Парк хотел Кюстендил

Hotels
8.4 (1372 reviews)
19 ulitsa "Kalosia" , Kyustendil , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Food quality concerns
Some service complaints

Categories

Cleanliness
7.54
Multiple mentions of cleanliness issues and poor maintenance.
Service
9.51
Staff were described as friendly, although there were some issues with complaints not being handled well.
Location
9.55
The hotel is well-located with nice surroundings.
Room Quality
8.5
Rooms are spacious and clean, but some require maintenance.
Amenities
8.03
Amenities are described as good, but with some complaints about the spa facilities.
Value for Money
8.49
The hotel offers a decent experience considering the price, despite several mentioned drawbacks.
Food and Beverage
6.54
Significant complaints about food quality and handling.
Overall Experience
9.01
Overall a good experience but marred by specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 13:30

Property Description

Luxurious Amenities
Парк хотел Кюстендил offers a range of luxurious amenities including a spa, sauna, hot tub, and a year-round outdoor pool. Guests can unwind and relax in style during their stay.

Family-Friendly Environment
With a kids' club on-site, this 4-star hotel is perfect for families looking for a fun and memorable vacation. Parents can enjoy some well-deserved relaxation knowing their children are entertained and taken care of.

Culinary Delights
Indulge in a culinary experience at the hotel's restaurant serving delicious European cuisine. Vegetarian and vegan options are also available for guests with specific dietary preferences.

Ready to experience the perfect blend of comfort and luxury? Book your stay at Парк хотел Кюстендил now and create unforgettable memories.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 1372 reviews
Cleanliness: 7.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 6.54
Overall Experience: 9.01
P
petrovski • solo_traveller • mk
10
2026-08-29 • via Nuitee
Яким • couple • bg
10
Релакс на макс
Pros:

Водата е фантастична. Стаите са удобни с с балкон. Храната е добра. Няколко пъти сме го посещавали и пак ще отидем.

2026-08-27 • via Nuitee
Румяна • solo_traveller • bg
8
Cons:

Не ми бяха отразили резервацията през букинг.

2026-08-27 • via Nuitee
R
RUMEN • solo_traveller • bg
8
2026-08-27 • via Nuitee
B
Bora • solo_traveller • rs
5
2026-08-27 • via Nuitee
E
Emil T. • solo_traveller • bg
7
2026-08-26 • via Nuitee
L
Liubomir • couple • bg
7
Чудесни летни дни в Кюстендил 2026г.
Pros:

И закуската и вечерята бяха малко еднообразни, но добри! Местоположението е великолепно и би било добре ако се приготвята маршрути за разходка на гостите.

Cons:

За размера на хотела и броя на посетителите басейна е изключително малък. Трагедия е и с шезлонзите- трябва да си ги окупираш от предишния ден иначе стоиш прав. Персоналът в ресторанта е доста неориентиран- младежите забравяха да ми предоставят сметката, която отиваше към номера на стаята, а накрая при плащането разбрах, че са я поукрасили с допълнителни екстри.

2026-08-26 • via Nuitee
• solo_traveller • bg
9
2026-08-25 • via Nuitee
Z
Zhivko • family_with_children • bg
5
2026-08-25 • via Nuitee
L
Ljubica • solo_traveller • mk
10
Pros:

Sve

2026-08-25 • via Nuitee
R
Reni • solo_traveller • bg
9
2026-08-25 • via Nuitee
I
Iliana • solo_traveller • bg
10
2026-08-24 • via Nuitee
Йонова • solo_traveller • bg
7
2026-08-24 • via Nuitee
K
Katya • couple • bg
7
Guest comfort and renovation
Pros:

The room was spacious with a view to the woods. Comfortable beds and everyday cleaning services were provided. The atmosphere at the restaurant was very nice. The food at breakfast and dinner was varied and delicious. The outdoor swimming pool was small but clean and surrounded by umbrellas and sun lounges. The pool bar offered a variety of drinks and treats.

Cons:

We booked a 4-stars hotel for our trip to Kyustendil. In fact we were not offered some services- no minibar- just an empty fridge, no tee or coffee maker. The room floor had clean but shabby carpet; the mosquito net at the balcony door was damaged and the curtains sagging. The bathroom shower faucet was difficult to switch.

2026-08-23 • via Nuitee
K
Kulbachuk Sergii • couple • ua
7
2026-08-23 • via Nuitee
V
Vania • solo_traveller • bg
7
2026-08-22 • via Nuitee
G
Guillaume • family_with_children • fr
10
Pros:

Parfait

2026-08-22 • via Nuitee
S
Saev • solo_traveller • bg
4
Подвеждане
Pros:

Стаите бяха големи с хубави бани и удобни гардероби и климатик. Персоналът в ресторанта по време на закуска и вечеря беше много професионален. Местоположението на хотела е отлично - в тиха гора в подножието на планината и същевременно близо до центъра.

Cons:

Парната баня, сауната и джакузито не работеха. На сайта са описани като работещи. Това подвежда потребителите при избора на СПА хотел. Басейнът е много малък за капацитета на хотела и поради това не може да се използва. Персоналът на рецепция може да премине обучение за работа с клиенти. Хотелът е на ниво по-ниско от заявените 4 звезди.

2026-08-22 • via Nuitee
K
Khodor Baalbaki • solo_traveller • bg
8
Cons:

Качеството на храната трябва да се подобри.

2026-08-21 • via Nuitee
Никол • couple • bg
5
2026-08-21 • via Nuitee