Hotel Safia

Hotels
7.6 (2751 reviews)
18 Avenue Hassan II , Marrakech , ma

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noise issues
Room quality doesn't match photos
Poor breakfast

Categories

Cleanliness
7.1
Some complaints regarding cleanliness; dirty restaurant table sets were mentioned.
Service
8.6
Several mentions of friendly staff and good willingness.
Location
9.1
Consistently highlighted as a strong point, very well located.
Room Quality
7.1
Multiple complaints regarding noise, room quality not matching photos, and comfort.
Amenities
7.6
Basic amenities mentioned with some issues like old air conditioning and lack of a fridge.
Value for Money
7.1
Guests felt the price did not reflect the quality of the room and services.
Food and Beverage
6.6
Complaints about breakfast quality and missing items.
Overall Experience
7.6
Mixed reviews; some strongly disappointed while others appreciated the location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:57

Property Description

City Views and Terrace:
Hotel Safia offers stunning city views from its terrace, providing the perfect backdrop for a relaxing evening drink.

Diverse Dining Options:
Indulge in a culinary journey at the hotel's restaurant, serving a mix of Mediterranean and Moroccan cuisine. Special dietary requests such as vegetarian, halal, and kosher meals are also catered to.

Relaxation and Convenience:
Guests can unwind and refresh in the indoor swimming pool or explore the vibrant city with ease, thanks to the hotel's convenient location near Marrakesh Train Station.

Experience the charm and comfort of Hotel Safia in Marrakech. Book now to enjoy a delightful stay with top-notch amenities and services.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 2751 reviews
Cleanliness: 7.1
Service: 8.6
Location: 9.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 6.6
Overall Experience: 7.6
S
SALMA extended_group ae
1
Very disappointing experience, not as advertised
Pros:

Nothing

Cons:

Our stay at this hotel was extremely disappointing and did not match the photos shown online at all. The property was not clean, and the overall maintenance level appeared to be nonexistent.

Upon arrival, there was no welcoming staff and no assistance with luggage, which set a poor first impression. The room itself had a very strong unpleasant smell, and there was visible mold. The level of cleanliness was unacceptable and, more importantly, concerning for health, especially for guests with asthma or allergies.

We had originally booked four nights, but we could not even stay for a few hours due to the conditions. Two members of our family have allergies, so staying was not an option. We requested a cancellation and refund for the remaining nights. Later that evening, the receptionist confirmed that our request was accepted, including a refund and return of the city tax. We received the same confirmation again at checkout.

However, despite these assurances, no refund was processed. We feel misled and extremely frustrated by the lack of honesty and professionalism.

This experience unfortunately affected our entire Marrakech trip in a very negative way.

2026-04-10 via Nuitee
B
Benyounes couple fr
5
2026-04-07 via Nuitee
P
PHILIPPE couple re
7
Accueil du personnel sympathique
Pros:

Très bon emplacement

Cons:

Bruit des groupes des climatiseurs et une rénovation de la plomberie serait à étudier.

2026-04-07 via Nuitee
A
Alain couple vn
4
Pros:

Bien situé

Cons:

Le bruit , impossible de dormir, mauvaise isolation phonique c est une rue très passante et on réveiller par le bruit des klaxons des voitures et des sirènes (il y a un centre d urgence a proximité) nuit blanche assurée
Pas de petite bouteille d'eau ni de quoi se faire une boisson chaude

2026-04-06 via Nuitee
B
Bader solo_traveller dk
8
2026-04-06 via Nuitee
O
omar couple ma
5
Pros:

same breakfase evrday bad the

2026-04-05 via Nuitee
N
Nermin couple tr
6
2026-04-05 via Nuitee
I
Irma family_with_children fr
10
Excellant
Pros:

Très bien et très complet

Cons:

qu'il y a de baignoire au lieu de douche. Cela peu être dangereux pour beaucoup des gens.

2026-04-04 via Nuitee
M
Michele solo_traveller it
7
2026-04-04 via Nuitee
H
Hamid extended_group ma
5
2026-04-02 via Nuitee
T
Tendai couple gb
5
Fine but not as clean as advertised
Pros:

Fine but not as clean as advertised

Cons:

Fine but not as clean as advertised

2026-04-02 via Nuitee
M
Mehdi couple ma
10
2026-04-01 via Nuitee
A
Amelia couple gb
5
It’s okay for a basic/ few night stay.
Pros:

The hotel is about a 15 min drive from the airport and a 45 minute walk from the medina and souks, if you are planning on booking day trips (quad biking/ tours etc) the hotel is in a good location to be picked up from.

The view was nice out of the window, breakfast included was very basic (Moroccan pastries, egg and juice) so we ended up going out for food most days.

The shampoo and body wash was restocked every day, new towels and a good size room for what you pay.

Cons:

It’s okay for what you pay,
Staff were not overly attentive, breakfast was very basic and the water pressure from the shower was not great, there was no shower curtain and the balcony door was broken, so was very loud at night.
Most days out key card wouldn’t work on the room so we had to go down everyday to get it reactivated.
Tourist tax needs to be payed at the end (but make sure you bring a physical card/ cash)

2026-04-01 via Nuitee
S
Savannah solo_traveller fr
7
2026-03-31 via Nuitee
W
Wojciech couple pl
8
Dobra lokalizacja dworca, miła obsluga
2026-03-30 via Nuitee
E
elhaibaabdellah solo_traveller ma
7
2026-03-30 via Nuitee
M
Mohamed couple gb
4
Not comfortable
Pros:

The location

Cons:

Wardrobe dusty and smelly, No hangers
Telephone was broken

2026-03-29 via Nuitee
F
FRANCISCO JOSE couple ma
5
Decepción
Pros:

Perros en el patio interior finca anexa al hotel.
Noche horrible sin poder dormir.
Una pena porque esta muy bien ubicado.

Cons:

Lo anterior.

2026-03-29 via Nuitee
O
olivier solo_traveller fr
8
Pros:

Je reviens régulièrement dans cet hôtel, cela signifie que j’ai l’apprécie !

2026-03-28 via Nuitee
L
lherz couple ma
9
2026-03-27 via Nuitee