Residence - Palais Hörtenberg

Hotels
•
Independent
9.4 (107 reviews)
Via Museo, Bolzano, BZ, 39100 , Bolzano , IT
39-0-4711800355

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Pets allowed

Facilities

Full-service spa
Carport
Free WiFi
Designated smoking area
Wheelchair accessible
Elevator
Television in common areas
Front desk (limited hours)
Full-service spa
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location
High-tech accommodations
Cons:
Air conditioning did not cool low enough
Parking is expensive

Categories

Cleanliness
9.35
Very clean and modern accommodation in Bolzano.
Service
9.85
Girls at front desk attentive, very nice at reception.
Location
9.85
Excellent location with easy access to restaurants and shops.
Room Quality
9.35
Spacious and modern rooms with comfortable beds.
Amenities
9.35
High-tech features and good facilities available.
Value for Money
9.35
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast enjoyed on the terrace, but could be improved.
Overall Experience
9.75
Overall a wonderful stay with great amenities and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:50

Property Description

Discover a sanctuary of comfort and relaxation at Residence - Palais Hörtenberg, perfectly situated in the heart of Bolzano.

Indulge in Exceptional Accommodations
Each of our 34 air-conditioned rooms features plush pillowtop beds, premium bedding, and espresso makers to ensure a restful stay. Unwind while streaming your favorite shows on a 55-inch plasma TV, or enjoy a refreshing shower with rainfall showerheads.

Relax and Rejuvenate
Take time to treat yourself with our full-service spa, where you can unwind and recharge after a day of exploring nearby attractions, such as the Museo Archeologico dell'Alto Adige and Piazza Walther.

Convenient Amenities for Your Stay
Enjoy free Wi-Fi access, laundry facilities, and parking, making your stay as seamless as possible. With an elevator and a vending machine on-site, everything you need is just a touch away.

Book your stay at Residence - Palais Hörtenberg today and experience the perfect balance of luxury and leisure!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 107 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 8.35
Overall Experience: 9.75
I
Igor • couple • ua
10
2026-06-27 • via Nuitee
S
Sanhita • solo_traveller • in
10
2026-06-26 • via Nuitee
S
Simon • extended_group • cl
8
Pros:

La ubicación

Cons:

Todos nos confundimos con las instrucciones para la llegada al estacionamiento.

2026-06-25 • via Nuitee
Наталия • extended_group • it
8
Pros:

Расположение отличное, очень все близко, напротив хороший продуктовый магазин. В комнате можно все приготовить покушать. Понравилось, что можно оставить чемоданы на время после выселения.

Cons:

очень расстроило что в конце проживания нужно было оплатить городской налог - не предупредили при заселении и при оплатах предварительных!!! это было неожиданно и испортило впечатление от проживания.

2026-06-24 • via Nuitee
J
JONGBAE • solo_traveller • kr
10
Pros:

현대적으로 리모델링 또는 신설 숙박 느낌임.
룸 및 화장실 넓이도 매우 넓어 쾌적함
리셉션도 친절하고 모빌리티 티켓도 제공해 줌.
1층에 셀프 세탁기 및 건조기도 유용함.
전반적으로 훌륭함

Cons:

기차역에서 도보로 15분 소요되고 캐리어로 이동하기 힘듦.
버스로 이동하는 것도 고려해 볼 만함

2026-06-23 • via Nuitee
D
Dagmar • extended_group • sk
10
Pros:

Lokalita bola výborná, oproti Archeologického muzea, kúsok od centra, možnosť parkovať v podzemnej garáži až do 15:00 hod. bola super.
Personál bol veľmi milý, ústretový /privítala nás slovenka/.

2026-06-22 • via Nuitee
T
Tiffany • couple • us
8
2026-06-21 • via Nuitee
E
Ella • family_with_children • de
9
2026-06-21 • via Nuitee
O
Olívia • solo_traveller • br
10
2026-06-20 • via Nuitee
J
Jhaychel • couple • it
10
Spacious room
Pros:

Spacious room, plenty of toiletries, big balcony!

Cons:

Looking for bidet, but there’s none.

2026-06-19 • via Nuitee
M
MEI • couple • sg
10
A pleasant surprise
Pros:

Hotel was located on a shopping street with access to cafes and restaurants.
The staff was very friendly and helpful.
Room came with a big bed and huge bathroom

Cons:

It wasn’t easy to find the hotel. Lots of small streets around

2026-06-18 • via Nuitee
S
so tin • solo_traveller • sg
10
Excellent hotel
Pros:

Everything, great location and very clean
Very friendly staff , everything is great

Cons:

Nothing

2026-06-18 • via Nuitee
P
Punvipa • solo_traveller • no
10
2026-06-18 • via Nuitee
J
Janete • solo_traveller • br
10
Pros:

Localização bem central, funcionários atenciosos, quarto confortável e espaçoso.

2026-06-17 • via Nuitee
J
Jackson • solo_traveller • au
10
Pros:

Fabulous modern design, friendly helpful staff.

Cons:

A bigger working area would have been useful

2026-06-16 • via Nuitee
G
Glenn • extended_group • au
10
Would stay again
Pros:

Beds were comfortable. Room was dark & quiet. Shower was excellent & location fantastic.

Cons:

Paying extra for parking in their garage when cost didn’t include breakfast

2026-06-15 • via Nuitee
I
Ian • couple • gb
10
Pros:

Location, comfortable, well equipped, good outdoor space

2026-06-15 • via Nuitee
M
Michael • couple • gb
9
2026-06-15 • via Nuitee
P
Philipp • couple • ch
8
2026-06-12 • via Nuitee
I
Ibrahim • family_with_children • sa
10
Pros:

في وسط السنتر ما تحتاج سياره نظيف وفخم وواسع
يوفر مواقف غير مجانية

Cons:

المواقف غير مجانية

2026-06-12 • via Nuitee