Atour Hotel Nanjing Olympic Sports Center Tianhe Plaza

Hotels
5.7 (1 reviews)
Building A, No. 146, Fengtai South Road , Nanjing , cn

listing image 1
Show all photos

Facilities

Air conditioning
Luggage storage
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Cons:
Issues with receptionist's response
Confusion during check-in process
Lack of staff knowledge and training

Categories

Cleanliness
5
Mixed reviews about cleanliness, with some guests mentioning issues.
Service
4.5
Negative feedback about service, specifically related to check-in experience and communication.
Location
5
Location not specifically mentioned in the review.
Room Quality
5
Room quality not specifically mentioned in the review.
Amenities
5
Amenities not specifically mentioned in the review.
Value for Money
5
Value for money not specifically mentioned in the review.
Food and Beverage
5
Food and beverage services not specifically mentioned in the review.
Overall Experience
2
Overall negative experience, raised concerns about staff training and communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-02 12:34

Property Description

Prime Location
Centrally located in Nanjing, this hotel is just minutes away from top attractions like Confucius Temple, Qinhuai River, and Xuanwu Lake.

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and complimentary WiFi in every room. The 24-hour front desk ensures all your needs are met promptly.

Nearby Landmarks
Explore Nanjing University and Nanjing Olympic Sports Centre, located within a short distance from the hotel.

To experience convenience and comfort in Nanjing, book your stay at Atour Hotel Nanjing Olympic Sports Center Tianhe Plaza.

Important information:

Please note due to local licensing guidelines, the property is able to accommodate Chinese Mainland guests only currently. The property apologizes for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.7
Based on 1 reviews
Cleanliness: 5
Service: 4.5
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 2
L
Lai • review category business travellers • my
2
Very poor
Cons:

I recently checked in at after booking my stay through Booking.com. However, upon arrival, I was surprised and disappointed by the receptionist’s response. They informed me that your hotel is not listed on Booking.com, despite the fact that my reservation details were clearly in your system.

This raises serious concerns about staff training and communication. If your hotel does not work with Booking.com, how was my booking received? If it does, why was the receptionist unaware of it? This lack of knowledge caused unnecessary confusion and inconvenience during my check-in process.

I expect a hotel of your reputation to ensure that all front desk staff are well-trained and equipped to handle reservations properly. I would appreciate a response regarding this matter and what steps will be taken to prevent such issues in the future.

2025-03-24 • via Nuitee