Kastel Petrópolis

Hotels
•
Kastel Hotéis
8.9 (3277 reviews)
153 Rua Marechal Deodoro , Petrópolis , br

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Sauna
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Internet access
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Review Highlights

Pros:
Excellent location
Helpful staff
Comfortable rooms
Cons:
Issues with cleanliness
Breakfast quality inconsistent

Categories

Cleanliness
7.81
Several reviews mentioned issues with cleanliness, including dirty sheets and mold.
Service
9.78
Numerous positive comments about the staff being attentive and helpful.
Location
9.82
Excellent location in the city center, highly praised in multiple reviews.
Room Quality
8.77
Rooms were described as spacious and comfortable.
Amenities
8.8
Good amenities including a sauna, pool, and room service.
Value for Money
8.76
Good value mentioned across reviews, especially for location.
Food and Beverage
8.31
Food quality received mixed reviews, with some noting issues with breakfast.
Overall Experience
9.18
Overall experience was highly rated with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:01

Property Description

Luxurious Accommodations
Kastel Petrópolis offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Some units even feature balconies and coffee machines for added comfort.

Relaxation and Leisure
Guests can unwind at the indoor pool or sauna after a day of exploring Petrópolis. The 24-hour front desk ensures convenience and assistance whenever needed.

Delightful Dining and Amenities
Start your day with a delicious continental breakfast served every morning. Enjoy entertainment with flat-screen TVs in the rooms and complimentary toiletries for a comfortable stay.

Experience luxury and convenience at Kastel Petrópolis - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 3277 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.82
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
P
Paradiso • family_with_children • br
10
Pros:

Gostamos muito do atendimento da equipe, sobretudo: Francisco, André, Rodrigo e Arthur e tmb do camareiro Sandro.
A equipe do Café da manhã
Recepçao : Tiago
cozinha: Ludmila, Jessica e Cintia tmb foram ótimos.

2026-03-12 • via Nuitee
C
Caio • family_with_children • br
10
Pros:

Hotel muito bom, vale muito a pena. Café da manhã é um dos melhores que já tomei. Piscina aquecida. Quarto amplo e confortável.

Cons:

Barulho dos caminhões na rua pela manhã. Barulho dos carros andando não é o problema, o problema é que na frente tem um estacionamento de carga e descarga, os caminhões ficam dando ré e apitando a manhã toda. Se você tiver um sono pesado não será problema.

2026-03-10 • via Nuitee
L
Lemoine • extended_group • br
8
2026-03-10 • via Nuitee
J
Josi Helly • family_with_children • br
10
2026-03-09 • via Nuitee
R
Renato • solo_traveller • br
8
Pros:

Localização excelente

2026-03-09 • via Nuitee
P
PATRICIA • solo_traveller • fr
9
Hôtel moderne parfaitement situé à Petrópolis
Pros:

Accueil sympathique, très bon emplacement de l’hôtel , literie confortable, chambre spacieuse, buffet du petit-déjeuner très bien.
La piscine est très chaude !

Cons:

On entend la circulation des voitures, si vous êtes sensibles au bruit cela peut être gênant .
Et dommage que les systèmes de buses dans la piscine ne soient pas actives , ça ferait un super jacuzzi !

2026-03-07 • via Nuitee
I
Italo • family_with_children • br
10
Foi perfeito.
Pros:

Quartos completos e aconchegantes

Cons:

Sem reclamações.

2026-03-07 • via Nuitee
J
Júlio Horta • family_with_children • br
10
2026-03-07 • via Nuitee
F
Fernanda • couple • br
10
2026-03-07 • via Nuitee
G
Gonçalves Silva • family_with_children • br
10
Pros:

Muito satisfeita com os serviços prestados. Limpo, organizado, café delicioso, equipe excelente. Localização maravilhosa. Certeza que voltando a essa cidade incrível, já tenho onde ficar. Obrigada e até breve.

2026-03-06 • via Nuitee
L
Leonardo Magno • family_with_children • br
9
2026-03-06 • via Nuitee
A
Anilton • family_with_children • br
10
Hospedagem excelente e maravilhosa
Pros:

Gostei de tudo e principalmente do suporte para atender meu grupo com conforto e bom atendimento. Todos os funcionários foram nota 1000. Possui um café da manhã maravilhoso e funcionários dedicados. Somos gratos por tudo e desejamos voltar.
Somos gratos ao Francisco, Alex ASG e Rodrigo manobrista e Artur.... Fabio gerente que permitiu e possibilitou essa recepção e suporte e também ao Tiago.
- Estamos felizes e desejosos de retornar

Cons:

Nada a reclamar e sim agradecer por tudo

2026-03-04 • via Nuitee
P
Patricia • family_with_children • br
10
2026-03-03 • via Nuitee
A
Angélica Da Rocha Vicente e Lucas • family_with_children • br
8
2026-03-02 • via Nuitee
P
Paulo Vitor • family_with_children • br
9
2026-03-02 • via Nuitee
E
Eslane • family_with_children • br
10
2026-03-02 • via Nuitee
M
Michele • family_with_children • br
10
Maravilhoso!!!!!
Pros:

Atendimento excelente, ótima localização, limpeza espetacular

Cons:

Amei tudo no hotel!

2026-02-28 • via Nuitee
S
sydney • family_with_children • br
10
Equipe nota 10
Pros:

Gostamos muito de tudo e os funcionários merecem 1000
Excelente o café da manhã ser servido no restaurante

Cons:

Gostamos de tudo e já nos hospedamos nesse Hotel várias vezes

2026-02-28 • via Nuitee
D
Didier • family_with_children • fr
9
Pros:

Personnel à l'écoute 10/10
Les équipements proposés par l'établissement sont de bonne qualité.
La propreté
L'espace cosy au dernier étage avec piscine et espace de repos.

Cons:

La pluie lors de ́notre sejour mais l'établissement n'y pouvait pas grand chose😉

2026-02-27 • via Nuitee
G
Gustavo • solo_traveller • br
9
Bom custo beneficio
Pros:

Preço

Cons:

Limpeza

2026-02-27 • via Nuitee