night ('posizione centrale', 'really good location yet super quiet').
Room Quality
8
Rooms described as comfortable, spacious and well-equipped ('fantastic room', 'muy amplia y cómoda'), but some issues noted (bed too narrow and air-conditioning blowing directly on guests).
Amenities
8
Amenities such as the pool and garden are appreciated ('nice pool', 'jardín bonito'), but the pool is described as small and could be better maintained by one reviewer.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
7.6
Breakfast offerings (coffee/fruit/pastries) are appreciated, but timing was a notable complaint (pastries/fruit served from 7:30, too late for early divers).
Overall Experience
9
Overall sentiment across reviews is very positive ('true paradise', 'met all our expectations and beyond'), highlighting friendliness, cleanliness and a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:08

Property Description

Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Illa Cozumel with air-conditioned rooms, flat-screen TVs, and private bathrooms. Some rooms even feature a terrace for a relaxing outdoor space.

Relaxing Outdoor Spaces
Unwind by the outdoor swimming pool or take a leisurely stroll in the lush garden. Enjoy the serene ambiance and soak up the sun during your stay at Illa Cozumel.

Convenient Location and Connectivity
Located just 1 km from Cozumel International Airport, Illa Cozumel offers easy access for travelers. Stay connected with complimentary WiFi throughout the property.

Book your stay at Illa Cozumel now for a perfect blend of luxury, comfort, and convenience.

Important information:

Please note you must pay the environmental sanitation fee of $31.12mxn at the check in.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 811 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 9
G
Giorgia • solo_traveller • it
9
Posizione comoda, rapporto top qualità/ prezzo
Pros:

Vicinissima al porto e al centro di cozumel da dove partono i ferry e le gite per el cielo / el cielito. Camera molto accogliente, ben pulita, le pulizie venivano fatte ogni giorno. Staff molto cordiale che ci ha permesso di usufruire della piscina anche dopo il check out. La camera è dotata di aria condizionata, letti molto comodi e una grandissima televisione, molto apprezzata. Struttura di per sé molto bella. Inoltre, la struttura metteva a disposizione acqua fresca/ the/ tisane tutto il giorno e anche la notte e c’è un piccolo buffet per colazione. Apprezzato

Cons:

Forse la pulizia della piscina non era proprio il massimo alcuni giorni

2026-08-27 • via Nuitee
G
Giorgia • couple • it
9
Posizione top, rapporto qualità prezzo incredibile
Pros:

Struttura accogliente, camera molto bella, spazio doccia molto grande. La camera è dotata di aria condizionata, super tv alla parete e un letto grande e molto comodo. Staff molto cordiale, posizione perfetta, a pochi minuti a piedi dal principale porto dove partono le gite a El cielo. Inoltre, acqua e bevande a disposizione 24h e piccolo buffet per colazione, assolutamente apprezzato. La camera veniva pulita tutti i giorni con conseguente cambio di teli piscina e asciugamani.

Cons:

Forse l’unico appunto è la pulizia della piscina, che qualche volta risulta un po sporca di foglie e insettini

2026-08-27 • via Nuitee
M
Moises • solo_traveller • es
9
2026-08-26 • via Nuitee
M
Moises • couple • es
9
Perfecto
Pros:

El trato y las instalaciones. También dejan algo para desayunar que siempre se agradece.

Cons:

Nada.

2026-08-26 • via Nuitee
D
D'Anna • solo_traveller • es
6
Carino
Pros:

Struttura carina, personale gentile, c’era una piccola zona relax con piscinetta ed un area con distributore caffè, bevande, frutta e qualche muffin per colazione.

Cons:

Le mattonelle del pavimento della stanza erano tutte un po’ scardate, alcuni asciugamani molto consumati.

2026-08-26 • via Nuitee
P
Pau • couple • es
9
2026-08-24 • via Nuitee
A
Ainhoa • couple • es
10
2026-08-23 • via Nuitee
A
Alice • couple • it
7
Io e il mio compagno abbiamo soggiornato qui per 2 notti e ci siamo trovati molto bene. Siamo arrivati prima dell’orario
Pros:

La posizione ottima, staff molto educato e disponibile , camera pulita.

2026-08-22 • via Nuitee
V
Valerio • couple • it
8
Fantastico
Pros:

Pulizia e arredamenti

Cons:

Nulla

2026-08-21 • via Nuitee
M
MARIA • solo_traveller • it
10
Pros:

Posto stupendo, pieno di verde e completo. Camere ampie e fornite di ogni dettaglio utile al soggiorno. Personale disponibile e gentilissimo, pulizia eccellente.

2026-08-21 • via Nuitee
R
Rodolpho • couple • us
10
It was so nice that I will consider coming back.
Pros:

Cute private space with a small pool to cool down in after a day at the beach. The room was spacious and had everything I needed for a 3 day stay. WiFi was strong and we had no issues.

Cons:

No parking, had to find street parking. Can get tough during busy daytime hours.

2026-08-19 • via Nuitee
J
Jacopo • couple • it
8
2026-08-16 • via Nuitee
N
Noemi • extended_group • it
1
THEFT IN THE ROOM – UNSAFE PROPERTY, DO NOT BOOK.
Pros:

Everything was terrible.

Cons:

THEFT IN THE ROOM – UNSAFE PROPERTY

We were robbed inside our hotel room. During our stay, 2,500 Mexican pesos were stolen from our luggage while it was inside the room.

This is extremely concerning because the property has restricted access through security codes. These codes are known by the guests and, of course, by the hotel staff. Despite these security measures, someone was able to access our room and steal money from our belongings.

We immediately reported the theft to the hotel reception and subsequently filed an official police report with the local authorities.

Even more disturbing, after reading other guests’ reviews, we found several previous reports of thefts at this property, including guests reporting that money or valuables had been stolen even from inside the room safes. This raises serious concerns about the security of the property and the safety of its guests.

At check-in, we were also required to sign a document stating that the hotel would not be responsible for valuables that were not kept inside the safe. However, this does not change the fact that a theft occurred inside our private room in a property with restricted access.

The way this incident was handled was extremely disappointing. I did not feel safe staying here. Do yourself a favor and do not book this hotel.

2026-08-16 • via Nuitee
A
Alessandra • solo_traveller • it
9
Pros:

Struttura pulita e molto comoda perché vicino al porto. Staff accogliente e disponibile. Compresa nella tariffa è prevista la colazione gustosa e self service.

2026-08-15 • via Nuitee
J
Jean-Philippe • couple • fr
6
2026-08-15 • via Nuitee
C
Cristian • couple • it
9
2026-08-14 • via Nuitee
N
Nobantu • solo_traveller • us
7
2026-08-08 • via Nuitee
S
Sokhna • solo_traveller • be
10
Zeer goed
Pros:

Locatie, vriendelijk personeel, goede faciliteiten

2026-08-08 • via Nuitee
B
B.M. • couple • nl
9
2026-08-07 • via Nuitee
L
Linda • family_with_children • nl
10
Geweldige plek!
Pros:

Eigenlijk alles! De kamers waren prachtig en comfortabel de tuin was betoverend en het personeel was ontzettend gastvrij. Vlakbij het centrum. Helemaal fantastisch! Het beste plekje van Cozumel, zonder twijfel.
Onze tips voor het eiland: doe een boottour om te snorkelen en ga naar buccanos voor een niet-cruiseschip stranddag. Heel mooi rif ook daar.

2026-08-04 • via Nuitee