Aloft by Marriott New York Chelsea

Hotels
•
Aloft
8.4 (1381 reviews)
132 West 28th Street , New York , US
+1 212-961-6111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Poor breakfast options
Room service issues

Categories

Cleanliness
8.26
Some reviews note clean rooms, but there were mentions of issues with room service.
Service
9.03
Most reviews highlight friendly staff and helpful service despite some minor issues.
Location
9.27
Numerous mentions of excellent location close to transport and attractions.
Room Quality
7.72
Rooms were noted as clean but often described as small and potentially cramped.
Amenities
8.25
Positive mentions of complementary items, though some wish for more storage.
Value for Money
8.21
Some reviews point out that the pricing may not align with the overall experience, but decent value for the location.
Food and Beverage
7.76
Breakfast options were criticized for being poor and inadequate.
Overall Experience
8.73
Overall satisfaction noted, with a good experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:13

Property Description

Modern Comforts and Prime Location
Aloft New York Chelsea, a 4-star hotel in the heart of New York, offers a seamless blend of modern comforts and a prime location. With allergy-free rooms, free WiFi, and a stylish bar, this hotel ensures a comfortable stay for every guest.

Convenience at Your Fingertips
Enjoy express check-in/out, a shared lounge, and a 24-hour front desk at Aloft New York Chelsea. The hotel also features an ATM, evening entertainment, and a business centre, catering to all your needs during your stay.

Near Top Attractions
Situated just 700 meters from Madison Square Garden, Aloft New York Chelsea is surrounded by iconic landmarks like the Flatiron Building and Empire State Building. Don't miss the chance to explore the best of New York from this centrally located hotel.

Book now for an unforgettable stay at Aloft New York Chelsea.

Important information:

Pet Policy - 2 pets 30lbs maximum per room with 50USD Non refundable Fee per room per stay.
Pets Welcome, Pet Fee: 50 USD per room per day up to 150 USD per room per stay(Nonrefundable)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1381 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
Z
Zebelka • extended_group • be
7
2026-10-17 • via Nuitee
A
Ana • couple • us
9
2026-10-16 • via Nuitee
M
Maria • family_with_children • sg
8
2026-10-15 • via Nuitee
S
sandro • solo_traveller • si
8
2026-10-13 • via Nuitee
P
Piotr • couple • pl
10
2026-10-13 • via Nuitee
S
SIGAL • solo_traveller • il
8
2026-10-13 • via Nuitee
S
SIGAL • solo_traveller • il
9
2026-10-13 • via Nuitee
E
EMMA • extended_group • au
8
Great stay - room size was good and clean. Great location - would stay here again
2026-10-12 • via Nuitee
J
Jamie • family_with_children • us
9
Aloft by Marriott in Chelsea made our NYC stay wonderful!
Pros:

My twin daughters spent their 28th birthdays in NYC recently to see Harry Styles at Madison Square Garden. I had researched hotels on booking.com and the Aloft stood out to me as a good choice, and they agreed--was very easy to book online. It was in a great location (Chelsea) and within walking distance to the concert. Room was very nice and the staff was exceptional by leaving us a very creative welcome birthday gift when we first checked in to the room! We highly recommend this hotel for a stay in New York City!!

Cons:

Everything was wonderful!

2026-10-12 • via Nuitee
L
Laura • couple • it
9
A wonderful stay in New York!
Pros:

A hotel in an ideal location for experiencing the vibrant energy of New York. Set on a quiet street, it provides a peaceful retreat from the city’s lively atmosphere. Each morning, the beautiful flowers and delightful fragrances from the nearby shops create a charming and memorable start to the day.

Special praise goes to Yosibel for her exceptional professionalism, kindness, and warm hospitality. Her attentiveness and welcoming attitude made our stay even more enjoyable and truly special.

A wonderful place to stay in New York! We would happily return.

Cons:

Nothing

2026-10-10 • via Nuitee
M
Masakiyo • couple • jp
8
良かった
Pros:

綺麗で清潔だった

Cons:

宿泊代が高かった

2026-10-10 • via Nuitee
N
nexcyvette • family_with_children • pr
9
2026-10-08 • via Nuitee
E
Eitan • couple • il
7
רעשים מהחדרים והרחוב - קשה להירדם.
Pros:

מלון מעוצב יפה, חדרים נקיים, מיקום המלון טוב.

Cons:

אי בידוד בחדרים, שומעים כול מה שקורה בחדרים הסמוכים, שומעים בבוקר צפירות רכבים ברחוב על אף שהיינו בחדר קומה גבוהה. חדר קטן.

2026-10-08 • via Nuitee
B
Brigid • couple • nz
7
It was clean and beds extremely comfortable
Pros:

Amazingly comfortable bed
Nice linen
Helpful receptionist
Provided clean towels when asked

Cons:

Another soft chair so two people can sit down

Very basic breakfast bar

2026-10-07 • via Nuitee
K
Kay • solo_traveller • gb
9
Pros:

Room size, cleanliness and friendly staff

2026-09-19 • via Nuitee
B
Bradley • couple • au
10
2026-09-17 • via Nuitee
C
Caldwell • family_with_children • us
9
2026-09-16 • via Nuitee
F
Federica • solo_traveller • it
7
Good price/quality combo for NYC
Pros:

Room was clean and modern

Cons:

Reception, hall and common areas not really welcoming. Dark where they offer food

2026-09-16 • via Nuitee
H
Hsin-Yu • solo_traveller • tw
10
2026-09-16 • via Nuitee
I
Iryna • couple • ua
8
2026-09-16 • via Nuitee