Bakan - Palais des Congres

Hotels
•
Independent
8.6 (1958 reviews)
210 Rue De La Gauchetière O, Montreal, Quebec, H2Z 2A2 , Montreal , CA
1-514-616-8179

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Children allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Smoke-free property
Change of towels (on request)

Review Highlights

Pros:
Excellent location
Responsive management
Cons:
Cleanliness issues
Poor communication and unresolved problems

Categories

Cleanliness
5.99
Significant concerns regarding the cleanliness of the unit upon arrival with trash and sanitation issues.
Service
9.96
Management was responsive but faced coordination issues. Overall service is viewed positively despite this.
Location
10
Excellent location, described as central and convenient for various points of interest.
Room Quality
8.95
Room quality is nice but varied due to issues with cleanliness and management.
Amenities
7.98
Amenities were missing key items like kitchen towels and proper kitchenware.
Value for Money
8.94
Price was considered incredible given the location, but cleanliness issues impacted overall value.
Food and Beverage
9.49
No specific feedback provided; standard quality for this hotel tier.
Overall Experience
7.47
Overall experience was marred by the extremely poor condition of the unit at check-in.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:52

Property Description

Luxurious Amenities
24-hour front desk, luggage storage, and laundry facilities make your stay convenient and comfortable. Individually decorated guestrooms with kitchens, smart TVs, and complimentary Wi-Fi offer a cozy atmosphere.

Prime Location
Situated in Downtown Montreal, steps away from Montreal Convention Centre, you're also within walking distance to popular attractions like Notre Dame Basilica and Complexe Desjardins. Explore the city hassle-free, surrounded by key landmarks, dining, and entertainment options.

Airport Accessibility
Easily accessible from Montreal Saint-Hubert Longueuil Airport as well as Montreal–Trudeau Intl. Airport, the hotel ensures a smooth transition to and from your travels.

Ready to immerse yourself in luxury and convenience at Bakan - Palais des Congres? Book your stay now.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 1958 reviews
Cleanliness: 5.99
Service: 9.96
Location: 10
Room Quality: 8.95
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 7.47
V
Vittorio • solo_traveller • ca
10
Incredible!
Pros:

Incredible place! Just incredible!

Cons:

Everything was great I loved the Nespresso pods !

2026-04-11 • via Nuitee
S
Samir • extended_group • ca
10
Pros:

Tout

Cons:

Y avais pas de balai et lavettes pour la vaisselle.

2026-04-08 • via Nuitee
M
Martynchuk • extended_group • ca
10
2026-04-06 • via Nuitee
A
Angela • family_with_children • ca
10
2026-04-05 • via Nuitee
S
Sowe • family_with_children • us
10
Great location and excellent staff
Pros:

Very clean and decent. Great for families

2026-04-05 • via Nuitee
H
Hannah • family_with_children • us
1
Be safe
Cons:

The door was locked and I called the host to check in but no answer. One family was was waiting at the door with little kids. The area was not safe at all. We saw some drug addicts wondering around the area. One homeless man pushed my husband without any reason. Management requires me to fill out the form. And the form was sent by management after 4pm on the day of check in thru the link I don't trust. Don't trust this business. Be safe 🙏

2026-04-05 • via Nuitee
E
ELIAS • solo_traveller • ca
10
J'ai passé de très bons moments.
Pros:

J'ai beaucoup aimé le calme qui caractérise ce milieu, pas de dérangement. L'accès était facile. Le tout était conforme à mes attentes.

2026-04-02 • via Nuitee
V
Vallières Laflamme • family_with_children • ca
1
2026-04-02 • via Nuitee
C
Charles • family_with_children • ca
10
2026-03-31 • via Nuitee
L
Louis-charles • family_with_children • ca
10
2026-03-30 • via Nuitee
C
Carolyn • couple • ca
9
Pros:

Very clean and lots of space. Laundry included. Kitchen was well set up. Comfy beds and good shower. Staff were lovely and helpful when we needed a late checkout because of the ice storm.

Cons:

The area around the hotel was a bit sketchy and parking is not easy. There's a rough looking parking lot across the street but it was very expensive and didn't feel safe so we had to park about 15min walk away.

2026-03-30 • via Nuitee
G
Gen • family_with_children • ca
8
2026-03-28 • via Nuitee
C
CeeCee Nwaigwe • family_with_children • gb
8
2026-03-28 • via Nuitee
S
Sajje • family_with_children • no
1
Do not stay here! Dirty, ants and silverfish everywhere.
Pros:

Nothing.

Cons:

DO NOT STAY HERE! This was the worst experience we’ve ever had in an accommodation. The apartment was super dirty, full of ants and silverfish (!!) even in our beds. We complained to the host and were asked to send pics, we did, and suddenly they stopped answering.

2026-03-28 • via Nuitee
P
Patrice • extended_group • ca
7
Propre, paisible et bon rapport qualité/prix
Pros:

propreté des lieux et du lit

Cons:

Élimination de la moissisure

2026-03-26 • via Nuitee
A
Amira Aisha • family_with_children • ca
9
2026-03-24 • via Nuitee
E
Esther • extended_group • at
9
2026-03-23 • via Nuitee
R
Richmond • family_with_children • ca
9
Pros:

It would be nice to have more info at the entrance of building, like who to call in case we are in need of something.

Cons:

Na

2026-03-22 • via Nuitee
S
Santhiya • extended_group • ca
7
2026-03-19 • via Nuitee
G
Gabriela • extended_group • ca
3
Bad odor in the room and around the property. Elevator does not work.
Pros:

location only

Cons:

Elevator was not working, had to carry my luggage upstairs.
Building looks outdated and there is a really bad smell in the room.
Entrance back to parking is hard to find.
Sofa bed sheets were not cleaned.

2026-03-17 • via Nuitee