Hotel Ak'Na Holbox

Hotels
7.6 (43 reviews)
Calle Charal, MANZANA 0088, PREDIO 001 , ZONA 002 , Holbox Island , mx

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Cleanliness issues
Uninhabitable initial room

Categories

Cleanliness
5.24
Reports of dead cockroaches in the shower and soap dish indicate poor cleanliness.
Service
9.21
Most reviews reflect helpful and accommodating staff, despite some inappropriate behavior.
Location
8.25
Proximity to the beach and overall nice setting for relaxation.
Room Quality
6.7
The initial room was uninhabitable, leading to a change; however, the second room was acceptable.
Amenities
7.23
Basic amenities mentioned; nothing exceptional.
Value for Money
8.69
Good price-quality ratio as stated in the reviews.
Food and Beverage
7.74
No specific feedback provided, but standard for this hotel tier.
Overall Experience
7.71
Mixed feelings due to service issues and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:18

Property Description

Luxurious Accommodation

Hotel Ak'Na Holbox offers a luxurious stay on Holbox Island, just steps away from Playa Holbox and Punta Coco. The air-conditioned rooms provide a comfortable retreat, each featuring a private bathroom and complimentary WiFi. Enjoy the serene garden view from your own balcony, complete with cozy bed linens and fluffy towels.

Tranquil Environment

Immerse yourself in the tranquil ambiance of Hotel Ak'Na Holbox, where relaxation meets natural beauty. Unwind in the peaceful surroundings, perfect for a rejuvenating getaway.

Convenient Amenities

Experience convenience during your stay with us. Benefit from amenities like free WiFi and air conditioning, ensuring a comfortable and hassle-free visit.

Book your stay at Hotel Ak'Na Holbox now for an unforgettable island retreat!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 43 reviews
Cleanliness: 5.24
Service: 9.21
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 7.71
R
Rosa María solo_traveller ar
10
Excelente
Pros:

En realidad me dieron otro alojamiento xq iban a estar en refacciones. El cambio fue excelente. Estoy muy agradecida

2025-10-04 via Nuitee
R
Roman couple cz
8
Pros:

velmi hezké ubytování a snaživý personál který nám vyhověl ve všem

Cons:

nakonec jsme bydleli v Soho-Holbox protože to co jsme si zarezervovali bylo neobyvovatelné a podle fotek absolutně nepravdivé

2025-08-13 via Nuitee
O
ORTIZ MACIAS family_with_children mx
5
2025-07-28 via Nuitee
L
Loudi solo_traveller nl
7
Prima verblijf, aantal mankementen
Pros:

Goede prijs-kwaliteit verhouding, aangezien je erg weinig betaalt voor op Isla Holbox. Verder werd ik goed geholpen toen er iets mis was met de douche. Volgende ochtend werd dit al gerepareerd. Daarnaast werd ik geholpen met activiteiten plannen.

Cons:

De receptie-man appte mij uiteindelijk met zijn privé-nummer, terwijl er ook een nummer was van het hotel zelf, wat ik al raar vond. Hij stelde heel veel vragen wat niet met het hotel te maken had, best vervelend al. Uiteindelijk vroeg hij of ik samen met hem wat wilde eten. Ik vind dit NOT DONE. Super onprofessioneel. Daarnaast ben ik een vrouw alleen op reis. Hierdoor voel ik mij totaal onveilig. Ik hoop dat deze recensie duidelijk maakt dat je dit niet kan doen bij gasten, en al helemaal niet bij een vrouw alleen. Ik voelde mij heel het verblijf niet veilig. Nogmaals, dit hoort niet te kunnen!!

Daarnaast, toen ik aankwam lag er een dode kakkerlak in de douche. Ook lag er een dode kakkerlak in het zeepbakje.

2025-07-24 via Nuitee
L
Lorena García Santamarina partner
10
Pros:

Increíble lugar para descansar a unos pasos de la playa

2025-07-19 via Nuitee
P
Phoebe young couple nz
7
Great stay in a basic hotel. Perfect for those that want to spend their time at the beach.
Pros:

Amazing staff and beautifully cleaned every day. Great area in a quieter part of the island but great restaurants around

Cons:

It’s a bit tired, but you get what you’re paying for. Cheap by Holbox standards so can’t complain.

2025-04-12 via Nuitee
G
Geoffroy young couple fr
9
Superb
2025-02-07 via Nuitee
A
Annette solo traveller ca
6
Pleasant
2025-01-04 via Nuitee
C
Cassmanio review category business travellers br
6
Basic accommodations at a great location and good value
Pros:

We loved the staff, Nicole and Suemy were awesome! They went out of their way to help us with information, calling taxi, fresh towels and recommendations. Our room was on the third floor surrounded by native trees and birds and we even had a balcony completely enclosed with mosquito screen (so actually usable) and a hammock. The location was great, just one block from the beach and close to a very nice restaurant (La Cabane).

Cons:

You need to adjust your expectations, it is a simple hotel that covers all the basics without frills or a lot of amenities. The mattress was so-so and the room is small, but if you only come home to shower, rest and sleep and spend most of the time outdoors enjoying paradise, this should be OK. This hotel could use a little updating and sprucing up, but otherwise it is OK. Bring repellent and ear plugs for added comfort.

