Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Delicious breakfast
Friendly staff
Cons:
Lost personal items
No response to requests
Uncomfortable room

Categories

Cleanliness
7.45
Guest expressed disappointment regarding lost belongings and inability to locate them, undermining trust in hotel cleanliness.
Service
9.42
Service rated positively by some guests but marred by poor handling of a lost item situation.
Location
10
Multiple reviews highlight the hotel’s central and convenient location.
Room Quality
8.96
Rooms mentioned as new and beautiful, but some guests found issues with space and comfort.
Amenities
9.91
Amenities including breakfast and reception service viewed positively.
Value for Money
8.44
Some guests felt the hotel did not meet 5-star expectations for the price paid.
Food and Beverage
10
Breakfast received high praise for variety and quality.
Overall Experience
9.4
A mix of positive experiences overshadowed by serious concerns regarding service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:49

Property Description

Discover the elegance of Grand Plaza Hotel & Congress Center, a premier destination in the heart of Ljubljana.

Luxurious Accommodations
Our 5-star hotel boasts spacious and stylish rooms equipped with modern amenities, ensuring an unforgettable stay. Experience unmatched comfort, perfect for relaxation after a day of exploring.

Gourmet Dining
Savor delectable meals at our restaurant, offering a diverse breakfast selection that includes traditional buffet, continental, and American options. Indulge in exquisite culinary delights throughout your stay.

Convenient Location
Situated less than 1 km from Ljubljana Train Station and moments from cultural hotspots like Ljubljana Castle, your adventures are just around the corner. Plus, easy access to Ljubljana Jože Pučnik Airport makes travel a breeze.

Don't miss the opportunity to experience luxury and convenience at its finest—book your stay today at Grand Plaza Hotel & Congress Center!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LJU

Location

Guest Reviews

9.2
Based on 5982 reviews
Cleanliness: 7.45
Service: 9.42
Location: 10
Room Quality: 8.96
Amenities: 9.91
Value for Money: 8.44
Food and Beverage: 10
Overall Experience: 9.4
Z
Zsuzsanna Mária • couple • hu
10
A szálláshely az 5 csillagos szintet mindenben hozta
Pros:

Az elhelyezkedése , a szoba, a kilátás , a kényelmes agy , ágynemű , a mindent melegítő reggeli. A segítőkész Recepcio .

Cons:

Ilyen nem volt

2026-04-25 • via Nuitee
A
Arnel • couple • at
8
2026-04-25 • via Nuitee
P
Piot • couple • ch
10
Incroyable
Pros:

Personnel très sympa, hôtel très joli et confortable

2026-04-24 • via Nuitee
V
Viola • couple • gb
8
Excellent location and spacious rooms, but frustrating checkout and inconvenient bathroom setup
Pros:

The location is absolutely fabulous, right in the centre and perfect for sightseeing, and we felt very safe throughout our stay. The room was also very spacious and extremely clean.

Cons:

The checkout process was quite frustrating. There was a huge queue, and we waited more than 20 minutes just to check out, only to be told at the front that we could have simply dropped off our room cards, which was not clearly communicated, and there was no obvious drop-off box like in other hotels.
The WiFi was quite slow.
The bathroom setup was also inconvenient, as there was only a bathtub with a handheld showerhead and no wall attachment, so you had to hold it the entire time, which made showering uncomfortable.

2026-04-24 • via Nuitee
C
Claus • solo_traveller • dk
9
2026-04-24 • via Nuitee
S
Samir-Costa • family_with_children • fi
10
Modern, sauber, zentral – absolute Empfehlung in Ljubljana
Pros:

Ich hatte einen wirklich hervorragenden Aufenthalt im Ljubljana Gran Plaza Hotel. Das Hotel ist sehr neu, modern und auf einem echten Deluxe-Niveau. Alles wirkt hochwertig und ausgesprochen sauber – besonders der Frühstücksraum ist hervorragend gepflegt und sehr angenehm gestaltet.
Der Check-in verlief extrem schnell und unkompliziert. Ein ganz besonderes Lob geht an den Mitarbeiter Demir, der sich während meines gesamten Aufenthalts (3 Tage) außergewöhnlich aufmerksam gezeigt hat. Er hat mich jedes Mal freundlich begrüßt und stets nachgefragt, ob alles in Ordnung ist – ein wirklich erstklassiger Service!
Das Hotel bietet außerdem eine Garage für etwa 25 € pro Tag, entweder in der Tiefgarage oder direkt vor dem Haus. Die Lage ist ideal: Die Altstadt ist in nur etwa 5 Minuten zu Fuß erreichbar, also wirklich sehr zentral.
Ein weiteres Highlight ist die Aussicht aus den Zimmern mit ihren großen Glasfenstern – man blickt direkt auf das InterContinental Ljubljana, was besonders abends sehr beeindruckend ist.
Ich kann dieses Hotel absolut weiterempfehlen – ein perfekter Aufenthalt!

