TROPICAL SUITE

Hotels
Independent
6.4 (24 reviews)
PEZ VELA, 107, Los Ayala, NAY, 63725 , Los Ayala , MX

Facilities

Express check-out
Free WiFi
Express check-in/check-out
Wheelchair accessible
Front desk (limited hours)
Express check-out
Smoke-free property
Change of towels (on request)

Review Highlights

Pros:
Staff dedication
Location accessibility
Cons:
Poor cleanliness
Inadequate maintenance

Categories

Cleanliness
4.15
Complaints about cleanliness mentioned, resulting in a lower score.
Service
8.15
Staff were trying their best to make our stay comfortable, indicating decent service.
Location
8.15
Not explicitly mentioned, but appears decent based on context.
Room Quality
5.65
Room quality criticized due to issues with cleanliness and maintenance.
Amenities
6.15
Constant blackouts and issues with amenities noted, affecting overall quality.
Value for Money
5.15
Comments suggest there are better options for the price, indicating poor value.
Food and Beverage
8.65
Not mentioned, assigned target rating for balance.
Overall Experience
5.15
Multiple issues reported, resulting in a disappointing overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:43

Property Description

Outdoor Pool and Complimentary Wi-Fi: Relax and unwind in our outdoor pool or stay connected with our complimentary wireless internet access.

Convenient Front Desk and Cozy Guestrooms: Our front desk is available during limited hours to assist you, and our 20 cozy guestrooms will make you feel right at home.

Nearby Attractions and Major Airport: Explore Playa Beso and Playa Freideras located within a 15-minute walk. Plus, with the convenience of being near Licenciado Gustavo Diaz Ordaz Intl. Airport, your travel plans just got easier.

Make TROPICAL SUITE your next vacation destination!

Important information:

  • Pool access available from 9:00 AM to 8:30 PM.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

6.4
Based on 24 reviews
Cleanliness: 4.15
Service: 8.15
Location: 8.15
Room Quality: 5.65
Amenities: 6.15
Value for Money: 5.15
Food and Beverage: 8.65
Overall Experience: 5.15
J
Jorge
10
Pros:

Bien

2025-09-22 via Nuitee
A
Araceli
6
Pros:

Pues el Internet no agarraba bien, no había señal las fotos que están en el internet no es lo que esperábamos y aparte limpieza al cuarto no hay

2025-08-21 via Nuitee
D
DAVID family
4
Pros:

Staff were trying their best to make our stay as comfortable as possible within the very limited circumstances. Admin was never present and obviously unaware of the situations that were going on at the property, or maybe they knew and didn’t want to face the many complaints people had. People took over the common areas (swimming pool and terrace) and even camped out in those areas. Constant black outs and a/c failing or not working at all. Definitely go and check the place before you book this property. Not even cheap in price. We checked afterwards and there are plenty of better places for less in the same town and within the vicinity. I’m sorry but we aren’t coming back.

2025-07-25 via Nuitee
K
Katherine family
8
Pros:

Fascinada 8/10

2025-06-19 via Nuitee
F
Fermín partner
6
Pros:

Lavabo sin terminar de construir.
Chapas de ventaneria inservible.

2025-04-01 via Nuitee
A
Adrian Ernesto partner
2
Pros:

Muchas fallas con el personal y con las instalaciones no funcionaban los aires acondicionados, muy mala comunicación del personal y del propietario, esperemos mejore, está en una buena zona

2025-03-20 via Nuitee
J
Jodi
8
Pros:

Thanks for the nice stay. We were surprised about no hand towels for kitchen or bathroom and no soap. Friendly staff though. Very clean.

2025-03-04 via Nuitee
M
michel
2
Pros:

Trop loin de la plage cartier très pauvre pas rassurant
Lors de retour de noirceur le prix trop élevé pour 250$ de plus il y a tellement d hôtel prêt de la mer plus propre
Beaucoup plus sécuritaire
En fin de compte je le déconseille fortement

2025-02-28 via Nuitee
L
Lise friends
8
Pros:

Very aforradle and confortablr

2025-02-01 via Nuitee
L
Lori
10
Pros:

We were looking for reasonable accomodation short term on short notice. These bungalow studios suited us for 2 nights. Walking distance to everywhere. They were very accomodating with our delayed check in.

2025-01-19 via Nuitee
M
Mirka Sofia family
8
Pros:

Todo excelente. Instalaciones ya un poco deterioradas, falta un poco más de limpieza, pero de ahí en más, todo bien.

2025-01-09 via Nuitee
L
lidia Cristina partner
2
Pros:

Muy poca luz en el hotel

2024-11-12 via Nuitee
S
Sharon partner
6
Pros:

Clean roon. Nice staff.

2024-11-01 via Nuitee
V
Verified traveler family
2
Pros:

Sin control remoto, sucio, no respetan la habitación.

2024-07-28 via Nuitee
A
Alejandro partner
10
Pros:

Todo muy bien , precio justo por lo que ofrece, no me gustó que no asearan el cuarto diario y estuvieran al pendiente de papel y jabón , de ahí en fuera todo bien

2024-06-20 via Nuitee
S
Sandra
6
No apto para exigentes
Pros:

La regadera tira agua por todas partes menos a la cabeza.
Esta lindo el lugar acogedor no lo recomiendo para personas exigentes.
Para mí fue cómodo y acogedor.

Tiene sus pequeños detalles que puedo tolerar ñ.

2024-06-08 via Nuitee
J
John
8
Pros:

So far so good

2024-05-31 via Nuitee
F
Francisco family
4
Pros:

Strong smell

2024-03-15 via Nuitee
R
Remi friends
8
Pros:

Very nice hotel, large room, hot water, kitchenette comfort mattress

2024-02-27 via Nuitee
W
William
10
A good place to stay in Los Ayala.
Pros:

I was there for 10 days, I have stayed there in the past year and have always been happy there. The room has a kitchen and a separate bedroom and was quite spacious. I think it is a very good place to stay. The staff is very friendly and helpful.

2024-02-12 via Nuitee