THE GENERAL KYOTO Bukkouji Shinmachi

Hotels
9.3 (1386 reviews)
Shimogyo-ku Funeboko cho 385 , Kyoto , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Friendly, attentive staff
Great central/walkable location
Spacious, stylish and comfortable rooms
Complimentary snacks and drinks in lobby
Clean and well-maintained property
Good value for money
Cons:
Limited laundry facilities (single washer)
Occasional issues: hard bed for some guests and A/C control problems
No bottled water in some rooms reported
Evening bar sometimes empty/limited service
Minor room maintenance issue reported (lamp not working)

Categories

Cleanliness
9.4
Multiple reviews explicitly praise cleanliness and well-kept rooms and public areas; no major cleanliness complaints.
Service
9.7
Numerous comments highlight attentive, thoughtful and friendly staff (bags moved to room, helpful local info, warm welcome messages), justifying a top score.
Location
9.5
Consistently noted as central or within walking distance of transport and sights; a few mentions of being slightly off the very center but overall excellent accessibility.
Room Quality
9.2
Many reviews describe spacious, stylish rooms and comfortable bathrooms; one guest noted a hard bed and another minor lighting issue, so a small deduction applied.
Amenities
8.8
Complimentary snacks/drinks in the lobby are well-liked, but guests reported limited laundry facilities (single washer) and occasional lack of staffed bar or bottled water, lowering this score slightly.
Value for Money
9.3
Several reviewers explicitly call it great or good value for the price, citing location, room size and service as reasons for strong perceived value.
Food and Beverage
9.1
Complimentary drinks/snacks and varied breakfasts are praised; one comment called breakfast average, so generally positive with minor variability.
Overall Experience
9.4
Overwhelmingly positive overall impressions: many guests state they would return and describe the stay as excellent, with only isolated negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:14

Property Description

Luxurious Accommodation
THE GENERAL KYOTO Bukkouji Shinmachi offers air-conditioned rooms with modern amenities like flat-screen TVs and complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Services
With a 24-hour front desk and concierge service, guests can enjoy personalized assistance throughout their stay, making their experience hassle-free and enjoyable.

Prime Location
Situated near popular attractions like Kyoto International Manga Museum and Gion Shijo Station, as well as being in close proximity to Kyoto Station, THE GENERAL KYOTO Bukkouji Shinmachi is the ideal choice for travelers looking to explore the vibrant city of Kyoto.

Book your stay at THE GENERAL KYOTO Bukkouji Shinmachi for a luxurious and convenient experience in the heart of Kyoto.

Important information:

Housekeeping service is offered every 3 days.
Additional housekeeping services can be arranged for an additional fee of 3000JPY per service.
A breakfast surcharge of 2,300 JPY per child, per day applies for children aged 0 to 5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

9.3
Based on 1386 reviews
Cleanliness: 9.4
Service: 9.7
Location: 9.5
Room Quality: 9.2
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 9.1
Overall Experience: 9.4
A
Antoine • family_with_children • fr
10
2026-08-08 • via Nuitee
J
Jade • couple • ae
10
Beautiful, stylish hotel in an excellent location, with superb facilities and amenities
Pros:

This was our favourite hotel in Japan - beautiful, clean room, fantastic location in Kyoto, amazing lounge with complimentary snacks and drinks, and for a fantastic price too. Staff were wonderful and welcoming at all times too.

Cons:

Nothing!

2026-08-07 • via Nuitee
C
Carole • family_with_children • ch
9
À recommander
Pros:

Bel emplacement, assez près des transports publics, le personnel est sympa

Cons:

Il manque un peu de place pour poser nos valises

2026-08-04 • via Nuitee
V
Vladut • solo_traveller • at
7
2026-08-02 • via Nuitee
K
KEITA • solo_traveller • gb
10
Pros:

とても静か

Cons:

特になし

2026-08-02 • via Nuitee
R
Robert • family_with_children • us
9
2026-07-26 • via Nuitee
S
S. • family_with_children • nl
6
niet voor herhaling vatbaar
Pros:

Rustig

Cons:

Het was een klein hotel, erg rustig. Bed te hard. Airco niet goed te regelen, personeel kon niet helpen. Geen waterflessen in de kamer. Wel complementary bar in de avond(beperkt). Er zat niemand in de bar. Wasmachine Y100 voor 2 uren, maar werd geblokkeerd door andere hotelgasten die hun was niet eruit haalden. Hotel deed hier niets aan.

2026-07-25 • via Nuitee
S
S. • family_with_children • nl
8
Prima
Pros:

Goede locatie, personeel spreekt Engels

Cons:

Geen

2026-07-25 • via Nuitee
A
Akiko • extended_group • jp
10
何気ない心遣いが嬉しいホテル
Pros:

小さなホテルできめ細かく対応していただきました。
2回目の利用へのお礼のメッセージが部屋に置いてあったり、祇園祭の交通規制で宅配便が回収で着なかった時に近くの営業所を調べてくださったり、何気ない心遣いが嬉しかったです。

Cons:

特にありません。チェックインした後は外で食事したりして意外とラウンジ利用しないので、暑いこの時期はチェックイン前に利用できるといいなと思いました。

2026-07-25 • via Nuitee
D
Daniele • couple • sg
9
2026-07-23 • via Nuitee
T
Timo • solo_traveller • ch
9
2026-07-21 • via Nuitee
Y
YEHEZKEL • extended_group • il
9
2026-07-21 • via Nuitee
J
Jess • family_with_children • fr
9
2026-07-19 • via Nuitee
S
SHIMOMURA • couple • jp
10
2026-07-15 • via Nuitee
Z
Zhengyu • solo_traveller • cn
8
2026-07-14 • via Nuitee
Q
qattan • solo_traveller • hk
10
2026-07-14 • via Nuitee
M
michele • family_with_children • it
10
Pros:

Posizione

2026-07-14 • via Nuitee
B
Borja • couple • es
10
El mejor hotel que he estado de Japón
Pros:

Todo. Personal amable, habitación grande y buena

Cons:

Quizá un poco la ubicación

2026-07-13 • via Nuitee
R
Rebecca • couple • us
10
2026-07-13 • via Nuitee
M
Montserrat • family_with_children • es
10
Molt bona elecció
Pros:

Neteja, amabilitat personal, habitació comfortable

Cons:

Només hi havia una rentadora, en alguna ocasió cal esperar

2026-07-11 • via Nuitee