Hotel Sonar Bangla Mayapur

The service is terrible

While the property itself is a haven, the logistics of reaching and leaving it are a glaring failure, and a surprisingly apathetic management exacerbates this problem.

For guests arriving by bus, the struggle begins the moment they drop you off on the highway. The resort is located nearly a kilometre (about 900 m) away from this drop-off point, and you will quickly discover that there are absolutely no local vehicles or rickshaws waiting to take you the rest of the way. To make matters worse, roughly 70% (about 600 metres) of this connecting road remains completely broken and unpaved. Whether you are forced to drag your luggage on foot or somehow manage to secure a rare ride, it is a bone-jarring, intensely jerky arrival experience. Disappointingly, the hotel seems entirely unbothered by this massive inconvenience, offering no proactive shuttle service or assistance to bridge the gap for their guests.

Furthermore, this extreme seclusion turns into a costly trap for anyone without a personal vehicle. Because you are effectively stranded and forced to rely on the hotel to arrange transit to the Mayapur Mandir, you are subjected to a steep, unavoidable premium. A standard local ride typically costs a modest ₹200 to ₹250 each way. However, booking through the resort immediately doubles the rate to an exorbitant ₹400 one-way (₹800 round trip). For a property of this calibre, this monopolistic markup transforms what should be an affordable local commute into a heavy, frustrating expense.

Everything is perfect

So to begin with the property has an initial offroad stretch to reach the place so recommended to have higher ground clearance vehicles. There are guests who make noise till 2.30 am and the hotel has to be reminded to ask the guests not to make the noise so that others can catchup on their sleep. House rules explicitly mentioned on the tent card may help to put an information out to guests who forget that neither do they own the property and there are others as well. The next con, they forget your food order placed at 9.45 pm and with multiple reminders they deliver food at 11.15 pm. To however for so called compensation against the delay, they were really 'sweet' to send a complimentary bowl of guess what, sweets. However at 11.30 when we requested for bottled water we were told the restaurant is closed at 10 and they can't give bottled water which we were paying for. So the night went without bottled packaged drinking water as we were very particular of not having regular bottle water kept in the room.
The final customer dissatisfaction was at the time of checkout, wherein the hotel quietly put some other forged bills of some other customer in our final settlement. Had we not caught it for sure this was a fleece and when we were asking the GM of the property to check other guests who had signed the food bills with our room, he was rude enough to get the room service guy to chase us that the room service guy had delivered those bills. When we confronted, it was cleared by front office staff that some other guests had forged the food bills and passed it on to our room for final settlement.

It seems to be quite mismanaged non guest friendly property managed by a rude General Manager to palm off some other guests food bills to your room. A very Big No for this property.

Word of caution: do check your food bills while checking out

Value for money

Restaurant Service is very very slow

In all respect good

Staff in the restaurant needs to be trained a bit better so that they do not say that "they do not provide table mats for breakfast".

Cutlery set to be completed with a knife. I asked them for an iron and ironing board, which surprisingly they did not have. Not even laundry service.

The staff could be trained better to give the guests an overall better experience.
The room is not fully equipped with all amenities as shown and this needs thorough checking.