THE FACE Style Hotel

Hotels
8.5 (2500 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , my

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Beautiful rooms
Good service
Cons:
Cleanliness issues
Slow elevators

Categories

Cleanliness
7.71
Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.
Service
8.68
Good service noted, although some staff were described as stubborn.
Location
9.22
Great location with easy access to attractions.
Room Quality
8.67
Rooms described as beautiful with excellent views.
Amenities
8.2
Decent amenities but with issues like pool overcrowding.
Value for Money
8.16
Good value, though some reviewers feel not all aspects meet 5-star standards.
Food and Beverage
8.71
Breakfasts praised as good and plentiful.
Overall Experience
8.68
Overall a good experience, but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:30

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2500 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
V
vikashni solo_traveller nz
10
Pros:

The view on the rooftop

Cons:

Things are far away

2026-04-25 via Nuitee
A
Aida solo_traveller kz
10
Pros:

Всё очень понравилось! Всё супер: чисто и красиво.

2026-04-23 via Nuitee
H
Hong solo_traveller my
8
2026-04-22 via Nuitee
H
Hong solo_traveller my
8
2026-04-22 via Nuitee
H
Hong solo_traveller my
7
2026-04-22 via Nuitee
H
Hong solo_traveller my
8
2026-04-22 via Nuitee
D
Dalia solo_traveller qa
8
Pros:

Strategic location, spacious, and clean rooms! However, the smell of the carpet and humidity was terrible. I had to change rooms, and the staff was nice and helpful. My new room had a much better view.

Cons:

The motorcycles all night long. My room was so noisy. I had hard times sleeping. One note, staff need to check remote controls and batteries more often. In both rooms they were not working. Yet, my stay was nice!

2026-04-22 via Nuitee
M
Marnilar solo_traveller au
10
2026-04-21 via Nuitee
R
Rishta solo_traveller mu
7
2026-04-21 via Nuitee
R
Rachid family_with_children nl
10
Prachtig
Pros:

Personeel en hygiëne service

Cons:

Dat ze ondanks 3 maanden vooraf betaald al de gereserveerde niet hadden voorhanden kregen wel een upgrade als tegemoetkoming

2026-04-20 via Nuitee
B
Belbachir Ahcene solo_traveller fr
6
Pros:

Le meilleur de l'hôtel est vraiment la piscine, le reste odeur d'humidité dans la chambre, confortable, vous pouvez trouvez mieux. Pour ce prix

Cons:

L'humidité dans les chambres

2026-04-20 via Nuitee
I
Inês couple pt
5
Bom localização mas a qualidade do hotel como um todo deixa a desejar. Não recomendo, a qualidade preço não é aceitável.
Pros:

A localização e a vista do rooftop

Cons:

O pequeno almoço não é de um hotel de 5 estrelas, nem sequer sumos naturais tinham que é um básico para um país onde as frutas são abundantes. O Rooftop tem uma vista incrível mas está super descuidado, a começar pelas cadeiras que estão imundas. O quarto não tem um bom isolamento, ouvia-se imenso barulho da rua e eu fiquei no 16° andar.

2026-04-19 via Nuitee
A
Agnieszka extended_group pl
8
2026-04-19 via Nuitee
X
Xiang couple cn
8
2026-04-18 via Nuitee
M
Maria solo_traveller ru
4
Pros:

Location was good.

Cons:

Unpleasant, unhelpful stuff, horrible breakfast, we ordered non smoking room - the smell inside was like there was a cigar club last 10 years. Swimming pool 6/10 (only the view saves), very old and dirty sunbeds. The room was clean, but stuff on reception warned us that every cleaning they use cameras "for security " , but according to a giant list of prohibitions on the reception - they just try to catch people who "dry their clothes in the wrong place" - quote from the desk. I believe not the best place to stay. Room was big enough, but not more.

2026-04-17 via Nuitee
D
Daniel solo_traveller au
10
Pros:

The room was very spacious and clean. The bathroom was very good. The pool was very striking with amazing views. The location was excellent, within walking distance of the Petronas Towers and other main attractions centrally.

Cons:

Only thing was the bath took a while to run.

2026-04-16 via Nuitee
Y
YANG-MIAO couple tw
10
2026-04-16 via Nuitee
T
tako couple fr
1
A cette Hôtel nul allé chez Luna platinum c mieu
Pros:

Les deux hôtesse d’accueil sont très désagréable !

Cons:

L'assesseur de 18h a 23 h catastrophique

2026-04-15 via Nuitee
E
el amin family_with_children dz
8
2026-04-14 via Nuitee
H
HAMIDEH couple au
10
2026-04-13 via Nuitee