Raíz Hotel Boutique

Hotels
10 (321 reviews)
Calle Puebla 200, La Punta de Zicatela , Puerto Escondido , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly service
Great breakfast options
Cons:
Cleanliness issues
Overpriced food and beverages

Categories

Cleanliness
10
Several reviews mentioned cleanliness issues such as dirty lobby pillows and sand fleas.
Service
10
The service was noted as friendly and warm, with a welcome drink, but there were issues with inflexibility.
Location
10
Location was appreciated, but accessibility issues were also mentioned, such as difficult unpaved roads.
Room Quality
10
Rooms were described as comfortable but with design flaws and awkward features.
Amenities
10
Yoga classes and a welcome drink were positives, but amenities like the pool and breakfast had limitations.
Value for Money
10
Considered overpriced for the quality and service offered, with complaints about expensive food.
Food and Beverage
10
Food was generally liked (e.g., guacamole), but options were limited and overpriced.
Overall Experience
10
Overall, the experience was good with many positive highlights, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:07

Property Description

Luxurious Amenities and Services
Raíz Hotel Boutique offers a blend of comfort and style with an outdoor swimming pool, garden, terrace, and a restaurant. Enjoy the convenience of a concierge service and free WiFi throughout the property. The multilingual staff is available 24/7 to cater to your needs.

Elegant and Well-Equipped Rooms
Indulge in modern rooms featuring air conditioning, a desk, and private bathrooms with complimentary toiletries. Some rooms even come with a kitchen equipped with a fridge. Relax in a cozy ambiance with all the necessary amenities for a pleasant stay.

Convenient Location
Situated just 400 meters from Zicatela Beach, Raíz Hotel Boutique provides easy access to the beach and nearby attractions like Marinero Beach and Commercial Walkway. With the Puerto Escondido International Airport only 6 km away, your getaway awaits at our boutique hotel.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 321 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
MARIA • couple • es
6
Pros:

El complejo es muy bonito y moderno. El personal es muy amable, mucho más que en otros alojamientos.

Cons:

Llegamos y nos dieron una habitación qué tenía en la cama bichos. Al día siguiente, nos cambiaron a una suite impresionante estábamos muy cómodos hasta que por la noche aparecieron 4 cucarachas y nos quitaron la paz.

2026-03-14 • via Nuitee
C
Carmen • couple • us
10
Highly recommend and would definitely stay again!
Pros:

Excellent location! Close proximity to beaches and dining. Was also quiet. Exceptional staff!

Cons:

N/A

2026-03-09 • via Nuitee
M
Morgane • couple • fr
10
Beautiful boutique hotel in the perfect location
Pros:

Such a gorgeous hotel! The room and common areas were lovely, with a great tropical feel. Breakfast was amazing! And the staff were very friendly, always happy to help. It is close to everything you need, shops, restaurants and the beach but still in a quiet area. 100% recommend for a stay in La Punta!

2026-03-03 • via Nuitee
C
Clara • extended_group • es
10
2026-02-13 • via Nuitee
K
Kerry • couple • ca
8
Lovely small hotel for a short stay
Pros:

We loved the staff and the location. The staff were so friendly and always willing to help us out with anything.
Nearby to all the restaurants and bars without being right in the middle of it.
Love the decor of the hotel and the cleanliness of the rooms. It was nice that they had a pool.
Beds very comfortable and the AC was excellent.
Breakfasts were delicious.
Welcome drink was a nice touch and it was so good.

Cons:

The King bungalow is small, which isn't normally a problem but the issue is that there is no surface or space to put your suitcase or clothes. Suggestion: the hotel provide 2 suitcase stands per room and bedside tables, since there are no shelves really or drawers. It would be fine for 2 days but we were there for a week.
There is no real seating around the pool so a comfy chair or 2 would help.
Breakfast is "included" but the choices are very limited and you have to pay extra for other choices and only get one coffee included, which was again, only good for a short stay.

2026-02-12 • via Nuitee
S
Sam • extended_group • ie
10
We didn’t want to leave!!!
Pros:

So gorgeous, breakfast was amazing! Beds so comfy!!

2026-01-22 • via Nuitee
L
Laura • couple • es
10
Pros:

El buen trato, la comodidad y la tranquilidad

Cons:

Hay poco desayuno incluido en el precio, tuvimos que pagar extras.

