The Arista Hotel Palembang

Hotels
9.5 (8 reviews)
Jl. Kapten A. Rivai , Palembang , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent amenities
Outstanding customer service
Cons:
Location and view issues

Categories

Cleanliness
9.46
The cleanliness of the hotel was top-notch.
Service
9.93
Customer service was outstanding; staffs were friendly, attentive, and always ready to help.
Location
8.47
Lage und Aussicht (Location and view) were mentioned as drawbacks.
Room Quality
9.42
The spaciousness of the rooms was noted positively.
Amenities
9.45
Excellent amenities available in the hotel.
Value for Money
9.41
Standard quality for this hotel tier.
Food and Beverage
9.96
Wide variety of food options offering traditional and western cuisines; all delicious and well-prepared.
Overall Experience
9.93
I had a fantastic experience at this hotel!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:57

Property Description

The Arista Hotel Palembang is the perfect blend of convenience and luxury at your fingertips!

Luxurious Amenities: Enjoy the outdoor pool, spa, and sauna for the ultimate relaxation experience.

Dining Options: Indulge in a variety of cuisines at 3 dining venues including 1000 Rasa Coffee Shop and Golden Abalone Restaurant.

Convenient Services: Benefit from free Wi-Fi hotspots, airport pick up, and a fitness center during your stay.

Book now for an unforgettable stay at The Arista Hotel Palembang!

Important information:

Guests who would like to check-in or enter the hotel area are required to download and use PeduliLindungi app.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.5
Based on 8 reviews
Cleanliness: 9.46
Service: 9.93
Location: 8.47
Room Quality: 9.42
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 9.96
Overall Experience: 9.93
M
Mohd Rosli • couple • my
10
Pros:

Here are some important facts about The Arista Hotel Palembang, one of the premier luxury hotels in Palembang:

⸻

⭐ 1. 5 star hotel

The Arista Hotel is:
• 5 star hotel in Palembang

➡️ Positioning:
luxury business hotel + premium stay experience

⸻

📍 2. Strategic location in the city center

The hotel is located at:
• Jl. Captain A. Rivai, Palembang

Advantages of location:
• business district area
• in front of Palembang Icon Mall
• near LRT & city attractions

➡️ suitable for:
• business travelers
• premium travelers.

⸻

🏗️ 3. Opened since 2012
• Complete & start operation around 2012
• Developed by PT. Taman Mandiri

➡️ Among the earliest modern hotels in the luxury category in Palembang.

⸻

🏨 4. Has around 140+ rooms & suites

This hotel provides:
• around 141–142 rooms & suites
• including:
• Superior
• Deluxe
• Suite

➡️ All rooms:
• modern design
• Palembang city view

⸻

🏢 5. 9-storey building
• This hotel has around 9 floors

➡️ Medium size but premium (not a mega hotel).

⸻

🍽️ 6. Various restaurants in the hotel

Among the dining outlets:
• 1000 Rasa Coffee Shop (Indonesian cuisine)
• Golden Abalone Restaurant (Chinese cuisine)
• Brava Parlor (international dining)

➡️ Concept:
multi-cuisine luxury dining in one location

⸻

🏊 7. Complete premium class facilities

Among the main facilities:
• outdoor swimming pool
• spa & wellness center
• gym / fitness center
• business center
• ballroom & function hall

➡️ Suitable for:
• leisure
• business events
• wedding.

⸻

💼 8. Focus as a business & event hotel

This hotel provides:
• event space for up to ±1500 guests
• meeting & corporate facilities

➡️ Making it:
hub for corporate events & large gatherings

⸻

🚗 9. Easy access to the airport
• ±25 minutes to Palembang airport

➡️ Advantages for:
• out-of-town travelers
• VIP & corporate guests.

⸻

⭐ 10. High ratings & premium service

Customer reviews show:
• scores around 8.9 – 9.

2026-03-28 • via Nuitee
S
Sangbum • solo_traveller • kr
9
2026-03-02 • via Nuitee
A
asep darda • family_with_children • id
10
2025-12-23 • via Nuitee
S
Steeve • family_with_children • fr
10
Pros:

For sure the best hotel in Palembang. The bteakfast is also really good there And above all, its chinese restaurant.

2025-10-07 • via Nuitee
M
Markus • solo_traveller • at
10
Bestes Hotel in Palembang
Pros:

Sehr sauber und schön eingerichtetes Hotel, Restaurants sehr gut! Schöner Pool und sehr freundliches Personal.

Cons:

Lage und Aussicht

2025-09-12 • via Nuitee
R
Rita • family_with_children • id
10
Excellent!
Pros:

Amazing Hotel with Excellent Amenities and Service
I had a fantastic experience at this hotel! There was a wide variety of food options, offering both traditional and western cuisines — all delicious and well-prepared. The customer service was outstanding; staffs were friendly, attentive, and always ready to help. The cleanliness of the hotel and the spaciousness of the rooms were top-notch. Highly recommended for anyone looking for comfort, variety, and great service

2025-09-10 • via Nuitee
M
Mohammed • solo traveller • qa
8
Very good
Pros:

Location and staff

Cons:

Null

2025-05-06 • via Nuitee
I
Indira • review category business travellers • id
10
Exceptional
2025-01-18 • via Nuitee
A
Awaluddin • family with young children • my
10
excellent trip
Pros:

the Location, the food during breakfast

Cons:

not available

2024-12-21 • via Nuitee
S
Savetri • family with young children • id
8
this hotel is too expensive/not value for money
Pros:

property very clean and modern

Cons:

the location is difficult to reach and size of the bathroom very small

2022-12-31 • via Nuitee