Novotel Kinshasa La Gombe

Hotels
•
Novotel
7.5 (193 reviews)
76 Avenue Bandundu La Gombe , Kinshasa , CD
+243 808 371 762

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/welcoming staff
Very clean
Good breakfast
Modern business hotel
Guests felt safe/security
Cons:
Severe overbooking / sold room causing guest to be stranded
Broken A/C and non-working fridges
Water leakage and slow repair response
No appropriate parking
High prices for alcoholic drinks
Lack of in-room equipment / amenities
Inconsistent service quality

Categories

Cleanliness
9.5
Several guests explicitly said the hotel was very clean ("Très propre").
Service
7
Mixed: multiple mentions of welcoming, friendly reception but also serious failures (overbooking, slow repairs); service is inconsistent overall.
Location
7.5
Standard quality for this hotel tier.
Room Quality
5.5
Multiple complaints about room equipment: broken A/C, fridges that never worked, toilet water leakage and other maintenance issues.
Amenities
6
Noted lack of appropriate parking and missing in-room equipment; amenities are present but limited.
Value for Money
7
Mixed perceptions: some guests felt prices (notably drinks) were too high and one severe negative booking incident affected perceived value.
Food and Beverage
9
Breakfast received positive mentions; however alcoholic beverages (cognac/whisky) were frequently called overpriced.
Overall Experience
8.5
Generally positive repeat stays and safe feeling reported, but marred for some by a severe overbooking incident and recurring room maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Amenities: Enjoy an outdoor swimming pool, fitness centre, and terrace at our 4-star hotel in Kinshasa.

Exceptional Services: Benefit from a 24-hour front desk, airport transfers, and free WiFi during your stay.

Delicious Dining Options: Indulge in a buffet breakfast, African, American, and French cuisine, and vegetarian dishes at our on-site restaurant.

Book your stay at Novotel Kinshasa La Gombe for a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 193 reviews
Cleanliness: 9.5
Service: 7
Location: 7.5
Room Quality: 5.5
Amenities: 6
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.5
V
Vin • couple • za
1
Never Ever Again
Pros:

I don't like it ... they had sold my .room ... they were fully booked ... despite me showing them my booking confirmation

Cons:

I was left stranded in the middle of the night as they had sold my room to someone else ... i.e. I never stayed in this hotel ...
Luckily Hilton found me a room for that night.

2026-10-26 • via Nuitee
J
Jenny • couple • ch
7
Pros:

Très propre, tout le personnel accueillant et très gentil

Cons:

La climatisation dans la chambre ne fonctionnait pas. C’était une fournaise.

2026-10-25 • via Nuitee
G
Grace • solo_traveller • cd
8
Pros:

Le petit déjeuner.

Cons:

Il n'ya pas de Parking approprié.

2026-10-22 • via Nuitee
D
Divina Luz • couple • br
6
2026-10-21 • via Nuitee
I
Isaac • couple • cd
8
2026-10-19 • via Nuitee
L
Lisa • solo_traveller • cd
7
2026-09-11 • via Nuitee
E
Emmanuel • couple • cd
10
2026-09-07 • via Nuitee
D
Doddy • couple • fr
8
Pros:

Merci beaucoup

2026-09-01 • via Nuitee
Y
Yannick • solo_traveller • cd
9
Pros:

L'accueil était très super et j'étais en sécurité

Cons:

Le prix des cognac et whisky trop élevé

2026-08-16 • via Nuitee
G
Getty • couple • fr
10
Un très bon séjour comme d’habitude.
Pros:

Tout.

Cons:

La seule chose que je n’ai pas aimé c’est le dysfonctionnement des réfrigérateurs dans les chambres, ils ne fonctionnent pas, le technicien l’a changé 3 fois, mais ils n’ont jamais fonctionné, on dirait qu’ils servent pour décoration.

2026-08-12 • via Nuitee
L
Light • couple • cd
8
2026-06-28 • via Nuitee
M
Mahoungou • solo_traveller • cg
7
2026-06-27 • via Nuitee
J
Jeremie • solo_traveller • cd
10
2026-06-09 • via Nuitee
I
Ise • couple • cd
9
2026-06-04 • via Nuitee
D
Dodo Mpela • family_with_children • gb
7
2026-05-28 • via Nuitee
J
Jordy • couple • fr
10
2026-05-26 • via Nuitee
J
Justus • solo_traveller • ke
10
2026-05-22 • via Nuitee
A
Arup • solo_traveller • my
7
Pros:

Modern business hotel

Cons:

Water leakage in the toilet that overflew and it took more than three hours to fix it

2026-05-18 • via Nuitee
S
Suemine • couple • cd
8
2026-05-18 • via Nuitee
W
Wembo • couple • cd
5
Pros:

J ai pas aimé le service. Pour le prix, je trouve que le service client ne correspond pas. Je trouve aussi le manque d’équipement dans les chambres.

2026-05-13 • via Nuitee