Aloft New York Chelsea

Hotels
•
Aloft
8.4 (1041 reviews)
132 West 28th Street , New York , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Poor breakfast options
Room service issues

Categories

Cleanliness
8.26
Some reviews note clean rooms, but there were mentions of issues with room service.
Service
9.03
Most reviews highlight friendly staff and helpful service despite some minor issues.
Location
9.27
Numerous mentions of excellent location close to transport and attractions.
Room Quality
7.72
Rooms were noted as clean but often described as small and potentially cramped.
Amenities
8.25
Positive mentions of complementary items, though some wish for more storage.
Value for Money
8.21
Some reviews point out that the pricing may not align with the overall experience, but decent value for the location.
Food and Beverage
7.76
Breakfast options were criticized for being poor and inadequate.
Overall Experience
8.73
Overall satisfaction noted, with a good experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:13

Property Description

Modern Comforts and Prime Location
Aloft New York Chelsea, a 4-star hotel in the heart of New York, offers a seamless blend of modern comforts and a prime location. With allergy-free rooms, free WiFi, and a stylish bar, this hotel ensures a comfortable stay for every guest.

Convenience at Your Fingertips
Enjoy express check-in/out, a shared lounge, and a 24-hour front desk at Aloft New York Chelsea. The hotel also features an ATM, evening entertainment, and a business centre, catering to all your needs during your stay.

Near Top Attractions
Situated just 700 meters from Madison Square Garden, Aloft New York Chelsea is surrounded by iconic landmarks like the Flatiron Building and Empire State Building. Don't miss the chance to explore the best of New York from this centrally located hotel.

Book now for an unforgettable stay at Aloft New York Chelsea.

Important information:

Pet Policy - 2 pets 30lbs maximum per room with 50USD Non refundable Fee per room per stay.
Pets Welcome, Pet Fee: 50 USD per room per day up to 150 USD per room per stay(Nonrefundable)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

8.4
Based on 1041 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
S
SC • family_with_children • es
9
Best value for your money in one of the best Nyc spots
Pros:

The room was great, well equiped and had a decent size. Very close to 2 different metro lines is also something to highlight,

Cons:

Nothing to object honestly , dont think you can get something better at this price point

2026-02-14 • via Nuitee
N
Nunn • couple • us
9
Pros:

Beautiful hotel, nice location. Very clean and safe. We had an issue with noise from a room nearby and the front desk staff dealt with it immediately and professionally. Will stay here again!

2026-02-11 • via Nuitee
C
Chi • solo_traveller • us
10
2026-02-10 • via Nuitee
T
Therese • couple • us
9
Convenient, comfortable, minimalist hotel near Penn Station
Pros:

Short walk from Penn Station
Very clean and quiet
Easy check-in, efficient staff
Room has just what’s needed for a comfortable stay and nothing else

2026-02-10 • via Nuitee
B
Barak • couple • il
7
Good location, for couples. Since the shower’s door is transparent
Pros:

Great location!

Cons:

Very tiny room, couldn’t open a suitcase at all

2026-02-08 • via Nuitee
I
ifat • family_with_children • il
9
מלון מעולה ומומלץ מאוד!
Pros:

מיקום מעולה, צוות מסביר פנים, מיטות מאוד נוחות, חדר מחומם, מקלחת עם זרם מים חמים, שירות מהיר, לובי נעים.
מעליות שעובדות מהר.

Cons:

חדר רחצה לא מספיק נקי

2026-02-08 • via Nuitee
M
Martilotti • couple • it
8
2026-02-08 • via Nuitee
L
Léa • couple • fr
10
Tout s’est très bien passé nous reviendrons sûrement
Pros:

La vue était dingue et la chambre propre, très bien positionné !

2026-01-31 • via Nuitee
A
Andrew • couple • us
1
Bedsheets were like sandpaper
2026-01-30 • via Nuitee
L
Lindsey • solo_traveller • gb
8
2026-01-29 • via Nuitee
A
Akissi • solo_traveller • fr
10
2026-01-29 • via Nuitee
I
Irina • couple • de
10
Pros:

Extremely friendly staff, they helped with everything we needed

2026-01-29 • via Nuitee
H
Hannah • extended_group • us
10
2026-01-28 • via Nuitee
K
Kiana • family_with_children • us
10
I had an amazing stay with Aloft. The property is very clean, safe, and nice. The front desk people were absolutely amaz
Pros:

The property was very clean, nicely decorated, and very safe! Just a short walk or train ride from Broadway and Times Square!

2026-01-28 • via Nuitee
A
Audrius • family_with_children • ch
9
Perfect location
Pros:

Excellent location, easy access to the main things to visit, clean room, comfortable bed.

Cons:

No major downsides.

2026-01-27 • via Nuitee
A
Amanda • couple • us
10
This is very conveniently located and a great jumping point for NYC adventures.
Pros:

Staff was very friendly and accommodating, especially when my flight was canceled and I need to extend my stay.

Cons:

Nothing. :) no shampoo or body wash in the shower but that would be an easy fix with a call
To housekeeping if I wanted.

2026-01-27 • via Nuitee
C
Charlotte • couple • nl
8
Echt geweldig! New York is een heerlijke stad en het hotel zit op een top locatie! Echt een aanrader
Pros:

We kregen een kamer op de 20e verdieping met echt prachtig uitzicht! De kamer was lekker ruim en fijn in gebruik. Ook de douche was heerlijk!

Cons:

Wij misten wat haakjes om kleding en handdoeken aan op te hangen. In de badkamer is er bijvoorbeeld maar 1 haakje terwijl er 2 personen in de kamer verblijven. Ook misten we wat ruimte in de badkamer om onze spullen te laten. Daarnaast was het de eerste paar dagen ook elke keer zo dat we naar de receptie moesten lopen om te vragen of de roomservice langs kon komen.

2026-01-27 • via Nuitee
B
Brenda • family_with_children • nl
9
Toplocatie, heerlijk en rustige plek
Pros:

De locatie is ideaal. Heerlijk rustig gelegen maar op 10 min lopen van oa Empire State Building. Erg fijn bed. Goede douche. Een heerlijke taqueria aan de overkant.

Cons:

Eigenlijk niks. Als ik iets moet zeggen is het de ruimte rondom het bed maar je bent er toch amper.

2026-01-26 • via Nuitee
F
Fabio • family_with_children • it
9
Centralissimo, la metro sotto l'albergo e da Times Square e dintorni.
Pros:

La posizione è eccezionale, anche la vista dalla stanza sui grattacieli. La camera molto pulita ed il bagno perfetto con doccia molto grande.

Cons:

Le dimensioni della stanza accettabili, dedicherei più spazio per un armadio che è mancato totalmente, per 2 adulti e 2 ragazzi maggiorenni ci è mancato un po' più di spazio per l'abbigliamento e per riporre le valigie.

2026-01-26 • via Nuitee
O
Oussama • couple • fr
9
2026-01-26 • via Nuitee