Facilities

Free WiFi
24-hour front desk
Elevator
Breakfast available (surcharge)
Smoke-free property
Water dispenser
Coin laundry on site
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance

Review Highlights

Pros:
Comfortable
Great location
Friendly staff
Clean rooms
Cons:
Limited breakfast selection

Categories

Cleanliness
10
The hotel is very clean.
Service
10
Super Personal, vielen Dank für den tollen Aufenthalt!!!
Location
9.64
The hotel is close to the center and various services.
Room Quality
10
Very nice hotel with spacious rooms and well designed bathrooms.
Amenities
9.61
Onsite coin laundry and nice afternoon lounge.
Value for Money
10
Good overall value for a pleasant stay.
Food and Beverage
9.15
Breakfast selection was limited, but freshly prepared.
Overall Experience
10
The hotel total convinced us; there is not the slightest fault.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Luxurious Room Amenities
Indulge in a comfortable stay in one of our 32 air-conditioned rooms, each equipped with flat-screen televisions and complimentary wireless internet access. Enjoy the added convenience of designer toiletries in the private bathrooms and daily housekeeping services.

Prime Location
Situated just steps away from popular attractions like Shijo Street and Nishiki Market, THE GENERAL KYOTO Shijyo Shinmachi offers easy access to the vibrant heart of Kyoto. Explore the city's cultural gems with convenience and ease.

Convenient Services
Benefit from 24-hour front desk assistance, laundry facilities, and an elevator during your stay. Whether you need assistance or wish to explore the nearby sights, our team is dedicated to ensuring a seamless experience for all guests.

Secure your stay at THE GENERAL KYOTO Shijyo Shinmachi now for an unforgettable Kyoto experience!

Important information:

  • One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

    Unicode Support true

Location

Guest Reviews

9.8
Based on 73 reviews
Cleanliness: 10
Service: 10
Location: 9.64
Room Quality: 10
Amenities: 9.61
Value for Money: 10
Food and Beverage: 9.15
Overall Experience: 10
A
Andrew family_with_children
8
Pros:

The breakfast here is fantastic, healthy, and energizing - definitely worth including in your stay! The lounge also includes complimentary snacks and beverages during the day and evening, which was a nice touch. The room was clean and quiet, and very nice modern bathroom. Staff were friendly and helpful. Overall this is a great boutique hotel in central Kyoto.
In the lobby, a helpful book of recommended local restaurants was a great resource. Definitely eat at Kuon udon restaurant a few doors from the hotel - delicious and authentic experience!

2025-10-12 via Nuitee
Y
YU SYUAN
10
Pros:

Nice

2025-10-10 via Nuitee
I
Itzhak
10
Pros:

Great location. Amazing staff. Excellent breakfast.

2025-10-08 via Nuitee
N
NEELAM partner
10
Pros:

Very neat and clean room, excellent service

2025-10-04 via Nuitee
J
Jiuyi partner
10
Pros:

Very nice experience overall. Friendly and professional staff. Clean room. Lovely lounge experience.

2025-10-01 via Nuitee
R
Robert
10
Pros:

FUN AND COMFORTABLE

2025-09-21 via Nuitee
K
Kerstin family
10
Pros:

Uns hat das Hotel total überzeugt, es gibt nicht das kleinste auszusetzen. Da können sich manche Hotelketten eine Scheibe von abschneiden. Super Personal, vielen Dank für den tollen Aufenthalt!!!

2025-08-30 via Nuitee
J
JOSE MANUEL
10
Buen hotel
Pros:

El hotel esta bien, esta cerca del centro y hay multitud de servicios alrededor, desayuno bueno.

2025-08-09 via Nuitee
S
Stephanie partner
10
Pros:

Very nice hotel with spacious rooms and well designed bathrooms. Soothing colours and decor. I liked the location as it was a short walk from many points of interest and a subway stop but outside of the tourist zone.

2025-07-31 via Nuitee
S
susan family
8
Pros:

Cute little hotel. Very clean. Nice bathrooms. I LOVED the fact that there was onsite coin laundry. They also had a nice afternoon lounge with some drinks and snacks. Breakfast selection was limited, but freshly prepared.

2025-07-23 via Nuitee
Y
Yi-Lin family
8
Pros:

Very good

2025-07-20 via Nuitee
K
Kathleen family
10
Pros:

I can’t recommend this hotel highly enough, it was fantastic!! I stayed with my 2 teens (we know they can be ahem a challenge to delight) and they are raving too! Loads of space, huge well appointed room and bathroom, fabulous lounge which we took full advantage of. Really walkable, delightful staff and breakfast to die for. We will be back for sure!!

2025-07-10 via Nuitee
L
Luisa
10
Amazing hotel! Highly recommend!
Pros:

Amazing hotel! Highly recommend it. Clean, walking distance to everything, great happy hour.

2025-06-15 via Nuitee
J
Joseph
10
Must stay hotel in Kyoto!
Pros:

The General Kyoto Shijo is the best hotel! This is my second time staying there and it did not disappoint. It is very clean, the staff is friendly and it is close to Nishiki market and lots of other amazing sites in Kyoto.

2025-06-15 via Nuitee
J
Justin family
10
Pros:

Great staff and breakfast was wonderful. The neighborhood is just amazing. Plan on returning to Kyoto and staying here again.

2025-06-01 via Nuitee
A
Andres F
10
Cute Boutique Hotel
Pros:

We only stayed here for 1 night but it was a pleasure. The staff is so nice and wonderful. They had our room ready as soon as we got here well before check in time. They also honored our “VIP” status and gave us free breakfast for 2. Additionally, the lounge offers free snacks and beverages throughout the day, including alcohol. Overall, we loved it. I highly recommend

2025-04-25 via Nuitee
R
Ruel
10
Pros:

Great stay close to great restaurants and station.

2025-04-12 via Nuitee
8
863jezp Family
8
Spotless and comfortable
Pros:

We really enjoyed out stay in this hotel. We found it spotlessly clean, with very helpful staff. We stayed in the Japanese Style room on the 4th floor. We found this very comfortable and enjoyed our time there. The location is very good - not right in the heart of the action but withing a short and easy walk. The only slight disappointment was that we were charged $20AUD to leave our luggage there because we arrived 4 hours before check in. We weren't told when we left our luggage there - only when we went to check in. Aside from that, this hotel is recommended.

2025-03-02 via Tripadvisor
C
Chee Seng David family
10
Pros:

Lounge access for guests is a great benefit and put it above other hotels.

2025-03-02 via Nuitee
L
Lea family_with_children
10
Pros:

Very convenient location, spacious and clean room. Staff was helpful.

2025-03-01 via Nuitee