2026-04-23 • via Nuitee
M
Michael • extended_group • at
10
2026-04-23 • via Nuitee
K
Kristina • solo_traveller • hr
10
2026-04-23 • via Nuitee
Y
Yishan • couple • tw
10
精緻有設計感的旅館，空間大很舒適，早餐豐盛，交通方便。很棒的住宿體驗。
Pros:

房間空間大，睡起來舒適

Cons:

有1天垃圾桶沒有清空

2026-04-23 • via Nuitee
L
Lidija • solo_traveller • hr
10
Sjajan hotel!
Pros:

Hotel je prva liga, sve je odlično, doručak bogat i raznolik, osoblje vrlo ljubazno. Svaka preporuka!

2026-04-22 • via Nuitee
S
Samir • solo_traveller • us
9
2026-04-22 • via Nuitee
A
Alireza • couple • at
10
2026-04-22 • via Nuitee
S
Sidor • couple • ro
9
2026-04-22 • via Nuitee
Željka • solo_traveller • hr
9
Pros:

Polite staff, location, room size, clean

Cons:

A five star hotel without pool, small gym

2026-04-22 • via Nuitee
G
graça • couple • pt
8
Pros:

Gostei do tamanho do quarto e da casa de banho. Também da decoração, sóbria mas de muito bom gosto. Dos espaços para arrumação e da limpeza, impecável.

Cons:

Acho que apesar de o quarto ter muitos pontos de iluminação, a mesma deveria ter hipótese de ser maior. Estávamos sempre numa semi obscuridade

2026-04-21 • via Nuitee
S
Snezana • couple • at
10
2026-04-21 • via Nuitee
B
BORISLAV • solo_traveller • bg
9
2026-04-21 • via Nuitee
I
Irmeli • couple • fi
10
Good location and excellent breakfast
Pros:

Centrally located, spacious room, good bathroom, nice pillows. The breakfast was superb, and it was open 6:30 - 10:30 on weekdays. On Saturday breakfast officially opened at 7, but we were allowed in at 6:30 so that we could eat before our early flight.

Cons:

The closet space was limited. We would have appreciated two light chairs by the desk. The second chair was a heavy armchair, difficult to move and not suitable for working by the desk.

2026-04-21 • via Nuitee
M
Martina • extended_group • at
10
🙂👌Top!
Pros:

Tolle Lage zwischen Bahnhof und Zentrum, sehr, sehr gutes Frühstücksbuffet, gute Matratzen, tolle Aussicht,

Cons:

Die Kaffeemaschine in einem Zimmer war defekt, wurde auf Nachfrage sofort ausgetauscht, in einem unserer drei (lt. Buchung identischen) gebuchten Zimmer war durch eine unnötige Spiegelfront weniger Platz für Jacken und Schuhe

2026-04-21 • via Nuitee
J
JBnMS • Couples
2
5-Star prices, 1-Star standards and Dishonest Practices
Pros:

Our stay here was nowhere near the standard of a 5-star hotel.

From the outset, the service was unprofessional. On arrival, we witnessed a receptionist arguing with a guest who had been waiting a long time to check in, openly annoyed, dismissive and saying “I’m on my own.”

The room itself was not properly maintained: there was visible dust on surfaces, fingerprints on mirrors, and a leaking bidet that created puddles on the floor and was unusable. We reported this immediately, were told it would be fixed, but no one came. The next day, another receptionist claimed there was no record of the issue, apologetically complained about being understaffed and underpaid, and advised that next time we visit Ljubljana, we should stay at the Intercontinental across the road- an astonishing thing to hear from hotel staff.

At checkout, we were clearly told that minibar and breakfast charges would be waived due to the problems. However, we later found that we had still been charged. This was not even reflected on our final invoice. When we called, we were told that whoever processed the payment likely had not seen an internal note, and that we would receive a refund and written confirmation by email. No such confirmation has been sent, the refund has still not been processed, and we have had to keep calling to chase this up.

When we contacted the hotel again, their response was astonishing: the receptionist “had no authority” to make that promise, and management refused to honor it. In other words, they are happy to say whatever is necessary in the moment to avoid confrontation, then quietly charge you afterward and deny responsibility.

This is not a misunderstanding. This is a failure to honor a clear agreement made at checkout, combined with unacceptable internal disorganisation. Either their staff are not trained or empowered to act appropriately, or the hotel simply does not stand by what it tells its guests. Neither explanation is acceptable for a property positioning itself as five-star.

We are now forced to escalate this through our card provider, which could have been entirely avoided if the hotel had acted in good faith.

Travelers should be aware: do not rely on anything this hotel promises verbally. If it is not documented and signed off at the highest level, there is a real risk it will not be honored.

There are many excellent hotels in Ljubljana. This is not one of them.

2026-04-20 • via Tripadvisor