Entrust Hotel and Suites

Hotels
•
Independent
6 (1 reviews)
Plot C/8, Area T, Opposite High Court New Owerri, Owerri, Imo, 460241 , Owerri , NG
234-8037388198

listing image 1
Show all photos

Facilities

Free breakfast
Front entrance ramp
Free WiFi
24-hour front desk
Designated smoking area
Concierge service
Wheelchair accessible
Television in common areas
Free breakfast
Porter/bellhop
See all facilities

Review Highlights

Cons:
Awful stay
Rude staff
Poor amenities
Unprofessional management
Wrong receipt issue

Categories

Cleanliness
5.14
Issues with running water and staff responsiveness indicate poor cleanliness.
Service
6.11
Staff were rude and unhelpful, showing a lack of professional service.
Location
8.15
While not specifically addressed, it’s implied there are better options nearby.
Room Quality
5.1
Room door did not close properly, reflecting poor room quality.
Amenities
5.13
Limited Wi-Fi and delayed breakfast indicate poor amenities.
Value for Money
6.09
Considering the price charged, the experience does not align with value expectations.
Food and Beverage
6.14
Breakfast delays and lack of quality reflect negatively on food and beverage.
Overall Experience
6.11
Overall experience is largely negative and unsatisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:05

Property Description

Convenient Amenities and Services: Enjoy complimentary wireless internet access, concierge services, and a television in the common area. Benefit from dry cleaning/laundry services and a 24-hour front desk.

Dining and Drinks: Indulge in a delicious meal at Terrace, and unwind with a drink at the bar/lounge. Start your day right with a complimentary full breakfast served daily.

Comfortable Accommodation: Relax in one of the 23 air-conditioned rooms with LED televisions and free Wi-Fi. Refresh in the bathrooms featuring showers with rainfall showerheads, and enjoy the convenience of amenities like desks and electric kettles.

Immerse yourself in comfort and convenience at Entrust Hotel and Suites. Book now for a delightful stay in Owerri.

Important information:

  • No pets and no service animals are allowed at this property.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

6
Based on 1 reviews
Cleanliness: 5.14
Service: 6.11
Location: 8.15
Room Quality: 5.1
Amenities: 5.13
Value for Money: 6.09
Food and Beverage: 6.14
Overall Experience: 6.11
C
Chukwudi
2
Pros:

Terrible Experience – Avoid This Hotel

I had an awful stay at this hotel. When I arrived, they claimed they couldn’t find my Hotels.com reservation and forced me to pay again at a higher rate — even though they clearly advertise on booking sites.

My room door didn’t close properly, there was no running water for hours, and repeated calls for help were ignored. I finally received a bucket of water long after I was late for my appointment. Later that day, the water was still off, and staff refused to provide an extra towel.

Only one device could connect to the Wi-Fi, which is ridiculous for a paid stay. Breakfast was delayed for over an hour, and staff were rude and unhelpful. When checking out, they even tried to give me the wrong receipt.

The manager was unprofessional and showed zero customer service. For the price they charge, this hotel is unacceptable.

Stay away — there are far better options nearby. I wouldn’t return even if it were free.

2025-10-25 • via Nuitee