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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Television in common areas
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Express check-in
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Games
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Fishing nearby
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Horse riding nearby
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Water sports equipment
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Beach club nearby (surcharge)
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Beach toys
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious Beachfront Stay
Indulge in a 5-star experience at Tawa Refugio del Puelo in Puelo, where luxury meets nature.
Spectacular Views and Relaxation
Wake up to breathtaking mountain views from your private balcony, then unwind in the hot tub after a day filled with activities like hiking, windsurfing, and cycling.
Diverse Amenities and Experiences
From a private beach area to a restaurant serving delectable dishes, this hotel offers a range of facilities ensuring a memorable stay. Book now for a perfect blend of comfort and adventure.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
Todo es increíble! Tremenda ubicación, muy limpio, personal es muy servicial.
Nada.
La atención del personal y las instalaciones son lo mejor. La comida excelente
Las habitaciones tan confortables y con vista espectacular al río. La comida exquisita en general. La arquitectura del lugar y la excelente atención de Camila y todo el resto del personal del hotel.
No pude llenar este espacio. Todo fue demasiado bueno. Hasta el lugar donde está ubicado es perfecto
El lugar, buena atencion, arquitectura
Mejoraría la comida
Lugar y atención
Excelente desayuno
Podrían haber más juegos para niños
Todo está muy bien pensado. Limpieza y atención impecables.
La ubicación, la atención, lo acogedor del lugar.
Pensado nos mínimos detalhes, Tawa nos surpreendeu. Localização fantástica, passeios acessíveis, atendimento individualizado. A cada dia um menu diferente, com produtos e receitas regionais, o chef está de parabéns. Até a música ambiente era de muito bom gosto. O lago Tagua-Tagua é de tirar o fôlego.
Beautifully designed. Very attentive staff.
Sits by the river at the end of an access road. You are not in a contained property, you will need your own transportation for many of the activities.
Extraordinary place, fantastic rooms, super welcoming staff and lots of activities.
Nothing
Everything was great! The location with river and mountain views is amazing. You have the most amazing view from your bed. The beds are comfortable, the room is beautifully designed, the bathroom is great. They have thought about many details that make the experience better. The hot tubs in the forest looking out onto the river were fun. The staff is very helpful and friendly, and the food is delicious. It’s not too big so it’s quiet and it doesn’t feel crowded or busy - a perfect place to relax. It was worth the drive and we were very pleasantly surprised to find such a beautiful and peaceful place in nature. We highly recommend it and we would go again and again.
Beautiful location, excellent and very friendly service from breakfast to organizing excursions, delicious and healthy food. The rooms are very well designed and the beds are comfortable. It is a calm place to relax and rewind, surrounded by peaceful, beautiful nature. We enjoyed every minute of our stay.
We had a super comfortable stay, hosted by incredibly friendly staff and treated to some great food. The team made a huge effort to catering to our dietary requirements (1x vegan + 1x gluten intolerance), and were great at organising our excursions to Tagua Tagua and Llenquimau. You have to try Diego's cocktails!
One of the best places I have ever stayed. Everything was amazing & service outstanding. Assisted in organising our hike into tagua tagua park which was a highlight. Excellent food. Hope to return one day
The place is a dream. Quiet and beautiful. The views to the lake, the food, the care into the details, the spectacular wooden architecture. There are a lot of daily excursions to make and the staff is very helpful. I would do it again!
The place is very far from urban centers and there isn't a gas station nearby. Closest one is a 2 hours drive, so be very careful and fill your tank before going. Maybe get a jerrycan if you can. Also the rooms do not have a fridge
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