Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Ironing service
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Value for money
Cons:
Cold rooms initially
Limited bathroom space
Staff language barrier

Categories

Cleanliness
7.9
Cleanliness was generally praised across multiple reviews.
Service
8.37
Positive comments about the helpful and friendly staff.
Location
8.51
Strategically placed near major attractions and public transport.
Room Quality
7.76
Some comments about rooms being cold or small, impacting the score.
Amenities
7.99
Amenities were satisfactory with a decent breakfast offered.
Value for Money
8.24
The hotel was seen as a good value for the price.
Food and Beverage
8.09
Decent breakfast options available, positively received.
Overall Experience
7.97
Overall, guests had a satisfactory experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:11

Property Description

Luxurious Accommodation:
Indulge in a comfortable stay at Silk Way, offering free WiFi and located just a short walk from Abay Opera House.

Convenient Location:
Explore top attractions like Medeo and Shymbulak within a short distance. Visit Ascension Cathedral and Gvardeytsev-Panfilovtsev Park with ease, both just a stroll away from the inn.

Exceptional Service:
Start your day with a delicious continental breakfast and rely on our 24-hour front desk staff for assistance. Whether for business or leisure, Silk Way caters to all your needs effortlessly.

Book your stay at Silk Way now and experience the perfect blend of luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1217 reviews
Cleanliness: 7.9
Service: 8.37
Location: 8.51
Room Quality: 7.76
Amenities: 7.99
Value for Money: 8.24
Food and Beverage: 8.09
Overall Experience: 7.97
M
Marina • solo_traveller • kg
10
2026-02-14 • via Nuitee
Елена • family_with_children • ru
9
Pros:

Хорошее расположение, в пешей доступности ТЦ, кафешки, да и вообще близко Центр города. В принципе, соответствует цена/качество. Персонал отзывчивый, помогли! Кафе при отеле уютная, все было вкусно, спасибо!

Cons:

В номере было прохладно, под одеялом не замёрзли! :) Единственно, что не хватало вешалки для верхней одежды при входе в номер.

2026-02-12 • via Nuitee
L
LAI KIAN LOON • solo_traveller • my
8
2026-02-12 • via Nuitee
Y
Yana • solo_traveller • kz
10
Вернусь сюда снова.
Pros:

Все было чисто и уютно

Cons:

Все было ок.

2026-02-11 • via Nuitee
B
Beer • couple • th
9
2026-01-23 • via Nuitee
Z
Zhanar • solo_traveller • kz
8
2026-01-22 • via Nuitee
G
Gulnar • extended_group • kz
10
Pros:

Расположение отеля хорошее,даже от вокзала не далеко,номер приличный,душевая нормальная,горячая вода шла хорошо.Завтрак очень вкусный.Как не странно телевизор показывал много каналов,если сравнивать с другими отелями.

Cons:

Нет такого.

2026-01-20 • via Nuitee
P
Philip • solo_traveller • au
7
2026-01-20 • via Nuitee
V
Vishnu • couple • ae
8
2026-01-20 • via Nuitee
R
Ruslan • solo_traveller • kz
10
2026-01-20 • via Nuitee
P
pelin • extended_group • uz
1
2026-01-20 • via Nuitee
T
Tehila Tatyana • family_with_children • il
9
היה מעולה!!
Pros:

אפשר לגבן את ארוחת בוקר. אין הברה מבחן. לעשות אותו כמו בארופה.

Cons:

שאין מעלית וצריך לעלות מזוודות

2026-01-19 • via Nuitee
G
Gaukhar • extended_group • kz
8
Pros:

Все было хорошо

Cons:

Кофе и чай

2026-01-19 • via Nuitee
N
Natalya • solo_traveller • kz
7
Pros:

Чисто, вежливый персонал.

Cons:

Завтрак можно сделать раньше, хотя бы в 7.30. не совсем понятно с блюдами. Если они есть в меню, то должны быть в наличии

2026-01-19 • via Nuitee
Салтанат • solo_traveller • kz
10
Pros:

Персонал отеля очень приветливый, тепло встретили, номера чистые комфортные, завтрак очень вкусный

2026-01-19 • via Nuitee
Айгуль • couple • kz
10
Все было отлично
Pros:

Локация, персонал, номер

Cons:

Все понравилось

2026-01-19 • via Nuitee
Айгуль • couple • kz
10
2026-01-19 • via Nuitee
T
Tatjana • couple • de
9
Es wahr gut
2026-01-19 • via Nuitee
A
Assel • solo_traveller • kz
10
Pros:

Все понравилось, спасибо персоналу

2026-01-19 • via Nuitee
B
Bekir • solo_traveller • tr
10
Pros:

Herşey harikaydı.

2026-01-17 • via Nuitee