Collection O 91409 Hotel Fiducia Otista 153 - 157

Most Staffs don't welcome foreigners and are not friendly.
Food is half-cooked. I had to ask again.

Staff informed me that my booking is not found in records. After a very long argument, they gave my room.

when we arrived at midnight, the receptionist said they can see my booking but since i haven't pay, they did not let me in. we booked thru booking.com and you MUST PAY AT THE COUNTER, we have no other option when the booking was done. but, the guy insisted us to cancel the booking and they will consider us walk in customer and will charges us higher price. why we booked online? of course because the price is cheap but the reception did not allow us to pay the booking.com amount. walk in price is double the price. Plus the room are very dirty, dust & stain everywhere, bad smell

Everything.

Nothing. They rejected me and said they were full despite me booking

Room condition

Everything

Internet sucks, in 6 days two times all night no internet. No room cleaning in 6 nights

If I could give this a 0, I would. When I arrived, I was shown to the room by a gentleman holding a can of air freshener, which he proceeded to empty half the contents of as soon as we entered the room, in a feeble and unsuccessful attempt to cover up the pungent smell of smoke. The bathroom stank of urine and the toilet was filthy, there were black hairs all over the floor and bed, stains and cobwebs all over the walls and the staff were incredibly unwelcoming and quite frankly, I felt very uncomfortable and unsafe there, to the point where I actually moved to a different hotel. When I tried to get in touch with booking.com about the issue, the helpline didn't go through, so I had to message and they gave me no help whatsoever, simply sending an automated message telling me to contact the property. I am very unimpressed with both the property, it's rating, and moreover, booking.com's response.

some of these hotel employees need to change because they don't know how to do their job well. Although I had a Genius discount, I didn't get free Water. no one speaks English. no one asks for housekeeping. the towel is torn. the pillows turn yellow. the reception speaks with a loud voice, there is no respect and understanding. doesn't deserve more than 4 points. Because of some workers

Weak wifi

They sold my room when arrived after midnight although I informed the hotel earlier about this. They said that I did not pay earlier despite they accepts payment at site which was my choice. They gave me a room in #157 which is not in the same quality with #153 and pictures in the site. Even did not change my room in the second day. The toilet was not functioning properly, dirts were staying long time and I was afraid if dirt will come out. There was a scorpion in bathroom also, thanks to worker that who removed it immediately.