THE FACE Style Hotel

Hotels
8.4 (2633 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2168 1688

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near Petronas Towers
Rooftop pool with spectacular views
Spacious rooms with good decoration
Generous, tasty breakfast
Some friendly and helpful staff (reported)
Cons:
Inconsistent/impersonal service; no luggage help
Poor or inconsistent cleanliness (dirty carpets, worn furniture)
Pool often overcrowded and sometimes not clean
Long elevator waits and congestion
Noise from street/insufficient sound insulation
Additional laundry costs / no in-house laundry

Categories

Cleanliness
7.2
Multiple guests reported poor cleanliness: dirty carpets, worn furniture, inconsistent room cleaning and occasional unclean pool water; cleanliness is notably below the hotel’s visual presentation.
Service
7.4
Service is inconsistent: several reports of impersonal or uncooperative reception, no luggage help and preferential treatment concerns, though some reviews mention friendly staff in places.
Location
9.8
Excellent location — short walk to Petronas Towers/KL sights and rooms/pool offer spectacular city views; location is a clear strength.
Room Quality
8.4
Rooms are spacious with nice decoration and great views, but some guests reported worn furniture and poor sound insulation, so quality is good but not flawless.
Amenities
9.1
Rooftop pool and ambiance are standout amenities with excellent views; however the pool can be overcrowded at peak times and elevator congestion affects access.
Value for Money
7.1
Perceived value is mixed: solid location and amenities but guests note it doesn’t always match a '5-star' price (extra laundry costs, service shortfalls).
Food and Beverage
9.4
Breakfast is frequently praised as varied and tasty; F&B receives consistently positive comments.
Overall Experience
8.8
Generally positive overall — many returned guests and strong praise for location, pool and breakfast — tempered by recurring service and cleanliness issues that lower the stay for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 2633 reviews
Cleanliness: 7.2
Service: 7.4
Location: 9.8
Room Quality: 8.4
Amenities: 9.1
Value for Money: 7.1
Food and Beverage: 9.4
Overall Experience: 8.8
C
Costantino Di Lella • family_with_children • it
9
2026-10-30 • via Nuitee
H
Hassan • couple • sa
10
2026-10-30 • via Nuitee
H
Hussein • family_with_children • iq
8
My review
Pros:

The pool was very nice the rooms were huge the decoration were nice too

Cons:

There was no help with luggage

2026-10-28 • via Nuitee
N
Nikola • couple • cz
8
2026-10-28 • via Nuitee
S
SATOSHI • solo_traveller • jp
10
2026-10-27 • via Nuitee
Y
YAIZA • couple • es
8
2026-10-27 • via Nuitee
A
Aleksandr • solo_traveller • ru
4
2026-10-27 • via Nuitee
R
Rohan • family_with_children • in
10
2026-10-26 • via Nuitee
N
Nurul • family_with_children • sg
8
2026-10-26 • via Nuitee
A
Andrea • family_with_children • sk
9
Pros:

Hotel splnil naše očakávania. Super lokalita, 10 minút pešo ku Petronas T. Krásny výhľad z bazéna . Raňajky bohatý výber, chutné.

2026-10-23 • via Nuitee
B
Bekhzod • extended_group • uz
10
2026-10-19 • via Nuitee
A
Annachiara • couple • it
10
2026-10-19 • via Nuitee
S
SEBIN • family_with_children • au
10
2026-10-18 • via Nuitee
C
Clàudia • couple • es
8
2026-10-18 • via Nuitee
H
Hamraoui • solo_traveller • ma
10
2026-10-12 • via Nuitee
K
Khairul • couple • my
9
2026-10-11 • via Nuitee
G
GHanemi • family_with_children • dz
10
2026-10-10 • via Nuitee
G
GHanemi • family_with_children • dz
10
2026-10-10 • via Nuitee
E
ElenaFernandeZ • solo_traveller • es
2
BUSCA OTRO ALOJAMIENTO
Pros:

-- puntos positivos ---
- La habitación tiene unas vistas tremendas a la torre KL y al merdeca 118
- tuvimos un problema con el secador de pelo y no lo cambiaron enseguida.

Cons:

Desde la llegada notas un recibimiento bastante impersonal simplemente eres un número.
- No es ni de cerca un hotel de 5 estrellas como hacen ver y cobran por ello.
- En la recepción ya se nota en los muebles...
Muebles comidos por el uso, una moqueta llena de mierda, sillones super trillados....
- solo te dan una tarjeta de acceso a la habitación que la necesitas para activar la luz y el aire acondicionado de la habitación y para poder subir en el ascensor. Por lo cual si sois 2 personas como nosotros no os podéis mover libremente como quedarse uno en la habitación y el otro ir a comprar algo.
- Los ascensores tardan muchísimo y se hacen unas colas inmensas que no gestiona nadie... te tiras 15 min esperando para coger el ascensor y tienes que aguantar como los chinos maleducados se cuelan delante de todo el mundo ya que parece que si eres chino eres cliente VIP y una de dos o te lías a discutir con todo cristo o te aguantas. Deberían tener a alguien controlando los ascensores.
- Al atardecer, la piscina es un objetivo imposible. Los ascensores están siempre en los pisos superiores siendo imposible cogerlos y cuando llegan aparecen llenos de agua de la gente de la piscina.
- la piscina es imposible de utilizar ya que está masificada con la gente que sube a hacerse la foto con las torres petronas.
- No tiene lavandería en el hotel, tienes que contratar un externo que se lleva la ropa, tarda 2 días en traerla y por prenda aprox te cuesta 6 € por lo cual entre el calor que hace aqui que estas sudando todo el dia y al ritmo que usas ropa te sale por una pasta lavar la ropa.
- por la noche hay un montón de gente (casi siempre chinos) armando mucho escándalo en los pasillos, dando voces y dando golpes.
- en la habitación se escucha por las noches un ruido escándaloso de las motos y coches que pasan por debajo y eso que estábamos alojados en la planta 35. Tienen un aislamiento sonoro ridiculo.

2026-10-09 • via Nuitee
J
Juan • couple • es
10
Excelente
Pros:

Todo

Cons:

Nada

2026-10-08 • via Nuitee