THE FACE Style Hotel

Hotels
8.5 (2434 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Beautiful rooms
Good service
Cons:
Cleanliness issues
Slow elevators

Categories

Cleanliness
7.71
Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.
Service
8.68
Good service noted, although some staff were described as stubborn.
Location
9.22
Great location with easy access to attractions.
Room Quality
8.67
Rooms described as beautiful with excellent views.
Amenities
8.2
Decent amenities but with issues like pool overcrowding.
Value for Money
8.16
Good value, though some reviewers feel not all aspects meet 5-star standards.
Food and Beverage
8.71
Breakfasts praised as good and plentiful.
Overall Experience
8.68
Overall a good experience, but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:30

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2434 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
F
Friedrich • couple • ch
10
Sehr gut und sehr nett sehr geil
2026-04-09 • via Nuitee
M
Muhammad Sultan • extended_group • pk
10
2026-04-06 • via Nuitee
H
hamza • couple • fr
7
Cons:

Chambre mal isolé en dessous du 12 on entend tout le trafic à l’extérieur

2026-04-05 • via Nuitee
M
Muhammad Sultan • extended_group • pk
10
2026-04-05 • via Nuitee
M
Marnilar • solo_traveller • au
10
2026-04-03 • via Nuitee
R
Ranju • couple • au
10
2026-04-03 • via Nuitee
A
Aliaksandr • couple • by
8
Cons:

Still didn’t receive back a deposit.

2026-04-03 • via Nuitee
S
Sergei • family_with_children • ru
5
Pros:

завтрак

2026-04-02 • via Nuitee
N
Nik • couple • my
9
2026-04-01 • via Nuitee
A
Alisher • family_with_children • uz
10
2026-04-01 • via Nuitee
N
noemie • couple • fr
10
2026-03-31 • via Nuitee
N
Nicolas • couple • ch
8
2026-03-31 • via Nuitee
H
Hamidreza • family_with_children • ir
10
2026-03-31 • via Nuitee
N
nishath • solo_traveller • ae
9
Luxurious stay and awesome view of twin towers
Pros:

Location and Rooms were really luxurious

Cons:

Too crowded in the reception as the lobby for two hotels were shared

2026-03-31 • via Nuitee
M
Mohammed • couple • au
10
2026-03-31 • via Nuitee
G
gökhan • family_with_children • tr
8
Pros:

Konum iyi yerde. Odalar büyük ve temizdi. Mutfak mevcut. Havuz manzarası çok iyi.

Cons:

Havuz fakat sabah 9 dan öğle saatlerine kadar ve akşam 6 dan sonra çok kalabalık oluyor herkes fotoğraf çekmek için bulunuyor.
Ayrıca havuz için belirlenmiş kurallara uyulmuyor, görevlilerde uyarıda bulunmuyor. Örneğin havuz için belirlenmiş kılık kıyafete çoğunlukla uyulmadığını gördüm. Dış kıyafetleri tişörtleri vb.. ile girenler çok fazla.

2026-03-29 • via Nuitee
P
Pascal • couple • de
7
2026-03-29 • via Nuitee
T
TOMOHIRO • solo_traveller • jp
6
普通に快適だけどリピートはしないかも
Pros:

家電はPanasonicで、しっかりした台所と大きな冷蔵庫も完備されていたので困らない。
プールはとてもよかった。
人が程よくて良い
部屋は広くてテーブルも多い

Cons:

コンビニとかが近くにないのでルームサービス終わった後などgrab出かけるか、頼んだりするしかない。
ちょっと埃っぽい

2026-03-28 • via Nuitee
Y
Yazid • extended_group • fr
6
2026-03-28 • via Nuitee
P
Piscitelli • family_with_children • it
8
2026-03-28 • via Nuitee