Best Western Queen Victoria Market Hotel

Hotels
•
Best Western
8.6 (1008 reviews)
77 - 79 Capel Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Lack of breakfast

Categories

Cleanliness
8.49
Most reviews mentioned the hotel was clean, but some complained about the rooms being small and cluttered.
Service
9.46
Many guests found the staff to be friendly and helpful, though a few noted issues with communication.
Location
9.5
Multiple reviews praised the excellent location close to Queen Victoria market.
Room Quality
7.95
Some reviews indicated that the rooms were small and had issues with layout.
Amenities
8.48
Basic facilities were available, though the lack of breakfast options was a downside for some.
Value for Money
8.44
Many guests felt they got what they paid for, although some mentioned that the rooms were small.
Food and Beverage
7.49
Lack of breakfast offerings mentioned in several reviews.
Overall Experience
8.96
General consensus is that guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:49

Property Description

Convenient Location:
Situated in the heart of Melbourne, just 1.1 km from the Melbourne City Conference Centre, Best Western Queen Victoria Market Hotel offers a central base for exploring the city's attractions.

Modern Amenities:
Experience comfort and convenience with air-conditioned rooms, free WiFi, a business centre, and luggage storage facilities at this 4-star hotel. Each room is equipped with a desk, flat-screen TV, and a fridge for a pleasant stay.

Nearby Attractions:
Explore popular landmarks like Melbourne Central Station, Block Arcade Melbourne, and Melbourne Museum, all within easy reach of the hotel. Don't miss out on the vibrant city life just steps away from your accommodation.

Ready to immerse yourself in the vibrant city of Melbourne? Book your stay at Best Western Queen Victoria Market Hotel now!

Important information:

The property's office opening hours are:
- From Monday to Friday from 08:30 to 19:00
- On Saturdays from 08:30 to 18:00
- On Sundays and on public holidays from 08:30 to 17:00
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1008 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
• extended_group • au
9
2026-04-11 • via Nuitee
J
Jordy • couple • au
6
Was very nice amenities, poor sound barrier.
Pros:

The Staff were amazing, it was the noise you could hear from the other room that we weren’t satisfied with.

Cons:

Stated above.

2026-04-06 • via Nuitee
P
Prue • family_with_children • au
8
Pros:

Location great, quiet street and close to everything. Good size beds. Room size good. The Pure Beach body wash and lotion was very nice.

Cons:

No private parking. Street parking was metered from 7am to 11pm.

2026-04-05 • via Nuitee
P
Phan • solo_traveller • vn
3
Room was smelly.
Pros:

Good location

Cons:

There was not 24hour support

2026-04-02 • via Nuitee
R
Rose • couple • au
10
Pros:

N/A

2026-04-02 • via Nuitee
M
Mario • couple • au
9
2026-04-01 • via Nuitee
J
John • solo_traveller • au
10
2026-03-29 • via Nuitee
A
allan • couple • au
7
2026-03-29 • via Nuitee
N
Narelle • couple • au
7
Check I’m took way to long, no soap in bathroom.
2026-03-29 • via Nuitee
K
Kim • couple • au
5
Overpriced
Pros:

Clean and it’s location

Cons:

Check in protracted and lengthy. Twin share room too small air conditioner not changed over to allow heating option . Wardrobe was a towel rack with some clothes hangers . No iron or ironing board

2026-03-29 • via Nuitee
H
Harmonie • solo_traveller • au
8
2026-03-29 • via Nuitee
S
Sonia • couple • au
9
Pros:

Fantastic location on the doorstep of the Queen Victoria Market.
Clean and lovely staff.
Would return for a quick little Melbourne Stay Cation

2026-03-28 • via Nuitee
P
Peter Stephan • solo_traveller • de
7
2026-03-28 • via Nuitee
A
ANDREW • family_with_children • au
10
Impressive city attractions
Pros:

Very clean comfortable and close to city

Cons:

N/A

2026-03-28 • via Nuitee
W
WARREN • solo_traveller • au
6
2026-03-28 • via Nuitee
J
Janice • family_with_children • au
8
Pros:

Clean and quiet. Great location to wear I needed to be

Cons:

Rooms are a little small

2026-03-27 • via Nuitee
T
THI NGOC YEN • solo_traveller • au
10
2026-03-24 • via Nuitee
J
Josephine • couple • au
9
Comfortable, pleasant and good.
Pros:

The location was good, close to the tram and restaurants. The room was nice and clean.

2026-03-22 • via Nuitee
C
CINTHYA • family_with_children • au
10
Value for money
Pros:

Great location, very clean and comfortable. Room had exactly what we needed and great view of the city ( we stayed on level 3).
Close to great restaurants and other amenities. Good for families.

Cons:

Nothing. I was very happy with the service.

2026-03-21 • via Nuitee
G
Gitte • extended_group • nz
9
2026-03-20 • via Nuitee