2024-12-13 via Nuitee
H
Holly young couple gb
5
We enjoyed our stay at the hotel but it might be too “rustic” for some people.
Pros:

We enjoyed our stay at the hotel but it might be too “rustic” for some people. It’s definitely a case of you get what you pay for! You will need to take a taxi from the ferry which costs 200 pesos.
Pros
Really friendly woman checked us in. She was very helpful and gave us tips for local restaurants and the number of the taxi company so we could book a taxi back to the ferry when we left. She also offered to look after our bags after check out if we needed it (we didn’t as we left the island in the morning). She also allowed us to store our milk and water in the fridge in their kitchen (there isn’t a fridge in the room, but there is a kettle) which was kind.
Good air-con and there was a ceiling fan.
Inexpensive accommodation – Holbox can be quite pricey for accommodation.

Cons:

Cons
The hotel is a 15-20 minute walk from the main town.
We didn’t have hot water the first day. We told reception and they said they would fix this – the next time we used the shower, the water was lukewarm but still not hot, and it stayed lukewarm for the rest of our stay. The bath is painted concrete (I think) and a lot of the paint was chipped off (see photo), so it feels quite grimy.
There are mosquito nets on all of the windows but we still had mosquitos in the room every day, despite being careful to quickly close the bedroom & balcony door when entering/exiting the room.
The windows in the room (not the balcony doors) just have wooden slats but no glass so noise from the street comes in – and there is constant traffic/music/people being loud throughout the night. Bring earplugs!
The wifi was quite slow (and you need wifi as I couldn’t get a phone signal on Holbox – I had roaming with my UK phone and could use it everywhere else in Mexico but nowhere in Holbox)
The bed was comfortable, but was suspended on ropes, so every time you moved/turned over, it rocked the bed, waking the other person
We were in room 13. Looking at the building from the outside, it seemed that all the other rooms had a hammock on their balcony apart from ours (but that wasn’t a big deal).
When we came back one evening (around 8pm I think), the entrance to the hotel was padlocked. We managed to wiggle through the gap to get in. No one had told us this could happen. We later worked out we could enter/exit via the back entrance, but I don’t know why the front was padlocked. (The receptionist had told us that reception would be unstaffed most of the time because it was low-season but she did give us two numbers to call/text if we needed help)
On our first morning, the cleaners were blaring music at 8am while they worked which woke us up.

2024-11-30 via Nuitee
L
Leicel
4
Simple room no frills
Pros:

It was a very simple room with a screen balcony a hammock I hung my swimsuits on. Very hard mattress no tv no water or coffee and no daily cleaning the tub was extremely dirty and the lobby was filthy and cluttered I only saw a worker 2 times I one week close to beach but roads are difficult

2024-09-16 via Nuitee
N
Nadia partner
6
Pros:

Hotel sin extras solo llegas a tu cuarto y ya

2024-07-23 via Nuitee
A
Adrián solo traveller es
8
A cosy place in the island
Pros:

The place is really good for its price, and the hammock in the private terrace is a real pleasure.

Very close to the beach, it's cosy, with good A/C, hot shower, and the staff is very polite also.

Cons:

The bed could be more comfortable, and the cleaning service may wake you up because there are no cards to inform.

2024-07-03 via Nuitee
N
Noel family
10
Pros:

Large yard if want lounge or play. 2nd row beachfront. Halfway between walking to town or the coco point with flamingos. Several choices of good places to eat or drink. Booth for booking tours few feet away. Room was clean and beds were comfortable.

2024-06-15 via Nuitee
N
Nancy solo traveller us
4
Won’t return not just to this place but holbox in general overpriced dirty smelly
Pros:

Location

Cons:

Dust bowl in corner with continual golf carts & dusty except for 3am-6am.. loud construction no
Kitchen for cooking no coffee maker

2024-05-02 via Nuitee
W
Wioleta family with young children pl
8
Very good
Pros:

Very close to beach. Nice restaurant and store just across the hotel. Access to a kitchen and a garden where you can sit in the evenings. The rooms are fine and the hanging beds are more comfortable than we thought. Overall this is a good place if you are looking for something simple at a reasonable price in Holbox. Taxi to and from ferry costs just 200 pesos.

Cons:

The was a lot of garbage in the kitchen.

2024-03-30 via Nuitee
M
Matej young couple dk
1
Bad
2024-03-25 via Nuitee
O
Olivera young couple rs
7
Nice staff, smooth stay
Pros:

Hotel staff was nice, proactive to reach out, everything went smoothly.

Cons:

Bathroom had a very strong smell.

2024-03-11 via Nuitee
A
Annemarie young couple nl
9
Ak Night(s) to remember
Pros:

Amazing location and very friendly staff (Nicole) and, ofcourse, the hanging bed and lovely balcony. It felt really cosy.
Great that there was a watertap and a fridge to cool drinks and food. I would definitely return here.

Cons:

It was a little loud at night with the golfcarts, woke me up a couple of times. I don't know if they drove extra because of the storm the night before but it was noisy.

2024-02-22 via Nuitee
X
Xenia family with young children es
8
Very good
2024-01-10 via Nuitee