Mercure Miri City Centre

Hotels
•
Mercure
9.6 (2111 reviews)
LOT 2368 BLOCK 9, MCLD JALAN MERBAU , Miri , my
+60 154-877 3888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Clean rooms
Cons:
Poor food quality
Parking issues
Small and noisy rooms

Categories

Cleanliness
9.84
Room was clean but issues with window cleanliness were noted.
Service
10
Staff were consistently described as friendly and helpful.
Location
10
Great central location in the heart of Miri.
Room Quality
9.81
Rooms described as comfortable but some issues with noise and space.
Amenities
10
Facilities were generally good but lack of storage and room design issues were highlighted.
Value for Money
8.85
Seen as overrated with some guests feeling the price did not meet expectations.
Food and Beverage
8.3
Breakfast options rated poorly by multiple reviews, leading to health issues for some.
Overall Experience
10
Most guests enjoyed their stay despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:30

Property Description

Luxurious Amenities
Experience a stay of comfort and convenience with our outdoor swimming pool, fitness centre, and bar.

Exceptional Services
Enjoy our concierge service, 24-hour front desk, airport transfers, and room service for a hassle-free stay.

Delicious Dining Options
Savor a variety of breakfast choices and dine at our restaurant offering American, Chinese, and British cuisine.

Book now for an unforgettable stay at Mercure Miri City Centre, your perfect choice in Miri!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 2111 reviews
Cleanliness: 9.84
Service: 10
Location: 10
Room Quality: 9.81
Amenities: 10
Value for Money: 8.85
Food and Beverage: 8.3
Overall Experience: 10
A
Amir • couple • bn
10
Nice
Pros:

Good breakfast

Cons:

None

2026-08-18 • via Nuitee
C
Cinzia • couple • it
10
2026-08-15 • via Nuitee
A
Ade • extended_group • bn
2
Good Sleep on a Firm Mattress BUT Terribly Designed Hotel - NEVER AGAIN
Pros:

I will start with the positives. The "Mercure Hotel" Miri is slap bang in the centre of town. It lies opposite the famous "Ming Cafe" Pub, a cheap place to eat and drink in Miri. The "Imperial Mall" is 5 minutes on foot. "Bintang Mall", which is bigger with obviously a lot more choice, is a longer walkable distance away. But given the heat, a Grab Taxi is more desirable, and will get you there in 5 minutes tops at the cost of 4 ringgits.
The hotel staff at the Mercure are very friendly. There is a rooftop pool and bar with delicious alcoholic and alcohol-free cocktails. Upon checking in, each customer gets a voucher for a free scoop of ice-cream. Despite the strawberry ice-cream being so suspiciously brilliantly pink, it was tasty and refreshing.
There is a fridge in the room but no microwave and Wi-Fi is constant and reliable. There is a gym with one treadmill, one exercise bike, and some weights but overall the gym was too small.

Cons:

So now the really important part. I found the design of the hotel rooms to be absolutely abysmal and not well-thought-out at all! I am shocked that none of the other reviews mentioned the layout of the bathroom. The toilet and bathroom are separated in cubicles with a see-through glass door that either "closes" the toilet or the bathroom, meaning there is no privacy at all when you take care of your ablutions.
I stayed alone in my room, thankfully, but whether with a friend or with a romantic partner, (unless you have a peeping Tom fetish) why on earth would anyone wish to see someone else taking care of their most intimate hygiene?
Just imagine if a member of hotel staff came in to do maintenance, they would be able to see you too!
In addition, the rooms are small, and the walls are paper thin, and I could hear telephone conversations of the customer next door. The swimming pool is tiny and the coloured tiles of the swimming pool floor, makes the swimming pool water look very dirty and uninviting.
Despite my complaints, the mattress was nice and firm, housekeeping did a great job and I slept very well. However, I would never stay at the Mercure again. It is overpriced and offers no luxury.
At a cheaper price, you can stay at the "Pullman Hotel" you have a sea views, enormous bath towels and rooms that are huge, like mini apartments. At the Pullman, the pool is beautiful and the rooms have a microwave. The Pullman is luxurious and beautiful - worlds apart from the Mercure.

2026-08-14 • via Nuitee
A
Alyssa • couple • bn
9
2026-08-12 • via Nuitee
J
Jinwei • solo_traveller • my
9
2026-08-12 • via Nuitee
R
Rosdy • solo_traveller • bn
7
2026-08-11 • via Nuitee
H
Haziyah • couple • bn
8
2026-08-08 • via Nuitee
K
Klaus • couple • bn
8
2026-08-08 • via Nuitee
B
Boon Leong • couple • my
10
2026-08-05 • via Nuitee
A
Asilah RS • solo_traveller • bn
9
Pros:

- Cozy & Comfort
- Spacious

Cons:

- The room a bit hot [Need to check the aircond]
- toilet hose a bit leak

2026-07-21 • via Nuitee
F
Fatima • couple • bn
7
Pros:

Clean rool & Delicious breakfast

Cons:

Would be better if there is a smart TV 😆

2026-07-19 • via Nuitee
N
Nor Ali • solo_traveller • bn
7
2026-07-17 • via Nuitee
H
Hafizah • couple • bn
10
2026-07-12 • via Nuitee
M
Mohamad Rozaini • couple • bn
10
2026-07-10 • via Nuitee
Y
Yusruddin Yahya • solo_traveller • bn
10
Pros:

Same comment as previous.

Cons:

Same comment as previous.

2026-07-06 • via Nuitee
C
Ching poh • family_with_children • bn
10
2026-07-02 • via Nuitee
H
Hazim • family_with_children • bn
8
2026-06-27 • via Nuitee
L
Lee • solo_traveller • my
8
Short stay in Miri
Pros:

The location is very convenient

Cons:

Nothing

2026-06-24 • via Nuitee
F
FATEN NURUL NAZARIAH • solo_traveller • my
8
Pros:

Most of it.

Cons:

Pool too small

2026-06-23 • via Nuitee
S
Susan • solo_traveller • gb
5
Pros:

Iv stayed before , Its a good location

Cons:

I usually get harder pillows, my nights sleep was bad due to noise coming from air conditioning, they did fix it , has it been taken over by different people , found it different, not as friendly, its getting a little grubby needs maintenance before it gets in bad repair, the food menu isnt the best...

2026-06-22 • via Nuitee