Raíz Hotel Boutique

The King bungalow is small, which isn't normally a problem but the issue is that there is no surface or space to put your suitcase or clothes. Suggestion: the hotel provide 2 suitcase stands per room and bedside tables, since there are no shelves really or drawers. It would be fine for 2 days but we were there for a week.
There is no real seating around the pool so a comfy chair or 2 would help.
Breakfast is "included" but the choices are very limited and you have to pay extra for other choices and only get one coffee included, which was again, only good for a short stay.

Hay poco desayuno incluido en el precio, tuvimos que pagar extras.

LA FALTA DE CLARIDAD DE SU INFORMACIÓN

Pues no nos gustaron varias cosas:
1. Nos parece muy caro para lo que es. Nos ha costado la noche casi 400 euros.
2. En el desayuno hay 9 opciones en carta y solo 4 sin coste adicional. Si te coges por ejemplo una de tortilla con verdura y queso, no te pueden poner al lado un poco de fruta. Son muy poco flexibles. Además tienes que escoger entre te/café o zumo. Además si pides dos cafés, también tiene un coste extra. Es increíble que un hotel de 400 euros tenga un desayuno así.
3. La habitación tiene una silla con moho. Preguntamos para cambiarnos de habitación y nos pusieron una habitación con una silla del desayuno porque decían que todas tenían moho. La habitación no tiene amenities.
4. La parte de la piscina, no tiene ni si quiera una tumbona para darse un baño y sentarse.

There was a weird situation with the water in the shower - and I think they need to provide more towels or fix the water so it doesn't leak everywhere in the bathroom.

Zwembad is kleiner dan we dachten.

El acceso es por una calle no pavimentada llena de heces fecales y perros errantes. Algunos son muy agresivos y uno hasta casi me mordió.

Einzig die Empfehlung für die Taxifahrt nach Zipolite war völlig überteuert und die preisgünstige Alternative mit Publicbus wurde nicht angeboten. Anders als unsere nächste Unterkunft in Zipolite, die ein Taxi zum halben Preis und den Bus empfahlen, was wir dann nutzten.

Hôtel dans le sable, donc un peu de sable à venir dans les chambres c’est évident.

Poca variedad en cocina sin gluten

It's quite isolated. The beach is a 10-minute walk, but the center of Puerto Escondido is only reachable by a 50-minute walk along the beach or by expensive taxi. A few nearby restaurants, but not many. The roads are dirt tracks full of holes — difficult and unsafe if you have any mobility issues.

The place feels neglected. Lobby pillows were dirty, parasols broken, and thatched roofs falling apart. The common area has a sand floor with sand fleas biting your legs — not pleasant for relaxing. The pool is small, only really usable for 1–2 people. The overall atmosphere feels worn and closed off.

Service:
Check-in was friendly and included a welcome drink — though we had to ask for it. Next to standard breakfast we ordered guacamole with homemade tacos (delicious). Free yoga is advertised, but only at 8:00 am — and the instructor leaves early since no one shows up at 8 o'clock. Feels like a box-checking offer rather than a real amenity.

Breakfast:
Just okay. Only one drink included (juice or coffee). Extra drinks cost a lot more, which feels stingy given the room rates and doesn’t make you feel welcome.

Rooms:
Simple but comfortable. Strange design: sliding roomdoors are misaligned and part of the doorframe was cut out to allow the key to fit. Functional, but awkward and clearly a poor fix.

Service:
We booked 5 nights but chose to leave early due to the overall discomfort. We tried to reach a fair compromise with the hotel but were met with zero flexibility and cold, unkind service from the owner. Luckily, Booking.com stepped in and helped us resolve the issue more than fairly after trying it by ourselves, special thanks to Booking!

We’ve booked many of hotels all over the world — Japan, Russia, Taiwan, Italy, Norway, Indonesia, USA, Canada, Brazil, Senegal, Uruguay, and many more — and never shortened a stay until now.

The hotel is NOT in Puerto Escondido > Tip, watch Google Streetview and you will know it all...