2026-01-19 • via Nuitee
L
Laura • couple • fr
9
Super séjour
Pros:

Localisation idéale, personnel efficace et logement y très beau

2026-01-19 • via Nuitee
A
Andris • solo_traveller • lv
9
2026-01-19 • via Nuitee
Álvaro • family_with_children • mx
1
PAGO PERDIDO
Pros:

Nada, no me pude hospedar. Su información no es clara y reservé para 3 personas (1 adolescentes) y no nos permitieron quedarnos con ella. EN SU DESCRIPCIÓN PONGAN DE ENTRADA !!!!SOLO ADULTOS!!!!!

Cons:

LA FALTA DE CLARIDAD DE SU INFORMACIÓN

2026-01-16 • via Nuitee
V
victoria • couple • es
4
Excesivamente caro para las prestaciones que dan
Pros:

El hotel es bonito, aunque en fotos parece mucho más grande.

Cons:

Pues no nos gustaron varias cosas:
1. Nos parece muy caro para lo que es. Nos ha costado la noche casi 400 euros.
2. En el desayuno hay 9 opciones en carta y solo 4 sin coste adicional. Si te coges por ejemplo una de tortilla con verdura y queso, no te pueden poner al lado un poco de fruta. Son muy poco flexibles. Además tienes que escoger entre te/café o zumo. Además si pides dos cafés, también tiene un coste extra. Es increíble que un hotel de 400 euros tenga un desayuno así.
3. La habitación tiene una silla con moho. Preguntamos para cambiarnos de habitación y nos pusieron una habitación con una silla del desayuno porque decían que todas tenían moho. La habitación no tiene amenities.
4. La parte de la piscina, no tiene ni si quiera una tumbona para darse un baño y sentarse.

2026-01-05 • via Nuitee
S
Solveig • solo_traveller • us
10
Delightful Stay
Pros:

I loved my stay at Raiz Hotel Boutique! The staff were so friendly and attentive, the food was AMAZING, it was quiet but centrally located at La Punta - just a few minute walk from the beach, and fun restaurants and cafes. The vibe was chill - and everyone was lovely. I'd definitely stay again.

Cons:

There was a weird situation with the water in the shower - and I think they need to provide more towels or fix the water so it doesn't leak everywhere in the bathroom.

2026-01-04 • via Nuitee
B
Broeke • couple • nl
9
Ideale verblijf in Punta
Pros:

Super vriendelijke service, locatie en heerlijke ontbijt maakte de locatie. Ook de relaxte sfeer zorgde ervoor dat we ons direct thuisvoelde

Cons:

Zwembad is kleiner dan we dachten.

2026-01-03 • via Nuitee
G
Guilherme • couple • br
9
2026-01-01 • via Nuitee
Z
Zoë • solo_traveller • gb
10
2025-12-28 • via Nuitee
J
Jean-Pascal • couple • mx
5
Cons:

El acceso es por una calle no pavimentada llena de heces fecales y perros errantes. Algunos son muy agresivos y uno hasta casi me mordió.

2025-12-24 • via Nuitee
M
Marie • couple • no
9
2025-11-17 • via Nuitee
J
Jana • couple • de
9
Ansonsten alles perfekt!
Pros:

Unterkunft ist perfekt! Frühstück sehr lecker, aber dafür genug Zeit einplanen.

Cons:

Einzig die Empfehlung für die Taxifahrt nach Zipolite war völlig überteuert und die preisgünstige Alternative mit Publicbus wurde nicht angeboten. Anders als unsere nächste Unterkunft in Zipolite, die ein Taxi zum halben Preis und den Bus empfahlen, was wir dann nutzten.

2025-11-12 • via Nuitee
G
Gabrielle • family_with_children • fr
9
Sublime
Pros:

J’ai choisi l’hôtel initialement pour son design et je n’ai pas été déçue par l’inclusion dans la verdure, la fraîcheur à l’ombre. Et ma grande surprise a été la gentillesse du personnel d’accueil, au service et bar. Tellement chaleureux et souriants, un vrai bonheur !
En prime, cocktail de bienvenue et cours de yoga gratuit tous les matins ! Très bon petit déjeuner aussi
Hôtel juste à côté de la rue la plus animée sans en subir le bruit.

Cons:

Hôtel dans le sable, donc un peu de sable à venir dans les chambres c’est évident.

2025-11-03 • via Nuitee
B
Blanca • extended_group • es
8
Pros:

Es agradable, muy limpio y el personal un 10

Cons:

Poca variedad en cocina sin gluten

2025-11-01 • via Nuitee